I arrived at 2:30pm for my 2:50pm appt. Someone was there before me waiting for their 3:10pm appt. But they let them go ahead of me. Why? Because they arrived before me? My appt was before their appt time. But whatever, perhaps they were treating them as a walk-in then I guess. read more

Quest Diagnostics - Laboratory Testing Near Me - Daytona Beach, Florida

Staff are unpleasant. Facility is pathetic. No one looked happy to be there or happy to serve a patient. Go anywhere but here.

Scheduling was easy, as was checkin at the office upon arrival. The wait after checkin was about 15 minutes. The staff technician that collected my samples was very professional and gave me an easy stick. Very nice visit! read more

Customer service, employee training, cleanliness of facility. The person that served me obviously didn't know how to do the task so told me that I didn't have the right documentation which turned out to be untrue. read more

Horrible company with terrible billing practices. They do not verify insurance benefits and do not communicate. If you call to try to settle an invoice, they are just nasty people. Not recommended. read more

Medical provider moved from Massachusetts to Florida. Frank saw patient on 08/23/2023 at Port Orange Fl clinic. Order for lab work was given to patient to use at Quest Diagnostics in Florida. Order was taken to Quest on 09/07/2023. It appears that the incorrect NPI was used for billing purposes. This is the first time that such a large amount ($547.26) has been billed to patient by Quest. Patient resides in Florida. Doctor was in Florida. Quest Diagnostics center that the patient visited is in Florida. As of 01/29/2024, Blue Cross Blue Shield reports that Frank's NPI is still listed as Massachusetts. Quest bill is still $547.26. Apparently, Frank has an NPI in Massachusetts and in Florida. read more

Had to give them a one star rating in order to post a review. Deserve zero stars. Terrible customer service. Do not go to this location. Rude personnel and treat one like they are the only labs in town. Took my business somewhere else. You should also. read more

Talks about dysfunctional. Not enough seats, no WiFi at all and yet it tells you to register from your vehicle. Worse place ever and gone to and the other location I gone to was closed till next week for repairs. How Quest is still open for business I have no idea. read more

Thank you to talia (I hope I got that right) for being so sweet and patient with me as I have a needle phobia and blood draws really give me very high anxiety! I would go back to this location every single time!!! read more

I would give no stars if I could. I was there before opening, only to hear the only employee that bothered to show up for work, complain loudly that she was the only one and the people there before the doors opened without appointments "would be lucky to be seen at all". I have never been stabbed so repeatedly or poorly as I was when I finally got in after waiting for 2 hours. read more

They have no idea what is going on there. I had an appointment at 11:30 and showed up early, 11:05 and checked in. They said I would receive a text letting me know when Im next because there is only a certain amount of people allowed in the building at once, so I waited outside. At 11:25 I got a message confirming my appointment for the day, so I clicked the link saying I was there. I then went inside and sat down in an empty chair waiting until 1 PM, meanwhile, watching other people come in after me and go in before me. When I said something to them, they said they are busy and will get to me when they can. Long story....they said they didn't have me listen, even though I checked in multiple times and had confirmation....their response, check in again. Absolutely ridiculous read more

I've been to the Beville Road Quest three times, and each time the staff was professional, the facility was immaculate, and my appointments were kept on time. My doctor received their reports in a timely matter. My overall experiences there have been pleasant and painless and I will gladly continue to use this facility. read more

If I could give this review 0 stars, I would. They are one of the most incompetent places I've ever had to deal with! They have cancelled appointments without notice. They lose appointments. They're rude. And to top it off... THEY LOST MY BLOOD!!!! I WASN'T NOTIFIED UNTIL 15 HOURS BEFORE MY DOCTORS APPOINTMENT! I will NEVER go back to them again! read more

Had to schedule my appointment way ahead of time because of the lack of availability. So I fasted for my appointment 12 hours and drove to it. Upon arrival there is a sign on the door they are closed until NEXT FRIDAY. So now I have to move my other appointment with my primary Dr. do to their unprofessionalism. I have a toddler who I have to arrange babysitting for when I need to go to appointments so I can't just go to another location and wait. They did not NOT even bother to call patients to let them know they were closing!!!! Totally unprofessional and I will not be using this location again. read more

This was the absolute worst lab experience of my entire life. I have been waiting for two hours and ten minutes and I had an appointment. Not to even mention how absolutely robotic, uncaring, and downright rude the staff are. I would rank the customer service here at a negative star and would say that I have actually received better customer service at Walmart. Shame on you Quest. I won't be back willingly. read more

There's a lack of professionalism displayed by an employee at this location (I won't state her name this time but it begins with the letter K). I did not have a pleasant experience on 2/25/19. From the beginning this employee made snide remarks about everything including me walking toward the wrong examine room when she never said which room number, my weight, and the shoes I wore. It went on and on! After she asked me what I do for a living and about my degree her attitude changed a bit. By the end of my appointment she sort of apologized about her irritable mood because "we have been so busy." My appt was at 10:40 am. I can only imagine how much worse her attitude becomes throughout the day! I appreciate the apology but I will not return to this location for any other health screenings. Too unprofessional. (edit: I'm not located in CA. I reside in FL) read more

I have used this Quest on numerous occasions as it is close to my house both with and without an appointment. I have waited 3/4 of an hour without an appointment but that is my problem not theirs. I have never had one single problem with the business or the staff. Yes you have to use a mask whilst in their premises and yes, there are limited spaces available inside so you might have to wait outside but no you cant stand outside front door and smoke whilst waiting for your appointment. I have never been treated badly by any of the staff and always had my results within 24 hours. I shall be there again tomorrow for my second blood test within two weeks. Thank you. read more

This quest location Sucks! If you don't mind waiting for an hour or more and still not be seen by all means use this location! Otherwise don't waste your time! Your paying for a service yet your time is not appreciated! Waiting over an hour for blood work only to leave with no blood work! Two women working on a Saturday but totally inefficient! Wake up Quest laboratories on Clyde Morris in Daytona beach! Hire better help or hire more able bodied efficient staff! Never going back again! Mismanaged! read more

Don't make an appointment and show up early. The checkin system will not queue you in line with those that checked in before you. It will hold you at the bottom of the queue until your appointment time. And there is no indicator that lets you know about this system limitation. No big deal except the staff will refuse to work you in. Doesn't matter that you aren't cutting in line. Doesn't matter that nobody in the waiting room will be negatively impacted. Blood draws take 10 minutes. The staff is discourteous and as rigid as the scheduling system. read more

Horrible. Been going there 2 years. I have to go to Quest and it's closest to my house. Not once have they took me in on time. Always make an appointment. Seems to be a lot of turnover, never see the same person. Appointments are not always a priority. This place needs an overhaul read more

Never in my life have I seen such poor execution in a supposed business that tries to pride itself on service to people. Today's performance from all the employees were a black mark for Quest. Is there a manager on site to address these rude and totally obnoxious employees? People come into quest because they are trying to get employment and need this service to complete application for employment. I've been to Quest in the past and generally the service is acceptable.Clyde Morris Quest is a complete joke. The rudeness of where to sit , stand outside , patients cutting in front of appointment patients is horrendous. We don't need a wise azz directing people in such a non professional manner. I beg the manager to do something and get better people . I'm sure there are a lot of folks who would be a better representation of Quest Diagnostics. And to the employees I am addressing ,you should be ashamed of yourselves to treat people who need help in this time of crisis. I know the response will be the typical " sorry for your experience " BS. I'd rather no have any response. I hope the upper level QD get this review. Done with you QD at Clyde Morris ~~~~ pathetic performance read more