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    Quest Diagnostics Incorporated

    1.5 (2 reviews)

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    10 years ago

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    ImageCare at Fair Lawn

    ImageCare at Fair Lawn

    (4 reviews)

    Incompetent Service and Unethical Billing Practices…read more I had an awful experience at ImageCare. They didn't follow the doctor's prescription correctly and missed half of the MRI order for my face and neck, only performing the orbits scan. After realizing their mistake, they contacted me to apologize and assured me that they would correct it at their cost. However, they went ahead and charged me twice instead. To make matters worse, they didn't ensure prior authorization with my insurance before the MRI, causing the insurance to deny coverage. Their negligence and lack of communication have cost me significant time, money, and stress. I'm now fighting with both the clinic and insurance for what should have been a straightforward procedure. This place is only interested in squeezing money out of patients, regardless of health or wellbeing. Save yourself the trouble and go elsewhere. Now they blocked me from adding anymore reviews at google. Definitely, I'll file a complaint through state medical board and every other agency that deals with this issue

    I took a star off because it kept giving me an error when I tried to set up an online appointment,…read morebut it didn't tell me why it wouldn't go through. I was running errands and decided to just stop in and make an appointment. Everyone I interacted with was super friendly and helpful! They explained that my type of imaging needed to be cleared by insurance and they had a specific wait time for that - which is probably why the website wouldn't let me make a next day appointment. When I came in for my appointment, I only had to wait about 10 minutes before I was brought into the main MRI room. I came in for an ankle MRI, but I have other medical issues that warrant bi-annual brain MRIs. I'm used to a metal detector in front of the door and having to change completely. It was weird for me to have them take my word that I didn't have any metal on me so I didn't have to change and my purse was just casually put on a nearby counter top. So I wish they explained that more to me in the moment. The techs were super friendly and the process was over quickly. I highly recommend this location!

    Summit Health - I was charged $166 for a knee brace that broke within one week. At the time of service, I was told it would be covered by insurance and was

    Summit Health

    (3 reviews)

    So my knees have been bothering me for about 6 years now (sucks getting old) and so I decided to…read morecome and see whether I had a real problem, but I needed to be worried about or whether it was just aging and nothing I could do about it. I came to see Dr. Cappadonna based on the great recommendations I got and his exceptional professional history. Particularly that he is a sports orthopedist and surgeon so he would be good with minimal invasive treatment if any, and have a focus on getting back to optimum mobility. I found out that I do have arthritis bone on bone, and he was very against doing even shots at this point and suggested I do physical therapy. Oh my goodness was he right! After only about three weeks of physical therapy, I feel like a brand new person. My knee, which was killing me all the time is that virtually no pain. I'm moving around better than ever and I feel great. I went for my follow up today and he told me to keep up the work at the gym which I do anyway, I could stop physical therapy, take the anti-inflammatory really only when I need it (which is rarely), and if it continues to get worse and maybe five or six years, will consider whether I need something invasive, but until then the worst, he is going to consider his shots. Long story short, he is very conservative very smart and very effective. He also happens to be an incredibly nice guy who spends as much time with you as needed. And bonus? This practice is unbelievably great at getting you in and out not only at your scheduled appointment time, but even early if you should get there early. Because I had such a great experience. Here I went to go see another doctor in their practice for my wrist, and I receive the same level of care and professionalism. A really phenomenal practice group.

    Doctors are O.K. but their billing practices are shady. I went in for a basic service and they…read morebilled my insurance company for something way more expensive including things they did not do. Insurance refuses to pay it, of course. Think twice before seeing a provider associated with this organization. There is a reason all their location on Yelp have bad review.

    Quest Diagnostics Incorporated - diagnosticservices - Updated May 2026

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