I've seen these people at this location A LOT for my chronic illnesses. Everyone I've had has been very kind to me especially now I get a lil nervy just cus I've been poked so many times (all been clean draws!) I had one girl where it was more of a cmon let's get this over with but didn't bother me. Maria is the sweetest and she remembered me from when I was first very sick in 2024. She made me feel so comfortable today like always. She even opened the doors for my wheelchair. I wish I could get her every time :) I also had a lady on Saturday where she was chatting it up with me and made me feel so welcomed. Thanks guys! read more

Had appt for labs from Doc. Feb 6 I registered when I arrived, in moments Brianna called me in with a huge smile :) Gentle, polite and efficient. I am no fan of needles but she made is so easy!!! Thanks Brianna!! EXCELLENT!!! PS I didn't have specimen to drop off so I can't speak to other poor reviews on this issue. My doc office suggested strongly to get appt which I did. My appt was a total breezy smooth sail!! read more

Address is located at 673 Trancas in Napa. I'm writing because the place is masked with so much air freshener I can taste it, air freshener got all over my clothes, my hair etc. worker told me they were hiding the smell of urine ... how about just clean up !!! People are nice, efficient etc. read more

Good when you have appointment, stand by is a joke. You have to make appointments for pick up/drop off of specimens. So you go in and register at the kyosk to drop off, but it does not tell workers in the back that you are there for drop off. You as I was are waiting there for hours with a quote frozen specimen! Must be a better way to do this . read more

I have nothing good to say about this place. After waiting 1 1/2 hours as a walk in while no one came out to call folks waiting, I left. What a disaster. read more

I was a walk in this morning and these guys were being slammed. That being said, I was out of there in under an hour and everyone was super friendly!! Thank you for your kindness. read more

Terrible service and communication. I checked in as a standby at 11:10am. No where was there any language that I could be turned away because of timing. In fact, it was communicated that it could be a 30-60 minute wait which I was fine with. At 11:22am, an employee came out to tell another client who checked in that they were not accepting any more standby clients. She said she was late for her appointment, and there was no indication from this employee that my testing would be problematic. At 11:35am, they came out to tell me that they could not service me. I find their whole handling of customer service to be rude and unprofessional as healthcare workers. The testing I am trying to get done is quick and time sensitive (which is why I didn't make an appointment). Also, their yelp hours do not match irl. read more

The absolute worst lab ever! Avoid it all cost!!! Even with an appointment. They told me they couldn't do my genetic test because they only do them before 10 AM in the morning. Then they told me they couldn't send them off because it was a holiday week. What is wrong with these people? read more

We in the morning of 12/15. A simple blood draw for routine tests. Held the gauze to the site, as a bandaid was delivered. Technician was surprised to see it still bleeding. And asked if I was on blood thinners or aspirin. No. But her skill level needs improvement. read more

Quest Diagnostics - Yep, they punched right through the vein on a simple blood draw. - Laboratory Testing Near Me - Napa, California

I had a wonderful experience here today (3/9/2021). The two women at reception were exceedingly friendly and kind. They helped work out some weird glitch with the order, too. I was able to wait outside (even though the waiting room was not crowded) and someone came to get me. I did not have to wait too long as a walk-in (though clearly it's better to make an appt if you can.) José did an amazing job taking a billion vials of blood. It didn't hurt *at all* like seriously I don't know what kind of magic he worked. He was also very personable and pleasant. Great experience all around for a not very fun thing to do. Thanks Napa Quest team! read more

Today i think was the fastest they have ever attended me with an appt but they did not greet me. We not friendly. And gave me a dirty look when i said i couldnt fill the pee cup because i was fasting for my blood and haven't drank anything since yesterday. They put up a plastic in the window so you cant ask them questions or ask for help. I guess why they were so rude today. Then a lady was standing in watching us for im guessing the new tech who was helping. She left the band on my arm and it hurt so bad i had to ask her if they are supposed to leave it on and she completely ignored me. No have a nice day or anything. It's getting really hard to get good service. The plastic window makes it feel so much more less inviting. read more

horrible service. I understand that they can only take so many appointments per day, but I made an appointment over the telephone using the day as today and was given an appointment at 11 AM when I arrived my appointment was not in the system. a woman then told me to sit and wait, and that they would definitely take me. I was then told half an hour later that they would not take me. mess. read more

