I haven't been this impressed with a medical office in a very long time. The atmosphere is small,…read morequiet, and incredibly personable--a refreshing change where technology interferes very little with the actual care. My medical history is quite complex and far from straightforward, but Dr. Tisha Williams and her nurse, Alli, worked diligently to get it right. I truly left feeling heard. I also want to highlight Megan at the front desk for her excellent service. While the decor is Spartan, the human interaction is rich, warm, and professional. I am so glad I found Dr. Williams and her care team!

I am out of town, on vacation, with health issues. Was looking for an urgent care to receive…read moremedical assistance, overall this one had the best reviews. After visiting this urgent care 100% understand why. The staff was amazing and very welcoming. I had no anxiety in the office whatsoever, the receptionist was very open to answering any questions I had and very patient with me. Along with the nurses assistant walking me through everything, and the nurse practitioner was very adamant about finding a solution to my problem. Which made me feel a lot of relief about the experience. This is one of the best urgent cares I've been to in my lifetime. I would recommend this experience to anyone if needed, of course.

Honestly, the doctor that met with me (works part time), was THE MOST THOROUGH doctor I've ever…read morehad. Not only did he address my issue, but he also taught me some things about maintaining my health! I genuinely wish I'd met this man 10+ years ago, but better late than never, I'd suppose!! I forgot your name, but thank you, Doc!

My daughter is severely asthmatic with recurrent strep. We never travel because I'm too nervous to…read morebe away from her pulmonologist and PCP here at home. I decided to finally take her to visit my parents in Myrtle Beach last week. By day 3 my 3 year old daughter got sick (my biggest fear). I had to search for an urgent care and I lucked out finding this one. NP Norris was absolutely phenomenal. She listened to me and understood my concerns. My daughter was schedule for surgery to have her tonsils removed this week and I was so worried they were going to postpone it. She understood what to do and found her to have strep. She treated as aggressively as our PCP would at home and her pulmonologist. She was better in a couple of days and never struggled with her asthma thanks to NP Norris' course of treatment. Additionally because of the medicines she prescribed Nora is still able to have her surgery Wednesday. The ENT stated all meds didn't interact with anesthesia and was so impressed by the treatment that was prescribed! She was so good with Nora and myself. The nursing staff was amazing too. They let Nora pick out stickers and lollipops to distract her from the tests and shot she received. Nora loved talking to them! I can't recommend this place enough! We are so grateful for the team who provided us care!

Horrible place. Leave you sitting in a room for over an hour without anybody coming in or anything,…read moreand as I write this, I am still sitting here

I have now received a fancy worded email claiming to be a cease and desist. All because I posted…read morereviews and made a Better Business Bureau complaint. I also want to add that I have discussed in great detail my trauma from this office in my counseling sessions. Now I am receiving no caller ID calls. Roxann would like to speak but not to address my concerns because I never made a complaint. When someone has real medical trauma it is incredibly hard to function even harder to be my own advocate. I am no longer comfortable with the office. My partner can attest to how I felt after appointments. I want to start with I think Roxann is a great provider. And it saddens me that I now have to start over because of her office staff. I have very complex medical conditions and I require close monitoring, I am not the average patient. I had a routine surgery go wrong that led to me being permanently disabled. I have extremely severe pain that limits me mentally and physically. I had major surgery on 5/27/26 I have had nothing but complications since. It has exacerbated my pain to levels where I have to heavily medicate and I've been bed bound for the most part since. I only leave my house for medical appointments. And sometimes I simply cannot get out of my bed let alone get in a car and travel 40 minutes to an appointment. This is the first office that has mistreated me leaving me feeling completely uncomfortable. I've left Roxanns office a few times crying in my car because of how the staff has treated me. I never spoke up because I have real medical trauma. I just need to get what I need from my providers and go home. I try my best to communicate how unwell I am. I never ever get my calls returned. I'm often booked out further than I should be. This office just doesn't accommodate sick patients. I don't know if I'm being discriminated against due to my disability or due to race but I have never ever dealt with this level of "patient care" in my life. I had to reschedule 2 appointments with Roxann because again I couldn't drag myself out of bed. I literally haven't showered in a week, I'm losing weight rapidly because I can't eat I'm again in extreme pain. I get maybe 2-3 hours of sleep a night. I asked to speak to an office manager because yes I had to cancel same day I left a message day before they said I didn't okay. So I called same day and finally got someone in the phone she said I would be charged $30 no show. Sydney office manager calls me to explain I signed a no show agreement which I did at the start of my care there. I was told they have no record of my call the day before okay fine. So I have to be charged $30 for canceling last minute. So tell me if I'm fine 48 hours or 24 hours before my appointment no need to call to cancel. I don't control my pain I don't control my body if I physically can't get out of bed to take the 40 minute drive to Roxann's I have to cancel. Patient care is to waive fees on chronically ill patients. Like I said I do my best to communicate. If you can get past the staff she is a wonderful provider otherwise I truly do not recommend especially if you are a chronically ill person

