Most of the staff here are rude and unprofessional, rolling their eyes at patients. After my blood draw, the tech squeezed my arm so hard it left a huge bruise -- completely unacceptable. The only bright spot was one friendly gentleman at the front who greeted everyone and made sure people were checked in. I wish he had been the one helping me. Otherwise, this place is overpriced with horrible service. read more

Quest Diagnostics - A huge bruise - Laboratory Testing Near Me - Melbourne, Florida

Went to quest on Wickham, 32947. Two of the MOST AMAZING employees helped me out! TYSM Larissa and Israel Villa, for being so patient, kind and humorous! You both managed to make a stressful situation easy and pleasant! read more

Every visit to THIS Quest Diagnostics is always amazing! This location is in the Fresh Market plaza behind Zaxbys. You may have seen some one-star reviews lately, but thats probably because 4 of their staff transferred to other locations in the last month. Normally, the wait time is fine. But i dont mind waiting. Lynn really took care if me on my last visit. She was kind and professional. Most of all she was patient with my vasovagal response (I tend to get lightheaded after a needle poke lol). I never have to worry though. Im so glad i found this place, and im sure they will get more staff soon to improve the wait times. Overall, I highly recommend this location. Quest has a friendly staff who cares about people. read more

Angel was an absolute pleasure! She was quick, thorough and made it a breeze given you know blood work...

I typically don't leave reviews but this place is awesome. They are super quick and efficient. Nadia was amazing and experience was painless! Highly recommend read more

Highly recommend this Quest if you need tests done. I was taken care of and the technician was very thorough and friendly. Five Stars!

They will schedule 638391 patients but only see one at a time. Show up an hour late because they won't see you anywhere near your appt.

it was just a simple Urine test. Price quoted at $37 to $99. The bill was $366.80. No explanation, nothing to defend such a bill. I will never use them again, simple as that. read more

Since August, I've had to obtain bloodwork on a weekly basis. I have been to 4 locations in brevard, therefore this review is not based on 1 bad experience, but several and can verify that this particular location is the absolute worst. They've lost my orders numerous times, (they "saved them in the system and photo copied them"), they've called stand by people ahead of me, even when I've made an appointment and they're running late, they don't completely read my orders correctly and have missed some of the bloodwork that needed to be completed, they've berated me for not being able to provide a urine sample, they've completely skipped me (even with an appointment) and accused me of not making one and most of the staff is angry at the world and therefore super rude. I could go on but think you get the idea. Do yourself a favor and choose any other location over this one. read more

Quest Diagnostics - It's 8- my appointment was at 740 - Laboratory Testing Near Me - Melbourne, Florida

Man. Where do we begin. Let's start with saying this. MAKE AN APPOINTMENT. Also, they only do a certain amount of urine tests for pre employment drug screening each day. If you need one of these, either show up when the doors open, or MAKE AN APPOINTMENT. Now, let's love on with the lobby. It's about as crowded as a closet with 2 iPads. If you were smart, and MADE AN APPOINTMENT, you can check in on your phone. This way you don't have to stand in the closet trying to get to an iPad. There is a couple TVs that play crappy videos on a loop. On the right sidebar of the screens it shows who is waiting. Now here's the kicker. It doesn't matter if you have an appointment. Walk in's we're going ahead of the appointments and people (myself included) were getting fired up. The day I was there, one of the nurses came out and started calling numbers. The thing is, nobody had numbers. We just had used our names. She screamed 5-6 times, until another guy asked why she was calling numbers, instead of names. She ignored him and just kept hollering. It was funny, but it wasn't. They finally ended up getting into a confrontation, with the nurse acting a fool. Pretty crappy if you ask me. My appointment was 11:30. I wasn't seen til 11:45. It was a simple urine sample / drug test for work. It took 35 minutes. The nurse was super friendly, but she was in no hurry bat all. I was there for almost an hour to simply pee in a cup. Bottom line, they need to figure out how to honor appointments over walk ins. And they need to get that angry nurse some emotional help. read more

Worst lab experience of my life - these folks are just awful, terrible, don't care for their patients. To the phlebotomists staff: If you are so unhappy that you carry that attitude into your work life, you are just screwed. How can you do that? If you are so unhappy, change careers, change jobs, whatever, but don't bring that crap into the office. Go anywhere else but here, these folks are just awful read more

They should say no walk in. No appointment you may wait 4-5 hours. The worst staff I have ever encountered. Their app to make appointments is very confusing. Finally made an appointment over the phone. I wouldn't recommend this lab to anyone. read more

leading the way in the corporate America impersonal customer service Solis automated approach toward providing servicesj. The biggest tragedy here it's related to drawing blood, which is an anxiety producing event for most people. Met with a cold in personal waiting room, no people, just a computer screen, and a couple signs telling you what to do with no assistance for help. Most housing for elderly, or those impaired by severe anxiety or other medical limitations. The phlebotomists are left to answer questions and provide help to confused or distress persons in the waiting room. It's been my observation that many of them are stressed and have the Rona expectations for productivity that I'm assuming quest has in place. Again, adding to stress and anxiety for the employees. Very unhappy with this system that I've been subjected about five times in the last couple years here in Florida. Is there a alternative? It's less robotic and cold. read more

While the lab technician was helpful and very professional and did a wonderful job drawing 8 tubes of blood; I have nor has my MD received any results even though it's been an entire week. NEVER again will I use this lab I will go to a hospital or clinic so I can get the results quicker and with a person that can actually answer the phone. Don't bother trying to call they never pick up it's a continuous annoying voice recording no matter what prompt you choose. read more