The hubby put it simply " a heroin addict on the corner has more skill" than these technicians. Be warned. After going in 3 times we finally (and had to wait over an hour the second time and about 30 minutes to check in the third time because another patient did not his paperwork in order so we had to suffer through his back and forth with his doctors and the nurses here! He finally got into see the tech. At that time the first tech stuck him in his good arm twice to no avail. One time puncturing through the vein (which I am sure he will have a huge bruise) and then the supervisor then came in and gave it her college try in the other arm! She then said you need to drink more water! Ok he was told to fast so which is it? Seriously never going back!!! read more

Quest Diagnostics - Kind of a weird little tucked away building! - Laboratory Testing Near Me - Napa, California

Quest is a complete mess. The new location on Trancas is a disaster - one person is working and I am currently thirty minutes late for my scheduled appointment. They really don't care. this is my last trip to Quest. Lab Corp is not perfect but they are not this bad. read more

Do not waste half your day like i did. I had an appointment they lost my paperwork. Told to wait my original appointment time was not honored. Wasted hours tests where never done. read more

Maria from Quest was the BEST phlebotomist I've ever had and so sweet! Thank you Maria!!!!

I appreciate the staff but hate the disconnect between branches and having to go get the information that's already on their system.

The patient care site was adequate. However I am completely disatisfied with the My Quest website. They completely botched my change of address and therefore refuse to show me my results. read more

Results are returned in a timely manner BUT, getting in completely depends on what time you come and if they are fully staffed. Last week we were in and out of here in 10 minutes (@8:00am), today we have been here over 45 minutes and haven't been helped yet (3:03 pm). Time it right. read more

I scheduled my appointment online with no issues at all. I was really glad that this one was open on Saturdays because I don't have time during the work week to get my blood drawn. When I walked in, there was a good amount of people who were waiting, most appeared to be walk ins. The person at the front desk was also the same person who took my blood and she was very pleasant and kind. She had called names earlier who were not there and about 10 minutes later, they showed up. The phlebotomist told them usually if they are not here when they call, their turn would be skipped. The lady proceeded to say that the front desk lady said it would be about an hour in which the front desk lady responded saying the wait time was an hour. Still, the phlebotomist said she would take them in anyways after the next patient. Nobody working here seemed to be rude, it was mostly the people walking in making a big fuss complaining about wait times. My process was quick and easy. read more

Worst experience waiting and hour and a half for a drug test in the walk in then tried to set up appointment online hoping it would be quicker can't get appointment online on their website as well as by phone. Please fix your website appointment service and phone appointment service. Staff said they wouldn't help me set up an appointment even after telling them it would not allow me to make an appointment online as well as by phone. Customer service is a joke and I can't give this place more than a one star read more

Slow, unfriendly and very unprofessional staff. Called out confidential information from room to room with no care who could hear them. HIPAA violations? This place should be shut down and restaffed and retrained! read more

So slow. They were the first place listed for me to get my pre employment drug test. I had 2 people in front of me. After waiting for an hour and a half, they told me they couldn't process my form because it was electronic and it didn't have a sticker for them to peel off. Then told me I had to go to Benicia or Vallejo to have my test done. read more

I was there this morning and they seemed very efficient. I was called in about 15 minutes late, but then the process (BP, height, weight, blood tests) took very little time. I would use this service again read more

I had the worst experience for not only myself but for my son who went to this site to have blood drawn after fasting. Arrived at 7:28, entered at 7;30 when they opened. Did not get called in until 8:06 (2 people ahead of me). The girls were not friendly. The first proceeded to miss on my son's draw, poking him over and over until he said no more it hurts. The second girl came in and was also unsuccessful (mindful, my son gets his blood drawn and no one has an issue with finding the vein). In addition, the girls were unprofessional, calling out confidential hippa information, and were just unsure of themselves and decided to send us to another lab after being there almost 1 hour. Also, the restrooms were not very clean (no seat cover liners-for a healthcare lab). Must be some kind of OSHA thing. Do not go there. They lost all their experienced help and terminated some very fine workers. They want to pay less, and you will get less. This is coming from myself who used to frequent the lab a lot. read more

I went in to get my blood tests done ordered by my Dr. This was on a Saturday morning. I had gone on-line to get the address for the place. I was not told by my Dr. to make an appt. Glad that I did. Since I made an appt. a few days before they were able to process me sooner, there was only 2 techs working, one was a call in and did not know where anything was. I noticed that nothing was stocked. You would think that a place like that would be stocked the night before. The girl was polite and knew her job. I was in and out of there in about 30 min. tops. This was my first time going. If you go make sure that you make an appt. otherwise it will be anywhere from 1to 2 hr. wait. Make sure that you have all the papers along with your ins. cards and ID ready. It will make everything go a lot quicker. This place had no receptionist at the front and 2 people running everything. so, it is going to be a long wait. read more