For the Hamburg Quest, on Commerce Place: Horrible! If you are going in for a simple blood test-- like your annual physical, when your PCP sends a "scrip" or blood work order for a basic metabolic panel-- you should have no problems. If your blood work requires any additional thinking to get the job done, you're screwed! The "Phlebotomist Lab Technicians" that work at this particular location- (Hamburg Quest: 3674 Commerce Place, Hamburg, NY. 14075.) -are: unprofessional, dirty looking, ignorant to lab work instructions on the blood work request from the doctor, they're very unfriendly and not willing to work out problems. I was also told there is no "manager" or "boss" at that location, that I could talk to, or file a complaint with. All 3 times I went to that Quest, in 1 week-- there were the same technicians there-- an older lady, and a few younger women. The place did not look organized. It seemed they were rushing through each customer...(There is one technician that is female, in her 40's, she sticks out because all the other technicians are way younger, she looks like she smokes 100 cigarettes a day...this particular technician was extremely rude, her ignorance in Phlebotomy and NYS Health Codes-- as they apply to the Doctors blood work requests, or orders, the "scrip"-- her ignorance-- caused me to have to fast and go in 3 separate times- in 1 week, and my issues & blood work still never got resolved. She gave me incorrect medical advice, she didn't truly understand the NYS Health Codes as they apply to the professional instructions that is printed on the lab order. **This Quest NEEDS friendly, professional- Phlebotomist Lab Technicians that are truly knowledgeable in blood work request- instructions- written from the doctor- as they apply to NYS Health Codes & Guidelines, as well as how it applies to your health care plan, or health insurance. In conclusion: DO NOT GO TO THIS QUEST FOR ANY BLOOD WORK ORDERS. To be safe, if you need blood work, and you live in the Western NY area, there are many other QUESTS you can go to, and get the care you deserve. Other Locations: 1.) Quest Diagnostics: 4154 Mckinley Pkwy. Buffalo, NY. 2.) Quest Diagnostics: 6970 Erie Rd. Lower Level. Derby, NY. **3.) Quest Diagnostics: 3041 Orchard Park Rd. Orchard Park, NY.** **I ended up going to this Quest, and they were GREAT! No issues. They knew what they were doing. They worked with me and processed my blood work correctly, with none of the issues the other Quest in Hamburg got so hung up on. They actually looked like there office had order, no one was getting rushed, the staff looked professional and clean. More Locations: 4.) Quest Diagnostics: 3050 Orchard Park Rd. Orchard Park, NY. 5.) Quest Diagnostics: 3615 Seneca St. Buffalo, NY. 6.) Quest Diagnostics: 1106 Union Rd. West Seneca, NY. 7.) Quest Diagnostics: 191 North St. Buffalo, NY. [https://m.yellowpages.com/hamburg-ny/quest-diagnostics] read more