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    Quest Diagnostics

    2.5 (45 reviews)
    Closed 5:00 am - 3:00 pm
    Updated 3 months ago

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    Blood taking station
    Allyson B.

    I made a reservation for this location for the first time, since it was near my work. I had an appointment for noon and was called about a quarter after. The lady holding my paperwork seemed surprised that I had a reservation even though I had signed in noting that I had one. People with no reservations were certainly called in before me. The place was nice, clean, not packed with people (the one I usually go to reminds me of the DMV waiting room-people everywhere). They did say that there was craziness at their location on the weekend. Check in was efficient although the lady had to stop helping me a few times to join a pow-wow about an issue they were trying to figure out for another patient. Once the phlebotomist came in the room she tried in vain to find mine (vein, that is). Four noodles tied around different spots on my arm later, and a fishing expedition that ended up with me yelping in pain she withdrew the needle and went off to find reinforcements. A new phlebotomist entered the room 20 minutes later and was able to find the vein, got the blood she needed, and sent me on my way. Yay. (They get 4 stars because nobody can ever find my veins. Lady 1 knew when to pint and admit defeat and they worked it out with little drama).

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    6 years ago

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    6 years ago

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    Review Highlights - Quest Diagnostics

    Once the phlebotomist came in the room she tried in vain to find mine (vein, that is).

    Mentioned in 7 reviews

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    Quest Diagnostics - Very crowded waiting area

    Quest Diagnostics

    2.9(52 reviews)
    2.3 mi

    I HATE having blood drawn.. I mean, I don't know anyone who actually likes it, but even as a…read moreheavily tattooed person I get super nervous and even feel nauseous afterwards. I also typically expect to be at the doctors office for several hours for bloodwork. This Quest location made it super stress free and easy. I checked in while I was in my car and was seen within maybe 2 minutes. Monica was my phlebotomist, and I always tell any professional that I get nauseous when having blood drawn just in case. Monica was super understanding and professional, and the process was over very quickly. Her friendly demeanor made me feel very comfortable. I was in and out in under 10 minutes. No stress, no pain, no nausea! If I ever need any more blood work, I'll ask my doctor to send me here.

    I had a very disappointing experience at this Quest Diagnostics location during a pre-employment…read moredrug screening. The lab technician who attended me was extremely rude, impatient, and unprofessional from the moment I arrived. While I understand that a physical ID is required, the way he communicated this was unnecessarily hostile and dismissive. When I returned with my ID, he abruptly asked me for a barcode without any explanation. When I said I didn't know what he meant, he became visibly irritated, took my phone and started going through my email himself... Then he steps out speaking negatively in Spanish, apparently assuming I wouldn't understand. That behavior was incredibly disrespectful and unprofessional. When it was time to do the urine test, I wasn't able to pee the EXACT amount of mL of urine he needed and proceeded to tell me that its not enough very rudely again and dumps it all out in the toilet...mind you he is doing all this with the bathroom door open and there are other patients looking in and other employees just staring. At this point I have already been in there for an hour going back and forth with this man. He tells me drink water and wait until i have to pee again, what he wasn't understanding is that I made this appointment at a specific time because I had another appointment to get to, so unfortunately I had to leave and he "invalidated" my test due to refusal??? I did not refuse to take the test, it was just not enough pee for him He also was not wearing a name badge like the other employees, so I was unable to identify him afterward. Lastly, I observed him repeatedly lifting his lab coat sleeve to look at what appeared to be a tattoo with his computer login information while trying to access the system, which did not inspire confidence and it makes you question the type of people working here Overall, this was one of the worst customer service experiences I've had. Patients deserve to be treated with respect and professionalism, and I hope management addresses these issues.

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    Quest Diagnostics - Screen display good info

    Screen display good info

    Quest Diagnostics - My arm all bruised the day after drawing blood

    My arm all bruised the day after drawing blood

    Quest Diagnostics

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    Baptist Health Diagnostic Imaging | Country Walk - Baptist Diagnostic Center

    Baptist Health Diagnostic Imaging | Country Walk

    4.0(5 reviews)
    2.3 mi

    Two different occasions.. same horrible experience.. 1st day MRI.. phlebotomist insisting on…read morewanting to put the iv in my hand.. proceeds to say. You need to make it easy for people.. I said no.. my veins on both arms are very much able to be seen.. proceeds to pinch me..can't find the vein.. moves the needle around to the point that I couldn't fully open my arm.. why is she taking out anyone's blood!? 2nd day.. ultra sound... made the trip over there..which is far from my home.. only to be told that it was cancelled.. they call you 60x for the copay.. but they can't call you to let you know it's cancelled!! Horrible service.. no quality care... no empathy.. Baptist has quickly deteriorated.. it's no wonder the majority of the doctors and nurses leave a lot to be desired.. avoid this hospital and its diagnostic centers at all cost

    I had an excellent experience at this radiology center. From the moment I walked in, I felt…read morewelcomed, respected, and truly cared for. The staff provided outstanding personalized attention, making sure I was comfortable, informed, and at ease throughout the entire process. I would especially like to thank Kristin and Lisbeth for their kindness, professionalism, and warm attitude. They went above and beyond to help me, answered all my questions, and made what could have been a stressful visit feel calm and smooth. Their compassion and dedication truly made a difference. The center is clean, well organized, and very efficient. Everything was done in a timely and professional manner, and I never felt rushed. I highly recommend this radiology center to anyone looking for high-quality service with a personal touch. Thank you again, Kristin and Lisbeth, for such wonderful care!

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    Baptist Health Diagnostic Imaging | Country Walk
    Baptist Health Diagnostic Imaging | Country Walk - Waiting area is nicely decorated

    Waiting area is nicely decorated

    Baptist Health Diagnostic Imaging | Country Walk - Front of establishment

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    Front of establishment

    Quest Diagnostics - laboratorytesting - Updated August 2026

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