Tracy is amazing! Getting blood drawn was pain free and required just 1stick. No bruising and I was seen in 5 minutes!

Quick, painless blood draw. Elizabeth was fantastic. Very professional. Office was clean although the waiting room was nothing to get excited about. read more

WORSE EVER! never had I have to wait almost 3 hours for my 15month baby to get her blood work done. Never coming back here again. read more

Asian receptionist lady was brutal. I was only late 12 min for my appt & she said bc of that I'm now treated as a walk in with no appt. Didn't even allow me to explain that traffic sucked, but I guess that's how it is. She could've atleast said it nicely. read more

I waited 26 years to get my blood work done since the thought of having blood drawn has always been my biggest phobia. Abdul was the most kind, gentle, and understanding individual and made the experience the best it could have been. I'm sure they get scared people all the time, but it really made such a difference that he understood my fear and was so patient with me. I cried the entire time, but he distracted me and talked me through the whole thing. He is also very fast and got the needle in on the first try! If I ever have the courage to get more blood work done, I hope I can request him! read more

I made an appointment for 12pm, checked in at the kiosk, and was shortly called in. Fiona checked me in, scanned my insurance card, and drew my blood. I am very fearful of needles and blood tests and she immediately sensed that. She distracted me and I literally did not feel her insert the needle, she is really good at her job, very kind and did a great job. I had 8 tubes of blood taken, and the process was quick and painless. Thanks Fiona read more

I had an appointment today and absolutely hate having blood drawn. I did a little research and noticed this location had better reviews. Many of the great reviews mentioned a phlebotomist by the name of Fiona, so I requested for her to draw my blood. She did a great job! Very gentle and quick. Huge props to Donna who was great as well I suggest you make an appointment and enter all your info on line so you won't have to spend too much time in the waiting room. I was in and out of there in less than 15 minutes. Stay safe everyone! read more

I would recommend this particular Quest location highly. Can't say that I would recommend most Quest Diagnostics so highly. Most Quests that have been reviewed on Yelp get terrible reviews. And they are kind of scary. This was my daughter's 2nd time having blood drawn--and her first was quite traumatic. So I was really intent on her getting a positive experience this time around. Reading all the reviews of Quests around in me in Oakland, San Leandro, Alameda were so negative and based on Quests that I have been to, I was ready to call her doctor and request a different Lab. Luckily I found a 4 star review for Quest on Liberty in Fremont. Yes 30 minutes away. But all the reviews were so positive. So we drove all that way. And were so pleased. Check in was super easy via a link sent to my phone; the receptionist was pleasant; the waiting area was pleasant, not crowded and chairs spaced well apart. The phlebotomist was excellent. My daughter said it was virtually painless and was surprised when it was over. Was it worth it to drive 30 minutes each way? Absolutely. read more

Appointment booked online. 9:10 in, 9:20 out. No waiting at all. Highly recommend this place! The staff is very professional too.

If you don't have an appointment, be prepared to wait for more than an hour. This place is not really good for walk ins. Staff are friendly but wondering if there's more people doing paperwork than the lab work. read more

This place is so organized they take you in quick best people I come from Hayward all the way here bc I love how fast an warm the phlebotomist are read more

This is my "go to" lab, even though it is one of Quest's tiniest locations. Staff is friendly and competent. They keep appointments on time and I trust them. I had many tests that had to be done. The phlebotomist checked and double checked that she had pulled the correct vials and was submitting my samples correctly. Her blood draws were close to painless and I left without a huge bruise. She also gave clear and concise directions on another test that I have to do at home. One of my tests could not be performed at this location. I am giving 4 stars because I had to go all the way to Berkeley and then the Berkeley site could not run the test because no one bothered to tell me I needed to fast. In the future, Quest needs to provide the front desk with instructions to be provided to patients. Highway 880 is not a picnic and gasoline is not cheap. I should not have had to waste a day driving to be told, "oops! We forgot to tell you..." read more

