If the staff would have greeted me upon arrival sometime within 5 minutes of arriving this may have been a few notches better, however, I waited around 10 minutes before even seeing anyone who worked in the facility. And the place was empty. This may be due to low staffing because of COVID but it's unacceptable not to acknowledge a customer for that long. Nonetheless, the lady who called me into the back was very sweet. She worked efficiently and was very skilled at drawing blood. I was out of there rather quickly. read more

Quest Diagnostics - Check In Tablet - Laboratory Testing Near Me - Laredo, Texas

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Ive had the worse treatment in recent history at Laredo's Quest Lab on Calton Road. Their staff is entirely unprofessional and very unfriendly. During a recent visit I had my blood drawn for a lipid profile. It was during 1-17-2020. When one walks into their office there is no employee to greet you, only a computer. They assured me that the results were to be ready by the followIng Tuesday. I show up on Tuesday, signed into theIr computer and wait, and wait, and wait. After 20 minutes I walk out, nobody bothered to walk out of their office to offer an explanation. I have their app and no it does not show any results. I contacted their office and got more BS. Today is Thursday evening and nothing yet. The fine print go on to say that if disputes arise they will only be addressed in New Jersey. I called the Drs office and they claim that I have to have a doctors visit to see my results. In all, a horrible experience. For good service I recommend the City of Laredo Health. They have reasonable fees and have always professional and friendly. Fito Santos Jrs read more

I've a recurring platelet problem so I'm a frequent visitor to my local Quest Lab. Their new electronic sign in system is a bit cumbersome and inaccurate but the place is neat and the staff spectacular. With my condition I've become a connoisseur of phlebotomists and those at Quest are top notch and merciful. read more