Experience rated below zero…read more I came to this location only because my school requires a drug screen, and the treatment I received was absolutely unacceptable. This experience involved two women--one at the front desk and one who appeared to be the phlebotomist. Both were slow, hostile, rude, dismissive, and completely unprofessional, with zero customer service skills. I am beyond angry. I arrived a few minutes after 10:00 a.m. on 1/9/26 and checked in using the kiosk. The front desk clerk immediately had an attitude--cold, nasty, and glaring at me. I wasn't sure I was in the system, so I showed her my paperwork. She reluctantly snatched it, barely acknowledged me, and told me to sit down because I was "checked in." I asked about the wait time and was told rudely that she "didn't know" and that there was "no way to find out." I waited and waited while my name was never called. I approached the desk multiple times, and each time I was met with the same nasty tone and told again that there was "no way to know" how long the wait would be. I explained that I needed to pick up my son and take him to an appointment. She did not care at all. The waiting room eventually emptied completely, yet my name was still never called. New people came in and out, and still, nothing. At approximately 12:25 p.m., one of the women came out and loudly announced, "Everyone in this room go to the other room. We are closed for lunch." I immediately approached her with my paperwork and was told angrily, "Ma'am, go in the next room!" I said, "No, that's not fair. I've been waiting over two hours." She shouted at me and said, "No you did not! You got here after 11 a.m." We argued back and forth because that was a blatant lie. I refused to leave. Only then did the front desk clerk finally look at my paperwork, properly pronounce my name, and say, "I've been calling you. I called you three times and then took you out of the system." That was absolutely untrue. I told her so. At one point, I heard her call the name "Valerie." My name starts with a V, but I am not Valerie. She then took my paperwork to the back, returned, and said they could not take me and that I should come back at 1:00 p.m. By that point, I had already wasted over 2 hours of my time. I told her to remove me from the system and left without getting my blood work done. Bottom line: I waited over two hours, was treated with disrespect and hostility, was likely skipped or mishandled, and still did not receive the required service. This was one of the worst customer service experiences I've ever had, and it was entirely avoidable if the staff had done their jobs professionally. To the Manager: This level of unprofessionalism is a direct reflection of your failure to lead and supervise your staff. What occurred at this location was not an isolated attitude problem. It was systemic incompetence, poor training, and complete disregard for patients' time and obligations. Your employees were hostile, dismissive, and mishandled my visit so badly that I waited over two hours and still did not receive a required drug screen. That is not a mistake. That is negligence and operational failure. I did not get the names of the two employees involved, but that is not an excuse for inaction. You can easily determine who was working the front desk and phlebotomy area during the morning and early afternoon of 1/9/26, and you are responsible for addressing their conduct. Do not insult me with a generic response claiming you will "look into it." That excuse is meaningless without actual consequences and corrective action. These employees need immediate retraining, close supervision, and accountability, and if that cannot be accomplished, they should not be interacting with the public. This situation demands real action, not empty words. How you respond will determine whether this issue ends here or is escalated further.

I went to Labcorp for a specialized blood test. I arrived early on Oct. 15th 2025. The office was…read morequiet and clean. I entered my information. Within minutes, the blood technician, Jo checked me in. I waited no more than 10 minutes. She then escorted me to the Lab. room, took the blood sample, gave me a few instructions and I left. She was very cordial and professional and answered any questions I had. I would recommend this location. For those who are driving, there is a parking lot. Bring cash for that is the only method of payment.

Loved how quickly my son could be seen. No appointment needed for X-rays. They took our insurance,…read moreregistered him, scanned him, and had a CD with a copy of the scans completed in ~20 minutes. The radiologist helped my son to feel welcome and comfortable and permitted me to sit outside as he was scanned. If there is one area of improvement is to clearly indicate that the imaging center is located at the back of the building. We parked at the front of the building and was redirected to walk around outside to the back. If someone who was dropped off was in serious pain, this would have been an uncomfortable walk.