The phlebotomists don't know what they are doing!! I warned them that my 2 year old was strong and once she started to twist her arm, they didn't remove the needle, they continued to poke it in deeper. After finally deciding to remove the needle, they had the audacity to try and poke my daughter (who was screaming bloody murder) again. When I refused, they just handed me my daughter's paperwork and told me to come back. Ummm are you kidding me!? I would not recommend this business to ANYONE nor will I ever step foot in there again. My daughter is now traumatized and has a horrible mark on her arm. (This was not her first time getting blood drawn either) If I could give 0 stars, I would. read more

Quest Diagnostics - Laboratory Testing Near Me - Fremont, California

I have been waiting over one hour as a drop in patient. The office takes all appointments before any drop in. I understand that philosophy but the problem is they really aren't staffed to take the drop ins, resulting in a lot of frustrated patients who give up. I've never visited a lab that took so long in between calling patients. This is a big yuck. They should just say it is by appointment only. read more

I was tight on schedule as I decided the night before to come here. On a Saturday morning at 7:15am there was a good 20 people already waiting in the waiting room. You simply check in on the machine right as you enter. I had no appointment as you can tell. Checked in at 7:15. Waited until 7:30 for the front desk to call my name to get my information. Waited again until 8am for them to call me in for my blood work. It's hard to say how long it will usually take for anyone because everyone's blood requirements are different. This was by far the most blood they took from me and I also had to give my urine sample. By the time I left, it was 8:20am. I'm stoked that it only took a very little over an hour for everything to be done. I left feeling so relieved! Thank you to all the staff here at Fremont. Continue doing what you do best! read more

Completely unorganized and walk in is a joke. The website said 5 mins wait for walk-in. I thought that seem good and so drove to this place instead of making an apptmt. I checked in and did paperwork and have been waiting for an hour. The person at the reception is rude, unorganized and is talking to multiple people at once. I asked them how long it would be for me and she says - no idea because they won't take me if there is any patient with apptmt. So I don't understand why even accept walk in and why the website is grossly wrong in estimate. I told her about website and she says it's only for check in process but the actual work could take hours because if you don't have apptmt you are always at the end of the queue (as long as one patient with apptmt comes even if it's an hour after you). No other place works like and this is a joke. The customer service at desk didn't even apologize or was considerate about my situation. I am going to wait for another 30 mins or so and then probably head home. The website should really fix their waiting estimate. It's completely bogus and waste of time for every patient. read more

I had an appointment and checked in and sat down. Unfortunately, front desk did not get my check in (full disclosure, it may have been my error too but I do recall seeing that I had checked in). I waited 20 min and then went to see status. They asked me to check in again but by now the system was not regiatering my appointment code. So I waited while the person at the desk talked with the person in front of me. There was a lot of repetition in their conversation and also some personal talk which was frustrating for me. Finally, when it was my turn, I was told to check in but as a walk in. Unfortunately, I had to be somewhere and could not go through all these steps so I left. I later made an appointment for the next day and come a few hours earlier hoping they could accommodate based on my previous experience. The same individual was there. I explained my situation and they spoke in a rather loud voice saying all the people in the room had been patiently waiting and she could not squeeze me in. Unfortunately, that was the tipping point for me. I asked about my time and how I had patiently waited. They ultimately pointed to the entire room and told me to ask them if it was on I was going to step out of line. Wow. That is horrible customer service. read more

Made an appointment online yesterday afternoon for 8:50 AM today. Receptionist and phlebotomist were quick, friendly,and efficient. After they signed me in and took care of my paperwork, I immediately went to one of the rooms to get my blood drawn and then gave them my urine sample. They told me they just opened so not many people know they're here. So much easier than going to either of the 2 other Quest offices in Fremont. I was in and out of here in 20 minutes! read more