My appointment was for 12 noon..I was called in at 12:10... the best part of this visit was ms Lyn...she is a delight ...I would be in for bloodwork once a week if I knew Lyn would be available to do the job.... She is amazing ....she is a true asset to Quest...thanks for a job well done... read more

Worst Quest location - asked to have my Family MD added to doctors receiving results and was refused!!! Had two orders for blood work and the technician decided one was unnecessary - it wan't! read more

I took my Mom to her Appt a couple of days ago & we had a wonderful experience. The reception was kind & very welcoming. Joe was our phlebotomist, he was very funny, out going & to my mother's surprise did not feel a thing. She told him that her veins were very hard to find & he was amazing, he did not have a problem at all. My Mother is 80yrs old & she has had lots of blood work done since she is diabetic so thank you for your great work, hospitality & no bruises ;) read more

This is literally the worst lab I have ever been to. They give you the option to sit inside and wait or they say they will text you when its your turn. They texted me, i walked in and asked the first worker I saw. She said they would be right with me. Its been over 30 minutes since she said that. I have waited over 2 hours for a simple urinalysis. Ridiculous. read more

Horrible 800 number. Waited on hold for over 30 minutes only to be hung up on. Then used the call back feature the next time. Once I finally got someone on the phone, they were completely unprofessional and there is no way to hold them accountable for being so horrible at their job. I will never use them again. I hope a new technology or company competes with them to either improve their service or put them out of business. read more

There is way better quest locations that are worth the drive. I waited an hour and a half just to get some simple bloodwork done. In total it took less than 5 minutes for them to do it. I asked if the phlebotomists knew what test my doctor had ordered, usually they are able to tell me the gist of what it is. Nope not Jennifer, she was rather rude and told me "I don't know whatever your doctor ordered" she spoke down to me the whole time after that, pointing to my vial "look it's your name" yeah I know what my name is. I've never had this happen at any other quest location. I don't know if Jennifer isn't trained in the medical field and that's why she doesn't know what test she's doing but even if that's so there was no reason for her to be so rude. I definitely will not be visiting this location again. read more

I didn't have an appointment and was a walk-in. They were pretty full even that early in the morning. I was number 21 or so in the queue. The time estimated was a little more than projected, but then that was only an estimate. The waiting room was clean and there were sufficient chairs and two TVs. The personnel were all polite. The technician was professional, polite, very efficient read more

They do not have a phone because they don't have time to answer it. I had to drive to the Wickham location to try and find out where were my lab result. I was told that not getting result happens all the time. The person told me that it was not their problem and then shoved a piece of paper in my face. The manager kept walking around rolling her eyes at me. Apparently, once my blood leaves there office it becomes my problem to find it. This is unbelievable. My health hinges on getting my blood work to my PCP. This place lacks quality care and has the compassion of a rock. read more

My visit there was a failure by Quest staff. They could find orders for only one of six tests, even though my doctor's staff showed me that she had in fact submitted it. Consequently, my visit was frustrating and a waste of my time and money, especially since I fasted in advance for no reason. I also dislike the Quest in my neighborhood because until COVID there was no human receptionist, only a machine for automated check-in. A person is badly needed to answer questions. I hope they keep that but I doubt it since customer service is so poor overall. read more

I had to get blood work done last minute for a doctor appointment in a few days. When I looked the only available appointment for the next day was 2PM but I needed to fast and knew I couldn't go that long. I walked in this morning at 6AM, was taken back by 6:02AM, out the door by 6:20AM, and home and writing this review by 6:30AM (I live right down the street). Cheryl was my phlebotomist and she was such a joy. She accommodated me well for all my needs during the draw. Best experience I've ever had at a Quest Diagnostics!! read more

If you can make an appointment for your labs to be done elsewhere, I'd recommend it. One star overall on Consumer Affairs for 87 reviews submitted in the last year. Most were complaints regarding billing and records nightmares. Staff is grossly under-educated regarding insurances - down to not knowing what an "advantage plan" is or whether (after showing them my Medicare card), you are on Medicaid or Medicare. They were insulting, ignorant, and very unprofessional. In the end, because they did not know whether my insurance would pay for a routine blood test nor did they care to find out--I just left. "We don't DO that", was the explanation I received. This is because they don't have any office personnel and check-in is done by a computer. Most labs would have been familiar with at least the major advantage plans in the area and if routine blood tests are covered (they are). I left after saying a few choice words to the idiot who supposedly had passed phlebotomist certification. After reading the reviews on Consumer Affairs and many others, I'm glad I didn't. Can't tell you how irritated I was for THE REST OF THE DAY because their ineptitude!!! read more

I have been going to Quest diagnostics for the last 5 years, Every 6 months for my thyroid, never ever had a problems with anyone taking my blood and using a butterfly needle UNTIL this last time, first she told me nope don't have any, then told me oh look I found the last one because I told her I am leaving if she didn't have one. I can tell if they use a butterfly or not, she did not, she gabbed the needle in then asked what am I going to do WHEN they stop carrying the butterfly needle, I said I won't be coming here anymore! Then she said I mean what are you going to do when they don't make anymore! I said then I won't have my blood taking anymore! She was NOT very nice, she was foreign dark skin women, never ever again will I go to that place, so much for my convenience! I'm so sick of people in the service industry acting like their doing me a favor, you are NOT I can go anywhere with my insurance, sorry you loose Quest, we will Never go to you location ever again. YES, one bad incident is all it takes for me these days. read more