This is for my most recent visit only, because I have definitely had less stellar visits before, and I've even seen staff yelling at customers. I've personally never had that happen, and my most recent visit was great. Scheduled my appointment in advance online. Checked in on the kiosk. There were probably 20 other people there, but since I had an appointment, I was 4th in line. Got called within 5 minutes. Stephanie was very polite and professional, even making friendly conversation. Got my blood drawn and was done in maybe 10 minutes total. read more

Worse customer service ever!!! The staff is terrible! All the quest is horrible in San Jose and Milpitas!!

My two (2) visits were more than two weeks apart; I had my driver's license and insurance card scanned for a total of two times; I also had provided Quest staff with the "referral/order" paper that has my insurance information on it. But the information on Quest's paper document that their staff asked me to check showed VERY OUTDATED information. Quest needs to take advantage of the newly scanned information and newly submitted "referral/order" papers to correct their document in a timely manner. On 07/02/2026, I signed in about 1 hour before my appointment time scheduled for 14:40. The list of scheduled customers ranged from about 5 to 2. The standby customers were about 8 at the highest point in time. It was unfair that the standby and even some who just walked in got seen before I did. When I was called in, there was no standby customer left. UNFAIR; this is encouraging customers to walk in, instead of schedule an appointment time. The fair treatment in my opinion is to see those who scheduled their appointment first before they see the standbys. read more

In here with my 83 year old mom and came early. Check in is only at a digital kiosk. After waiting 20 min we are called in to be told that if we have the doctors order on our phone we have to email the order. And shows me a paper stuck on the wall saying so. THEY DONT HAVE THIS NOTICE IN THE WAITING ROOM. When I said this noticexshouod have been in waiting room and website rudely comfronted by staff. Frail mom had to go back and wait in waiting room for another 20 min. When called again I was refused to go with her. Suddenly they had an "only patient may enter today" policy. Would give zero stars if their wasthe option read more

Worst experience I've ever had at a quest diagnostic. Super unprofessional. The phlebotomist who drew my blood would not even tell me which labs were done? She told me I'd have to "come back on a different day to do the rest of them." I was so confused. When I received my results, I found out that she only did part of the order that my doctor had sent in and I basically fasted for labs that were not done. The communication was so poor. Avoid this place. read more

The short Mexican nurse there is very rude. She is being mean to elderly people and did not accept any walk-ins, even though there was only one patient left and 20 minutes remaining before closing time. read more

I would only recommend this place if the people who are drawing blood, the phlebotomist wouldn't be so rude. They talk to you like you're stupid instead of talking to you with compassion. They need to change their attitude really bad badly. You go in expecting them to be really super cool but all you get is attitude and yes, I'm repeating the way that it is because of the fact that I've never encountered people like these phlebotomist to be so Flippin rude. read more

Sadly the reviews are accurate! Got a large bruise from the needle but at least she found my vein in 1 go! My review is more on the staff, place is clean and automated checkin was seamless. But staff were super miserable! They definitely don't like their jobs or that location, could be a management thing? Guy next door had to ask if he was done because Asian lady with long hair didn't even tell him it was over. He kept thanking her and wishing her a good day and she barely responded! So rude! read more

Quest Diagnostics - Laboratory Testing Near Me - Milpitas, California

Had a terrible experience with Lupita. This is not my first negative experience with her but the second. I went in for a glucose tolerance test, she was not at all friendly. She instructed me to come back in an hour. Mind you at this place there is a locked door to get to the back and no front desk (with a sign that says to wait for an associate to let you in) so you have to wait for a worker to open the door to head back. When a worker finally came a little after 8:10 I asked to go back to her as instructed when I got there she said I was late and supposed to be a minute early but she did not come ope the door for me knowing I was waiting at the chair right by the door when she got her last patient. So far all other associates there are nice and I've had no issues only with Lupita. She's rude and doesn't seem to like her job very much read more

Staff the doctor today zero friendly I was trying to test my blood in a walk in The doctor just say doing body negative language my name Feels like desperate It was also 17 in the waiting read more

This place is the worst place I have ever been to. Nobody there to help you. And when you ask for help, people are always do rude. They need to hire more people and more professional staff. I hate having to take my mom there but it's close to our house. read more

