We waited too long in the waiting room. My grandson got a nail in his foot and needed a tetanus…read moreshot and maybe cleaned out. We were the second patient in the waiting room but the very last one called back for treatment. I won't be returning to Good Samaritan Hospital!!!!!

I came here for help with my stint in my kidney from surgery 5 days ago and I have never, ever been…read morehelped so quickly and treated so well. I wish I would have gotten the doctors name. He was an Indian man I believe. I wish I would have came here before I went to Christ ER for my kidney stones

The care along with the clean facility makes this the best place for healthcare on the west side!read more

Employees work on commission and bill you for appointments they were not prepared for and require a…read more2nd appointment for the same thing and charge you for both.

Incompetent and disappointing experience with ER WR 6/10. Also complaint filed by my Dr. This was…read morerecognized by a call from a Tri Health VP with an apology. No one should have to go through such nonsense when you are dealing with a health emergency. Health care is not a game and that is how I was treated.

It's been several times now my daughter came to the ER they never do any scan or check further into…read morethe proper care because of her insurance this is supposed to be a hospital where you take care of people not worry about the insurance. My son came here once for severe depression had no insurance so they told him to go to UC. Over 2 hours sitting here just for blood & urine she also had cut her thumb it has a lump & swallon could not be bothered

My 3yo daughter fell and hurt her knee and could not put any weight on it for two days. Of course,…read morethese things always happen on a weekend, so I was a little worried about coming to Green Township on a Sunday (if they had all the resources or would I be required to visit two places) and how long would we have to wait. I showed up a little before noon (when they opened), left the building at 1:15pm - and could not be happier with my experience. We were fourth to check - in. We were taken back immediately after registration for vitals then given a room. We only waited a few minutes for a nurse to come in. They ordered xrays of my daughters knee (which at the main campus usually takes forever) and within minutes were escorted to get her xrays. They even had results back within 10-15 minutes. I was shocked and relieved at the same time. Luckily, the xrays showed a sprain. But more than that, the doctor was so thorough in explaining what the xray shows, what to do and if she doesn't get better, she went through what signs to look for and what period of time to wait before bringing her back -- and the best case, worst case scenario. I felt completely in the loop and well educated on how to care for my daughter after the visit. We have come to this Urgent Care three times over the last 3-4 years and have such a great experience every time. THANK YOU, Children's, for offering such amazing service to the West Side!

From the owner: Cincinnati Children's offers pediatric urgent care at six locations for patients up to age 21…read more Walk-ins are welcome, or families can reserve a spot online up to 12 hours in advance. Services include treatment for minor illnesses and injuries. Virtual urgent care is also available 24/7 via CincyKids Health Connect.

The nurse that took care of my son was very polite she went above and beyond what was expected…read more However the nurse practitioner who saw my son was extremely unprofessional. I'm highly disappointed in the service she provided mainly because my son had supposedly symptoms of covid and made my son get tested. And when I say made I mean she made him get tested she wouldn't give him a note for school unless he took the test. I do not recommend this location to anyone they will just try to tell you that your child has covid even though the symptoms aren't even symptoms that's on the list. I will find out how to make a formal complaint to Childrens about this nurse practitioner because she is wrong it is our right as a patient to refuse a test but she refused to write a note for him to go back to school unless he got tested so he was forced to take a test that he didn't want to take. And of course the test was NEGATIVE!!

If I could select a worse score I would. Had an appointment at 915 am got there at 850. Checked in…read moreand went to the lobby outside of the area that was doing the test. It is now 10am and we have not even been acknowledged. Everyone, even a late patient was taken in before us and we were early for the appointment. I would rather drive down to clifton than put up with this unprofessional situation.

Took my Mom in to verify her blood pressure and pulse Told…read moreit was a one hour wait on the phone When we got there told it was a 2 1/2 hour wait with only TWO others in waiting room. Tiny waiting room with receptionists windows closed and THREE associates sitting in back doing nothing. Terrible service. We left dusgusted!

Worst ever! I went there because I couldn't get an appointment with my doctor right away when I…read morenoticed a lump on my head above my ear. I was concerned it was cancer and thought they could set up a CT scan through western ridge but she told me to go see a dermatologist? like I could get in one anytime soon so I lost $50 and still have to see my primary doctor. A total waste Zero stars!

​ theywanted they try to give me medication I didn't want to take I came back again they told me…read morethat they are not they do not cancel they're not a psychiatrist they only give prescribed medication I drove 45 minutes to get there and they canceled when I came in one of the worst places I've ever been to this place will not help you they try to give you a bunch of medication instead of counseling you Sydney burdin depeel my suggestion is to you is to try to find a different Psychiatry to go to is this place is not going to help you