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    Quest Diagnostics

    1.6 (5 reviews)
    Closed 7:30 am - 4:30 pm

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    11 years ago

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    8 years ago

    For this to be a business, they never answer the telephone. What type of customer service is that, you cant even ask a question.

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    9 years ago

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    Labcorp

    Labcorp

    1.8(13 reviews)
    3.5 mi

    Walked in on a Friday afternoon (for a pre-employment drug screening) with the points made by other…read morereviewers in mind. Parking space was no issue. There's an electronic check-in kiosk that includes an ID scanner, and then my driver license was needed a second time, along with the appointment confirmation email. The staff member who assisted me was quite brusque in issuing directions. I was out in a matter of minutes. I felt similarly about my experience as one might when restaurant drive-thru operators skip the formalities, but one's order is correct and conveyed without delay. It's an adequate resource if you have a need and would prefer not to drive some distance to another LabCorp.

    Had an awful experience here. The worker didn't know how to look up the order that my provider sent…read moreover so I had to pull it myself. Once I gave her the order she said that she couldn't put the order in because I had a past due balance from 2024. I was very confused because I had not been to any LabCorp location since 2019. So I told her that that wasn't possible. The worker told me that she "didn't know what to tell me" but that I had to pay the past due balance before she could put my new order in. I was like whatever and paid the bill (because it was $8) and she gave me a receipt while she input the new order. I look at the receipt she handed me and saw it was for someone with my name, but in a city and state I have never lived in. So I told the worker "this isn't me, I have never lived here." And the worker responded "well it's your name." Like I am the only person with my name in the entire universe. There's a reason you're supposed to check other identifying information with patients. She then proceeded to tell me that someone "probably stole my identity" and that it's "not her problem." She then proceeded to tell me to "calm down" and "stop getting hostile" after I asked her to confirm that my payment for my visit for today was actually going to me instead of someone else like the last payment. Because I'm obviously not allowed to be upset. She then began yelling at me that she couldn't have known since it was the same name (because again there was surely no other way she could have confirmed it was for the right person because there's only one person with my name in the entire world apparently). So instead of taking accountability for her mistake and attempting to rectify the situation, or at the very least APOLOGIZING, she accused me of being hostile and yelling. Everyone, take your business ANYWHERE else.

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    Quest Diagnostics - laboratorytesting - Updated May 2026

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