Wow. Out of all the Quest Diagnosis that I have been to, this is the worst one. They tried to do it like the Kaiser Permanente lab system where you register at a computer kiosk and gives you a number. That number means nothing here when there isn't a tv screen to at least show you how many are ahead of or how many people have scheduled appointments. For all you know it's random, and with the receptionist constantly calling the people who come in & registers after you. It is such a waste of time. The receptionist doesn't even want your paperwork until way later. You have to wait over 30 minutes for them to call you to get paperwork or doctor's order. And then wait for God knows how long before they call you to get your blood work. While waiting, a patient got called for her blood to be drawn, they asked did you fast? She did not & she didn't know. She wasted over 2 hour just to know that her blood can't be drawn. Really? Shouldn't that be the first question as soon as they see your paperwork work? I felt sorry for that patient. They claimed it is a new system in place. I can foresee that there will be quite a number of bad experiences & reviews. Back to my experience after an hour wait, the staff that draws your blood is kind & efficient. Tip is schedule an appointment first be prepare to wait for at least 30 minutes or suffer as a walkin for an hour plus plus plus. read more

I decided to try out this site this year since it was rated higher than the Civic Center one I had tried out last year. I'm so glad I came to this Liberty site. I first looked out for the check in kiosk as I had read about it in others' reviews. I was nicely told to check in via that as soon as I walked through the door. I liked how it was quieter here. The nurse I had who drew my blood was friendly with a smile. She told me how the staff when they're not with patients prank each other and act silly. That made me laugh and I liked the family camaraderie. My blood draw was fast. What a great experience. read more

Nora was my phlebotomist and she was very friendly and quick! Came in for a bunch of titers and she filled the tubes no problem! Very knowledgeable and friendly staff! I would recommend this quest location and Nora! read more

I visited this location this morning and was pleasantly surprised just how nice the entire experience was. I did show up at about 7:20 a.m., so the place was just about empty. I didn't have an appointment. The lady at the front desk was quick, efficient, and friendly. I only waited for a few moments before Giurdeep (sp) called me to the back room. She was very friendly, happy, and competent. She drew blood without any discomfort, asked if I was doing OK, and thanked me in the end. The location is very new, clean, and professional. I highly recommend it. read more

My wife Dina and myself had a wonderful experience - Painless (Let me elaborate when i say Painless I do not mean less of Pain - Absolutely No Pain felt - Not even felt the prick of the syringe - All this without even numbing the body) Bravo Garret the Phlebotomist !! Calling you are a Super Star is an understatement ! Hospitals the world over need more of such Garrets! read more

Clean, fast check in via computer and with a appointment it is a breeze. I barely felt the needle.

I made an appointment for last Friday at 6.15AM. There were a few people in the waiting room. The receptionist was very efficient. Garrett was pretty cool. The whole process only took 15 min. I will definitely come back. read more

I called your #(510) 795-7528. No one picks the phone. Leaving a msg to call me back is not helpful as I can not pickup phone (office restriction). Is there a specific time when someone of your staff at "Liberty St." location is permitted to pick up calls, please. Reply on my email address: kriyababa@gmail.com Thanks. C. Saksena ========= read more

Juliana was fantastic and took care of my health screening in about 20 minutes. She got me in and out in less than an half-an-hour and was very personable and she found my vein on the first try. read more

In amd out in 7.5 minutes, the way it should be at the Castro Valley location. I was late also. GREAT office imo!

I have been to all three quest diagnostics in Fremont, and this one is the best. Its organized, the staff are nice, and the waits are short. At the other quest's there is always a long wait even if you made an appointment. At this one, they take you as soon as you check in. The plebotomist was super nice and professional, and she got straight to the point. Also, this one is open on Saturday's, which is really convenient. All around I had a good experience here and whenever I need blood drawn again, I am definitely coming to this location. read more

You sign in on computer. Wait. Then turn in paperwork. Wait. Go to room and they type in your info. Wait. Keep waiting. Then they take blood. Then go. They are fast and neat and cleN but minimum human interaction. People are all looking at screens. The way of the future. read more

