Extremely unprofessional. "Ghetto" like demeanor by some of the staff- arrogant & rude. One patient became upset - somewhat abusive. She was yelling that other " patients" were going ahead of her scheduled appointment. She was standing up as patients were called - & loudly complain. Suddenly - one staff member calls out my name & appointment time to tell her - I'm the only patient after her. A HIPPA violation. Why would an iriate patient have any right to know my name & time of appointment ?? Then when the lab tech came time to " draw my blood". I informed her - I only have 1 deep vein in my right antecubital - & pointed exactly where she could have easy access. So she obtained blood instead from my left arm. Suddenly - after a few vials - she frowned & stated my blood stopped flowing. So she had to then - go to my Right arm to complete all my blood tests. The blood flowed freely just as I advised her before she began. In her defense - she stuck only Once in both my arms I wouldn't advise this Quest read more