Looking for lab services near me. Lab Corp moved locations and so I found Quest Diagnostics near me. I found them through an online search of the area. Easy to find, located in Milpitas Towne Center. Lots of parking. The lab is located on the backside of Giorgio's Italian restaurant. As you walk-in all you need to do is check-in on a kiosk which takes your personal and insurance info. Have your ID and insurance card ready. I didn't have an appointment, I walked in for my services today since my provider was able to send the order electronically. I was called in right away and I was in and out of there in 5 mins, so fast and easy. The lab tech was nice and the lab itself was pretty clean and neat, good size waiting area too. This was an exceptional experience for me. It was quick and convenient, so I will definitely come back here, if I need their services again. read more

Quest Diagnostics - Laboratory Testing Near Me - Milpitas, California

See all

the 2nd customer left a message on my voice mail and a call phone number. She said the result was ready and will upload the report soon. However, the result still hasn't uploaded after waiting for another day. The call number doesn't work either. I suspect that it may take more than a week to upload the report! Such terrible quality of lab service! Incredible! Jason F. San Jose, CA 050 Mar 6, 2025 No results 4 weeks after blood sample was collected in the lab. the Called Customer support phone # and waited for 15 minutes. the 1st customer representative verified all my id info and said she couldn't get access my account. switched to the 2nd representative and waited another 15 minutes. Going through all ID info again, she was able to see my request. She cannot see the delaying reason and needs to look into the problem. Meantime, I have to reschedule my PCP a couple of times because test results are not available. read more

Quest Diagnostics - Laboratory Testing Near Me - Milpitas, California

Beware Quest will not work with you the patient to get proper billing codes from your doctor, instead they will just bill you if insurance doesn't pay due to improper codes. When I called they told me they don't get involved with that and I owed over 400 dollars which I had to pay because they weren't willing to help me get the right codes. Other labs run them through insurance first then inform you that they don't have the correct codes before they draw the blood. Never again! read more

I have been coming to this place for years. As long as you plan AHEAD and have appointment booked: They are super efficient. They are also cost efficient if you have any co pay. Lately my doctor ordered a recurring blood work. Most of the workers who attended to me are not too happy with this. One of them even cancelled my appointment while I was waiting saying that they saw nothing in the system and only attended to me when I showed my paper documents. Some even sent me home telling me they saw nothing. Today I am attended by Leonard. He is not a super friendly person but he took his time to process my paper document and entered all the recurring orders into the database. I no longer needing to show proof of the paper documents. I am very impressed by his willingness to do this instead of giving me hassle to 1) cancel my appointment or 2) asking why my doctor cannot do load the orders into Quest system and etc. Quest lab needs more employees like Leonard. Thank you Leonard! read more

Believe the number of One Star reviews. This place has a casually arrogant and condescending attitude towards customer service, is not. a "people" oriented place, sand doesn't seem to reliably adhere to their advertised and posted services. I agree with poster Sunshine D. about how rude they are and non helpful they can be. read more

I've been searching for a contact at Quest to send the following suggestion. Reducing billing waste while improving patient experience--an easy win for Quest Diagnostics Here's a simple opportunity to enhance billing efficiency: sync electronic billing with paper mail processes. I've paid at the point of care and again electronically after receiving an email notice. Yet two weeks later, a paper bill shows up for the paid invoice. Each mailing includes multiple sheets, a return envelope, and a Patient Rights & Protections notice--adding up to unnecessary cost and confusion. Quest has made bold strides in lab automation and operational excellence--why not bring that same innovation to billing? A small systems fix syncing electronic payments with paper billing could prevent duplicate bills, save resources, and make life easier for patients. Gains: Reduce paper and postage costs Cut handling and materials waste Lower inbound billing calls from confused patients read more

I've been here a couple times for a drug screening for work. The last time I came I didn't get to make an appointment as their website told me this location had no appointments. Also the times listed on the website were all wrong. So I ended up calling into the office and I was able to clarify a lot of information. I would hope Quest Diagnostic would have a better system to ensure correct information is presented on their website. Since I didn't have an appointment, I opted to go in for a "walk-in" appointment. They had a kiosk set up in the back right corner of the room which led to a lot of confusion for others who came in after me. I ended up having to direct people to the right kiosk or how to register when you arrive as their instructions seem to not be clear to everyone who came in. I was lucky. I didn't wait too long. The technician was really nice to me and very personable. She also answered all my questions in regards to taking a drug urine test. Apparently you shouldn't take a urine test when on your period. You also shouldn't down a bunch of water before hand as it might super dilute your test and they'll have to make you take the test again after it gets analyzed. I was pee shy when she called my name and she's like, well, go outside, take a little bit of time and when you're ready, grab me. That was really nice of her to keep me calm and acknowledge that it happens to everyone! I think folks coming in become really impatient or frustrated, but I think as long as you ensure you have plenty of time and don't rush yourself through it, then you'll have a pretty good experience. I've had two good experiences here and won't mind taking another test in the future if needed. read more

