Waiting area with check in kiosks. I made an appointment…read moreonline and checked in from my car. I received a text message letting me know I could come in the waiting area. My wait time was about 5 minutes. The technician was gentle and pain free. They are always pleasant. The bathroom could have used some sprucing up and there were urine samples from others left in there that needed to be collected. Otherwise it was fine.

horrible horrible! experience! 3 workers decided to come into work and do absolutely nothing the…read morefirst 35 minutes of work while 5 people sat in the waiting room with other things to do on a Saturday LIKE WORK! They sat back there laughing and giggly descri how they hates to work with certain supervisors one lady started to knock on the glass they said let them knock and walked further back into the office ! I was signed in at 7:59 I was called back at 8:42! they sat talking instead of helping patients! very ridiculous! one worker argued with me and things began to escalate and another worker came in and did the testing! things need to be talked about and discuss very unprofessional! hire ppl that wanna work not discuss drama!!! DISGUSTED

Upon arriving with an appointment and having a quick and easy check in at the kiosk, I was gathered…read more20 minutes after my appointment time, and hadn't seen any associate prior to that time. There was no one to assist another patient that had a question, and I had to be somewhere after only having the appointment to drop off a specimen (told should take only 5 minutes). They are not efficient, and at my last blood draw appointment, they took the wrong test on the wrong day (even though the Dr left a note). Just allot more than a fair amount of time for your visit, and make sure you know the names of the tests before they draw (you need to ask your Dr for this before).

EXCELLENT service! I love how you can schedule an appointment online and electronically sign in…read moreonce you arrive. Employee "Nicky" at the Alton Illinois location is very kind, patient and answers my questions thoroughly.

What an awesome facility! I am a big fan of total access because they provide true quality care and…read moreusually know more than most emergency rooms or doctors. This facility was so clean. I was greeted by the front desk staff with a smile and compassion. You could totally see that they loved where the work. I broke/dislocated my toe the previous day and by the time work was over I knew it was time to get it looked at and of course my GP is impossible to get into. The tech was very prompt and had an awesome attitude! He was easy to talk to and very nice/personable! He was one of the two techs I saw while there, his name is Rogan, I can't remember the other name but they were dynamite! The PA was absolutely amazing. He explained everything and was so nice and helpful! He gave me great specific instructions and great referrals. He didn't make me feel like I was making a big deal out of nothing like some places do. The doctor who stopped in was also SO professional and nice! I highly recommend this facility if not for the staff alone, but the extremely clean and well stocked facility. Can't go wrong with this location!

Apparently they don't care to have patients walk in. Even more then an hour before closing. Their…read morewebsite says "walk in anytime" not "walk in when it's convenient for TAUC". It's pretty safe that they'll never have my business again. And I've been seen there several times at other locations over the last several years. They simply don't care if your child or yourself are sick when it may be an inconvenience for them to get off work right at 8pm.

Very quick and efficient office. They are friendly and get you in and out quickly. If you need lab…read morework, come here

This has been my go to lab for years. Their staff do an excellent job and I'm in and out quickly…read more Seldom making an appointment before I go. Today I made an appt, then ran late, but I was still there by 4:10. Was told they were a) packing to move and b) had appts that filled the rest of the afternoon. They apologized and pointed me across the parking lot to the new Mercy Bldg, telling me that was where they were moving to and staff was already there and seeing patients till 5. I got there before 4:30 and was told that they were already closed. I checked the Quest website and it said that location was open till 5. Very disappointed in Quest today. I recognize that I was late to my appt, but was pleased to be directed to a location that could see me. Then the employees at that location told me they wouldn't see me they were closed when their posted hours gave me another 30 min

I haven't used them yet, but I'm already pissed off. On their website, they claim their hours are…read moreuntil 5:30, but walk-in x-rays are until 5:00. I waked in at 4:45 and was told I couldn't get my x-rays because they stopped at 4:30. Well if you stop at 4:30 then tell us that. Don't tell me your hours are until 5:00 if they're only until 4:30. How hard is that? Truth in advertising people. Come on. Ridiculous. I made a wasted trip based on false information.

My experience here couldn't have been better. Just as their ads claim: North County Metro Imaging…read morehas affordable, state-of-the-art imaging. The facility is very clean and orderly. I was warmly greeted and checked in by Teresa. I came for 3 tests and was seen promptly. My technicians, Ellen, Debbie and Melissa, were professional, courteous and able to answer any questions I asked. I even got ALL of my test results before I left. I highly recommend North County Metro Imaging.