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    Quest Diagnostics

    2.8 (23 reviews)
    Closed 7:30 am - 5:00 pm

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    5 years ago

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    7 years ago

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    12 years ago

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    Any Lab Test Now - Our New Store in Kennesaw!

    Any Lab Test Now

    (19 reviews)

    [EDITED] What I…read moreliked: + Georgia franchise CEO responded via email the very day after my first public review and he called me to get more information. We had a productive conversation where we both learned from each other. I came away with a real sense that he was sincerely interested in addressing the areas of concern I had originally shared. He listened, was polite at every turn, and on one item I pointed out, he followed up within an hour with a sample showing he was already on his way to fixing the issue. I had to edit this review and rating based on the authenticity of his outreach to hear me out fully. + Signage in the branch was on brand, professional, and positively represented a facility of that type. + Convenient, close parking right by the front door. + Flexibility of panels to request with some popular combinations packaged for savings. + Easier to get an appointment the same day than my own doctor's office. What I hope they will be able to change: - They require payment upfront in person before any specimen is collected. It is uncommon in the health/medical field to collect payment in full before the service is performed. In this case, I fully expected the specimens to be collected before being asked to pay. That wasn't the experience. I hope they can reconsider this requirement as it set my visit onto a wrong course in terms of my expectations. Perhaps they could at least consider allowing past patients the option of paying following the specimen collection. I mean, if it's a trust issue, that might make a nice difference. Or, consider how some gas stations and hotels will run a card to place a temporary hold on an amount until the final invoice is settled. - Get their corporate IT group to tweak/tighten their web site for making appointments. I gave the CEO some specifics and understand these are changes that can only be made from the head office, not by a franchisee. - Employee training/coaching with additional tools that can give them confidence to initiate effective problem-solving with customers on site. In my case, what I thought was a fairly basic question upended the experience. With proper instruction, I do think that team members capable of doing so many technically complicated procedures should be able to handle a range of customer interactions with success.

    If you have an appointment, does not matter. This location only has one person working the front…read moredesk and doing the blood draws.

    WellStar Kennestone Women's Imaging Center - The parking deck, floor 6

    WellStar Kennestone Women's Imaging Center

    (3 reviews)

    Very pleasant atmosphere once you find your way to this office. The two receptionist upfront were…read morefriendly and professional. Once they found my orders and I checked in, I was taken to the imaging room, and I was handed a very nice robe with the logo on. This was not just some worn-out hospital gown. This was nice, like a five star hotel robe. Carol the imaging nurse stepped out while I undressed my top. What's the big deal, she was going to see everything anyway. After that we verified that it was really me and that my bussoms were the ones going to be squashed into that machine. So she did a great job, and didn't hurt me too much. So of course I have to check back with my doctor for results. This facility was clean and classy, with great wheelchair accessible restrooms and pleasant staff. I chose this place because I had my previous mammogram done here. However, the parking was a nightmare, maybe because of the time of the day. I parked on the top floor 6. Yes the parking garage and levels were well marked but still! I know it's part of the Kennestone Hospital so why am I complaining. Coming back next time here again.

    What a blessing these people are! I think they were hand picked to be in this area where there can…read morebe such worry and anxiety for patients. Everyone was so warm and friendly- the receptionist, the young lady who brings you to the back, the mammography technologist, the sonographer, the radiologist, and the navigator! Everyone was so thoughtful! So grateful!

    Quest Diagnostics - laboratorytesting - Updated May 2026

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