It is the same old thing and nothing changes. I lost my temper when after 18 months of the same thing for my STANDING bloodwork to be done (every other month and two doctors get a copy) they again tell me that they didn't have any standing order no request to send to both doctors. Visit in November was the same thing. Visit before that and the one before that, etc.
That failure on THEIR part requires that I take time (mine, doctors and office staff) to bi-monthly contact MDs ofc, who has to call me back. Which they do. In the last case, I was in the office and WATCHED the doctor REPEAT the same action and show me. Both doctors tell me they are still not both getting blood results.
So Nov. 2019, after yet another "miscommunication 'they didn't send it'" incident and confirming with the MDs they had, I made yet another worthless trip the ofc, told them IN PERSON what the ongoing problem is, because they or Quest do not pick up their phone. Individual gives me a number to call which led to the black hole and Supv. card who never called me back (name escapes me).
I have been going there at least 4 years and one would think they would get it right. The severe bruising from all but one tech is so bad that my doctors mandate they only do a blood draw using a butterfly. In the summer, one tech refused until I told her I'd get my doctor and insurance on the line.
Yet, again today after all my efforts in November and at least 4 trips I didn't need to make and 8 phone calls, it was the same thing today, 1/10/2020, no standing order and I'm asked which doctor gets a copy. I also had a hard copy from another doctor for other blood work.
They refused to draw the blood (because after more than at least a dozen blood draws and at least two dozen extra calls to doctors to get scripts Quest claimed they didn't have, I lost my temper). They refused to draw the blood because I got angry. Think about that. Every visit for the last 4 years, not one doctor got the other team member results. A standing order (6 month expiration) is "not on file" yet I witness it being sent. Reviews of Quest show this to be a chronic problem.
Now, instead of taking any responsibility, yet again another visit where I and my doctors have to play tag with Quest and they refuse to draw my blood when I finally get fed up after at least two years of this. I even said, three times, just do this lab work then and I will "return to the doctor AGAIN." They were screaming and yelling just like other reviews have complained about. They have lots of reviews alleging they didn't receive orders and people have to make return trips. They have lots of complaints online about no knowing answering phones. My situation is not new or solitary.
At no time, historically or today, do they take any ownership for this ongoing problem WITH QUEST (years now) but blame the MDs or the clients. They refuse to make any attempt to resolve it from happening again and transfer all responsibility to the patient. If the problem is chronic and ongoing with different clients, QUEST needs to point the finger at themselves and see why their software doesn't sync and human resources need to step up and check some attitudes.
As someone mentioned in another review, they definitely have closed early on several instances when I was by and I watched them refuse to take someone several times who came at or after 1:30 and they close at 2pm. Not just this Quest, but another Quest office that closed. No surprise.
Yes, it is legitimate to get angry with a company that continues to repeat mistakes that cost valuable time, with no respect for others' time, including the doctors. Dealing with frustrated patients by yelling at them and screaming to "get out" is immature, unprofessional and shows a lack of coping skills. Step up and say "let me see why this keeps happening." read more