I drive over an hour to see Roxanne; and will continue to do so for the quality of care I receive…read more I don't feel like "just another number" there, I finally have found a provider that gives real answers and real results. The front desk receptionist Taylor, makes you feel like a life long friend. She takes the time to engage personally with you, does what ever she can to help you; and it's evident she truly cares. And then there's Kim. I LOVE this chick!! She is a great time, we always laugh and she makes you feel so comfortable when addressing your concerns. She's so relatable. Roxanne always makes you feel like her only patient of the day. She really takes the time to sit with you, listens to your concerns, answers your questions, and respects your medical decisions. I love that she doesn't push pills - she tries to go more holistic (and that's exactly what I was looking for). She truly puts you and your health first. Her recommendations have been life changing for me and my husband . I will continue to drive to see them; it's a family feel with real results. I wish I could give more than just 5 stars. Job well done, guys!

Jessica is an amazing Doctor. I don't know what I would have done with out her during the difficult…read moretime when my husband was sick till he past away. Now im having some issues and she is there for me night or day. GOD bless her for her empathy and compassion to listen to her patients.

Jessica spends a lot of time with her patients and actually LISTENS which is very hard to find in a…read morePCP these days. She has gotten to the root of many of my issues that everyone else had blown off.

Excellent care and service. Nurses and PA were very attentive and thorough Would highly…read morerecommend for an urgent care.

I have NEVER in my life been as humiliated as I just was. I have an ongoing condition that seems to…read morehave gotten worse so my doctor told me to go to the ER. While there, I was seen by Dr. Pangia who did not do an exam. So I requested to have a nurse come to my room explained to them how I felt neglected and requested a patient advocate. Next thing I know, the doctor comes back in extremely aggravated and accuses me, while on video call with my mother, of being pissed because he wouldn't give me IV pain medication. Mind you, something that was NEVER mentioned. I continuously try to explain to him what I was actually upset with only to be met with being cut off and not allowed to speak as he is raising his voice at me. I walk out of the room and yell for someone to come help as he's following me and still raising his voice at me. The charge nurse then comes in, allows me to speak freely, and gives me the contact information for the patient advocate. Considering the situation was recorded and I have evidence of the interaction, I will be obtaining an attorney for medical negligence.

We have been going to Conway Medical Center Carolina Forest Family Medicine Postal Way for about 3…read moreyears. Great doctors and easy to make an appointment. Everyone who works at the Postal Way clinic has always been very helpful.

Jessica Smith-Chasse is excellent! She cares and spends the time needed with each patient. She…read morethinks things through figures stuff out. Couldn't ask for better!

I love this office so much, they provide the best care I've had. Been going for a couple years…read morenow. Recently had short notice that I was going to need to take a flight- I am terrified of flying due to recent crashes. I called and got an appointment in 2 days, my doctor was understanding and compassionate and validating. I was able to have medication for my flight the same day. I'm on my flight home now feeling great and not at all afraid. Truly a lifesaver, I am so grateful for the professionals here! You all are incredible at what you do! Not to mention, had bloodwork done about a year ago and discovered the only person that can have me in and out of that chair within one minute without me passing out. Amazing staff, amazing work!!

I have been with Dr. Crystal Coates Gal for 10 years. She is…read morea exceptional practitioner who will listen and evaluate patients. I would highly recommend her.