I got there 30 min before they closed for a quick blood draw that my doctor ordered STAT, no one…read moreelse was waiting. A few min later, I was told by a phlebotomist that they can no longer take anyone because it's too late. I called quest customer service and the representative told me their last available slot is 10 min before closing, and it was well before that time. But there was nothing she could do about it. Not sure what the point of customer service is if they can't help the customer when a location refuses to provide service. Then the phlebotomist tells me that she normally would do it but has a family emergency and needs to get home. So I said well what about the other phlebotomist? Apparently she had an emergency and needed to leave too. So don't come here expecting to get service, it appears that the employees have too much going on in their personal life to actually do their jobs.

I have a 9:00 am scheduled appointment as they strongly recommend. I get here and sign in 8:55 and…read moreat 9:24 technician comes out and takes a family that was scheduled at 9:10 and 9:20??? How does that make sense? I even said I have a 9:00 and she said the next technician will call me! It is now 9:29 and nothing Your message states that you strongly recommend appointments as they will be taken in order and that did not happen! Never mind the 2 other quests I've gone to and have also had to walk out of!!

Waiting room was disgustingly filthy. Carpet desperately…read moreneeds replacing and the whole place needs a makeover. No reception ship and nobody telling you anything.

Do not walk in. I was a walk-in with a timed test. There was almost no one there and personnel…read morewould not accommodate me. Customer service is the pinnacle of indifference.

I was visiting family in New York and noticed that my aunt had several Lab orders that had not been…read moredone, due to her lack of transportation. My aunt is a very hard stick and she was skeptical of having this done at home. I began to search the web and came across Da Diva Diagnostics as the closest mobile lab. Nurse Natalie was assigned and she was able to get my aunt's blood on the first stick! She was so kind and compassionate. Drawn that same day. I will definitely use their services again! Highly recommend!

From the owner: Diva Diagnostics stands apart as New York’s premier mobile phlebotomy service, partnering with an…read moreabundance of specialty labs to offer unparalleled convenience and expertise. Our dedicated phlebotomists handle all aspects of lab kit drop-offs, ensuring a seamless experience without any hassle for our clients. From start to finish, we prioritize convenience by offering flexible options for kit drop-offs via trusted couriers like FedEx, with clients able to easily track their submissions using provided tracking numbers. With our commitment to excellence and extensive lab partnerships, Da Diva Diagnostics guarantees reliable and efficient diagnostic testing, making us the preferred choice for comprehensive healthcare solutions in New York.

The staff is beyond rude and unprofessional. There is always a long wait time even if you book an…read moreappointment in advance. They're always having "issues" with their system. However the long wait times and system issues could be overlooked if the staff was kind and professional. They treat patients horribly. I will never come here again.

I made an appointment, but I still had to wait over 30 minutes. I saw people come in after me, and…read moreget served before me. They have a screen where you can see where look at where you are in line up. It did not make sense. The technician was polite and skillful.

Not a great experience. The agent I spoke with on phone Todd me my insurance was not eligible but…read moreat office I learned it would have been covered. The actual address listed on my confirmation form and confirmation email had incorrect suite #. They are not on the second floor - they are in the basement. There was no one at reception and the scan/check in machine was broken. After 12-15mins waiting someone came out and called a bunch of names. Ultimately they did a fine job with the tests and I received the results promptly. The low review is because of the other items.

Do not go to this place. I was sent here by a third party service that was covering the visit. They…read moredesignated and set up this appointment for me. Apparently I'm the first person to have this done because Abdul refused to look into my patient profile and decided to scream at me for my insurance instead. I called the company to contact the clinic to resolve this issue. Abdul called the lead to come help him they both proceeded to ignore me when I asked for further clarification on why there was an issue. Then I found out Abdul was going to be the one drawing my blood. He kept yelling at me to get off the phone and when I asked him if he resolved his confusion with the billing he said he figured it out. Then told me he doesn't have to tell me anything. I've had some pretty off experiences at places but this by far is the worst clinic I have ever been to. Do yourself a favor and don't ever come here. No one knows what they are doing and I'm pretty sure the billing for my services is now messed up. Going to report this facility to NYS. Completely unacceptable. Additionally proper time out and protocol for drawing blood wasn't followed here.