Quest Diagnostics - Outside - Laboratory Testing Near Me - Milpitas, California

When booking an appointment, you need to be able to select a date and time and they also let you know if it's available or not. Sadly they didn't have anything for the day I was coming in but it wasn't until I decided to take the risk and decided to walk in for the appointment and they were able to take me in. The person who did my testing was really friendly yet straightforward in terms of what to do for the blood test. She was able to answer any questions I had. I'd say that I would come to this location if she was working but sadly I never got her name though :( read more

This quest lab is a joke. Most of the staff here is rude. The staff here treat people like children as I mentioned they are rude and are typically yelling at patients. The lobby is super crowded. So you can take the option that they will send a text message but most people complain because the service of text messages does not actually exist read more

I was attended by Luis today .He was very smooth wıth the blood drawal .Highly recommend him for people has troubled veins like me ,Thanks Luis ! read more

Horrible service i was a walk in when the waiting room was jammed packed so i decided to wait outside the door after 1 1/2 of waiting i checked to see how much longer they had by passed my name no call no text told me to resign in and wait again they do not care about your time and rude!! read more

Very rude lady at the Milpitas.. all other reviews say the same .... a person who is there for a test needs to be relaxed and comforted a bit... here they stress you out .. horrible experience.. I am going to try another location read more

The employee attitude is so bad. I don't know her name, a Filipino mid age lady. Today, She ran my insurance before starting blood test process, it turned out I have to pay $75. I asked her to check my second insurance, she keep whining that why I didn't tell her at the beginning (last time I check with them and they said the don't accept my second insurance, this is why I didn't give to her at the beginning, I explained to her) but she keep whining). It turned out they accept my second insurance now but the copay is even higher than my first insurance. I told her ok to use my first insurance. She showed attitude, slamming things on me, even the paper, pen and the urine container, the drawer. Checking insurance for patient is your job and of course every body wants to save $. Why she keeps whining and slamming things on me why doing her job. I came here to give her job, not to take away anything from her. Come on, be more professional. I never go back nor recommend anyone to this location. Managers, you should give your employees more behavior /attitude training. Probably this is one of the reason why this location is currently rated 1.7. read more

Have to give 5 stars to the super friendly best caring lab tech Janiece! I had to come back 3 times to get a pre-screen drug test done for my new employer but by no fault of the facility. Check in process 3/5 Call in appts 1/5 Janiece 12/10 Love that she calls people "love bug" and other cute names. She really made the experience a complete 180 from my previous experience here. read more

Fortunately, I have never had a problem with this site. I scheduled it online. I arrived at my appointment 10 minutes early (as instructed). I used the touch screen computer to check-in. During my check-in, an attendant came out and told everyone in the lobby that if they are a walk-in, it could "be awhile". but since I had an appointment, and I am EARLY. I was taken at my appointment time. The nurse was patient with me and straight forward. While she felt the "pressure" of the number of people waiting, she did a great job drawing my blood. I was out in 10 minutes after my appointment time. So I suggest an appointment and that you show up 10 minutes early. read more

Worst location! The staff here is rude and incompetent. I got a lot of eye rolls and they were not willing to help. They made me sit there for an hour and then decided to tell me about another location where there was no wait. Not a fan of this location. I wouldn't waste my time here if I were you. read more

649 E Calaveras Blvd, Milpitas This is dedicated to one of the staff Janiece. Her patience, blood test. professionalism and friendly attitude consistently create a comfortable no fear during my blood test. read more

Worst experience. Waited 25 minutes after I was called in so the tech can check her own personal notes because she couldn't understand the script from the doctor. Then tells me to go over there and grab a cup to urinate into. Ok, back waiting again. Then she tells me to sit in the chair. Tightens the band around my arm and is feeling for a vein. Make a fist she says and she sticks the needle into the side of my arm not the center where the vein is. Then she is hoping for a blood flow and says" That's Scary" What?? Then she says I meant "That's good" Now the blood is flowing slowly. Fumbling for tubes she finally gets it done. Today my arm is black and blue. See Photo's below. read more

Quest Diagnostics - Recent Blood Work at Quest Labs - Laboratory Testing Near Me - Milpitas, California

Pre covid Era review I had in drafts & forgot to publish: Person who took my blood Jan 2020 after poking moved needle left and right said my vein rollled and couldnt get blood out. Be it my arm was poked and the needle movement wasn't a walk in the park. After enough "searching" i told her please try the other side. Came back a different time and was surprised my experience was better during covid Era for my kids. So overall when you come for sure make an appt & I hope you get a great plembogomist & the "searching" worker is hopefully gone. read more

If I could, I will give 0 STAR. DO NOT come to this place. The staff is rude, not helpful at all.