I visited here twice about 1-2 years ago. I was taken in and done within minutes. One time was by appointment and the other was a walk in. Not so crowded compared to the Mowry location. read more

Worst quest ever, super slow, lack of staff, if you have no appointment, expect to wait hoursssssss, would never come to this one again

The technician I think named Karissa, checked my papers and didn't even do the first set of blood check even though she precisely asked if I had fasted for the test. I had to wait an hour to be told that my blood should have been taken right away because I had to give three sets of blood in one hour increments. Unbelievable! read more

I cannot believe I have been waiting for 1.5hr already and not called. Their excuse is not having appt. But, I have never had such a long wait in the past and other quest lab manages walk in patients while taking appt. in timely manner. They have 4 phlebotomists and cannot even manage to do so. The excuse was one patient had a hard draw...but it should not push out that far. read more

All staffs are non professional, slow, and not courteous. They are standing in the back counter and talking among themselves not attending the patients in the waiting room. Never easy to make appointments and don't have time that I want. read more

The receptionist sucks. She is horrible at managing the waitlist. People arriving got their blood drawn while people waiting for over an hour had to keep waiting. She also spent half the time talking on her phone and being everything but collect paperwork from patients. read more

Visited this location last week. The staff is friendly and informative. I made an appointment and didn't have to wait long. The waiting room isn't stuffy and overcrowded like other locations. read more

The Mowry location is a nightmare. This is my favorite location in Fremont to get my blood work done. I've been to this location twice and my experience has been amaze-balls. Coming in at 6AM as a walk-in on a weekday is perfect because it's never crowded. The service is quick and friendly. The phlebotomists always explain the procedures and try to make you feel as comfortable as possible. Aside from that, I never bruised up after getting pricked with the needle which I normally would all the time. 5 out of 5! read more

I have been visiting quest lab in fremont since 2011 and was thinking this is the best and most reasonable place to go since all pra titioers give quest labslips. This place is always crowded, staff keeps changing and waiting time always spent atleast one hour except a few occassions. Billing is not very clear. I never checked what they charge when it was covered by insurance until now. Being a new in this country i am learning insurance things as i am using it. Recently i did one Vitamin D3 test which sounded regular to me and wasn't aware about insurance things just came to know its not covered. Now comes Quest lab and billing dept in the picture. First of all they charged me double the amount than other labs. (Came to know when I started checking with other labs even more organised PAMF) when i told other labs its not covered by my insurance want to know rough estimate. Other labs quoted much lesser and not only that they offered me a discount when you pay in certain time limit. Finding all this info i called Quest thinking they will help me out or will offer me something reasonable because insurance did not cover and they are charging so high but all i could see was they were very rigid not only that they think their services are great than others which i dont think so. I realised it was a mistake going to quest and never even thought how much more money we gave away to this lab interms of copay. They have no policies nor the quality that they claim. Once my husband had pain in his arm for more than a few weeks after a blood draw still we continued and kept on saying so that next person is careful. They keep changing their systems and when you go there staff talks to you as if you are dumb since you do things according to their earlier system. I will go to other labs now who i was thinking bec they are less crowded not good. It doesnt matter as long as they are reasonable and good. Even PAMF is more reasonable than quest. And billing department is better. This one experience changed everything for me and if you are concerned about your hard earned money find a reasonable place. I don't think other labs will not give you accurate results and quality which Quest claims. I wonder why most Practitioners give only this lab's slip when there are many in the area. They test their blood samples in Sacramanto 3.5 hrs away by freeway from this location. So samples go very far and results are after 4-5 days. I think better to call and check at Quest and other labs about rates even when insurance covers you because of ratio of copay one pays at Quest is very high. Thanks read more

Wow! Quick wait time. I was there only 30 minutes as a walk in without an appointment. Highly recommended over the civic center location. No crowd. Nice staff and nurses. read more