Close, clean, empt lobby, prompt and organized check in process, nice and knowledgeable staff, friendly! Only coming here for blood work! Not Fremont locations! read more

Busy Lab during closing hours Self check in kiosk no helper at the lobby But busy lab make people move more faster So not too much wait until your name get called read more

Awesome service. Automated check in. Scheduled time shows up on the screen. They called on me right on schedule. Technician had about 40 year's experience. Perfect blood draw on first attempt. Thank you for the excellent service! read more

Quest Diagnostics - Automated check in is fast and efficient. - Laboratory Testing Near Me - Milpitas, California

They don't even talk to the patients. There are two tablets you're supposed to communicate with.

Quest Diagnostics 2151 45th St Suite 301 West Palm Beach, FL 33407 Signed in at the kiosk as a walk-in. A representative came out to assist walk-ins by scheduling appointments. I explained that the offered appointment time did not work for me and that I preferred to wait as a walk-in. I confirmed with the representative that I would be taken as the next available. The representative stated yes. However, after several minutes, I noticed that my name was removed from the standby list without any notification from the staff. I requested to speak with a supervisor, who said, "We don't take walk-ins here." This unprofessional behavior is unacceptable. They were going to have me waiting in the waiting room without informing me. Quest has gone downhill significantly. It even states on the TV prompter and on the automated phone service that walk ins are accepted. read more

This place is horrible! The employees are rude, unorganized, and unprofessional. I had a noon appointment. At 12:15 I questioned why I had not been seen. I was told the employee I need to see is on lunch & I should just wait. Shortly after I was called back. While there I witness improper use of gloves. Gloves were worn while handling samples, but weren't removed when entering information in the computer or using the signature pad. Then nothing was sanitized after use! Disgusting!!! I hope I never have to go back there! read more

Very unprofessional. Lady didn't clean the part of my arm she stuck with the needle. Forcing me to wash the area later at home and hoping now I won't contract a bacterial infection. Couldn't even put my bandage on correctly and didn't bother to tape it correctly so the bandage was left hanging off of my arm. I even asked her to fix it but she just ignored me and shrugged her shoulders. Also, she didn't input my insurance information in the system correctly and didn't bother to ask me about it. I asked her if my insurance went through (after noticing it wasn't found in the system) and she lied telling me it did even though I saw on her computer screen it said my insurance was ineligible. She also didn't even bother to flip my insurance card over to the back to see what state my insurance coverage belongs to and she just assumed it was California when it was not. Now I am worried that I am going to get a crazy high bill now for all this blood and urine work. Just unbelievable... Refuse to come here again. read more

I had to take a drug test for my school and the technician/phlebotomist who helped me was so sweet. I forgot her name (I'm horrible with names) but she had blonde hair and tattoos. She was fast and efficient and very nice. I would recommend going here! Also, I was seen a little earlier then my appointment time and the whole test took maybe 10 mins. Edit: I saw another review about the lady who helped me and they mentioned her name, Janice. I believe that was the person who helped me, she's super sweet!! read more

This is a most racist location. They treat differently based on your nationality or skin color, if you are white or Asian they treat with respect and if you happen to be Indian then godless you. I have already escalated this issue to their higher management by calling online and registering a complaint with a manager about the rude staff. I am not a here for free lab work but I do pay my insurance and copays. For lab work we were late by 2 mins for our appointment still were not allowed to check in before asking about appointment staff was not at all friendly and also were rude , though their own notice on door says the customer could be late by only 5 mins or else book a new appointment, fair enough. In our case we were only 2 mins late still not allowed to check in when tried to show them your notice says 5 mins but we are 2 mins late, then staff said we are allowing you this time only, for what ???? being 2 mins late give me break don't make rules and break it by yourself. I would never recommend any of the quest Locations and especially this location , better go for Labcorp, way better in customer relations and prices. I stopped going to quest diagnostics since then and stop by Labcorp who are also nearby and we don't have to waste time. read more