It's been several times now my daughter came to the ER they never do any scan or check further into…read morethe proper care because of her insurance this is supposed to be a hospital where you take care of people not worry about the insurance. My son came here once for severe depression had no insurance so they told him to go to UC. Over 2 hours sitting here just for blood & urine she also had cut her thumb it has a lump & swallon could not be bothered

Horrible staff. Was told by my primary care doctor to go to emergency since I had a fever of 103…read moreand other symptoms. The nurses are rude as hell. Was literally told after explaining why I was here today "yea you shouldn't be in emergency. I don't know why your care doctor told you to come here because of a little fever. That makes no sense" by nurse Karen. Then another nurse (not sure her name) literally told me "so you just want a free Covid test?" I have insurance and think that's a very inappropriate comment to make. Very unprofessional.

Had to visit this center today. Look, I know that nobody wants to talk about having a colonoscopy,…read morebut most people get these after a certain age. Everybody there was very professional, friendly and answered any and every question. I like the way they warm their blankets for you while you are waiting for the procedure. Was a little worried as when we got there the entire waiting room was almost filled. I arrived at 9 am per schedule, and they called me back at 9:05 which pleased me. Nobody wants to be made to wait for something that isn't altogether a pleasant thing to think about. I would come back again when the need arises.

The care along with the clean facility makes this the best place for healthcare on the west side!read more

Employees work on commission and bill you for appointments they were not prepared for and require a…read more2nd appointment for the same thing and charge you for both.

l0/l0 It's never good to be in the hospital. This was not a bad place to stay. Professional staff…read moreand care is l00%. - Kennedy Gbenedio

Grandmother went into the ER for a stroke. She got one single meal from the hospital over a stay of…read more5 days. We sat on the line for food for 45 minutes to no response, just to get told they changed the meal plan that day and nothing could be done. Even after that day she received no food from the hospital, we had to bring in food every time (just to get questioned). She passed her swallow test a half dozen times and still wasn't allowed solid food except for the first day when they gave her a full breakfast. Asked important questions many times (like if we can sit her up and feed her) to be told "we'll be back in a bit" and the nurse never came back. Multiple times my grandma herself, still recovering from a stroke, had to tell the nurses what the doctors said, which would clearly tell you nobody has any idea what's going on at this hospital. They botched her spinal tap and left her in agonizing pain for hours overnight and we had to call the nurses more than once to ask for painkillers. We got almost no updates about any step of her care and I had to ask her multiple times for basic information that should be provided to a family. A nurse also gave her a shot in the wrong place (her arm instead of her stomach) which left the specialist team appalled, and her arm almost unusable. On the last day, the nurse giving her a stroke exam literally threw her limbs around, violently tugging on the arm that she said was in pain repeatedly. At the same time she was nearly yelling at my grandmother to relax her arms which she was unable to do. This went on for 15 minutes. This is all not even mentioning the many times we were lied to or given otherwise incorrect information. If someone goes here and are not completely lucid and able to advocate for themselves firmly, the medical team will do what they want and leave them in pain without any assistance for hours. The nurses are usually pretty nice, but so understaffed that they repeatedly forget or omit basic care and comfort. As mentioned, we were told multiple times we'd get updates on what we can and cannot do, just for the nurses to not return. The only real compassion came from medical students. Lastly, visiting in the ER is hit or miss. Sometimes you'll be let back in 5 minutes if you have already entered, other times you'll wait upwards of 2 hours. Third day I was let in in under 10 minutes. I went out for coffee after a half hour and had my visitor badge still on. I went to get let back in and had to wait 2 hours just to "confirm with the nurse". All of that is not to mention the abusive and inhumane treatment of people begging for help in the ER lobby I saw. A man doubled over in pain sitting in a chair, unable to talk, had to be noticed by the police manning the metal detector and put in a wheelchair by them instead of the actual medical personnel. As expected, as soon as they got him over to help the nurse began interrogating him for his name rather than assessing his condition while he was nearly falling out of the chair and only able to grunt, while grasping his stomach tightly and struggling to breathe normally. All of this is specific to the ER, so you must keep that in mind. In all honesty if you have a serious medical emergency, you'd probably be better off staying home and booking an appointment for your regular doctor than going to UC health's "emergency" room.

I rarely give out 5 stars but each are well deserved Here. From check in to check out was 30…read moreminutes. It's Friday evening and I'm here for the first time to be seen. The corona virus is big right now and I've had cold symptoms for a week so I'm a little worried. I was seen by an APRN (Advanced Practiced Registered Nurse). She listened sincerely to what I had to say and carefully checked me out. Good news I just have a sinus infection. I told her in years past when I felt this bad I was prescribed a Z-pack. She was very knowledgeable on the subject and assured me what she was prescribing me would serve me best. I was impressed. Before I left the the room with her she had printed up a work note for me and put in the prescription to the pharmacy. Wow I'm more impressed! Having the pharmacy right next door is very convenient. Within 20 minutes I had my prescription in hand. I used those 20 minutes to shop for dinner. In short; Check is was fast. I waited 2 minutes to be seen. The nurse taking my stats was nice and efficient. The APRN was knowledgeable, friendly and helpful. I am so thankful for The Little Clinic inside Krogers. I would've had to suffer an extra 2 days waiting to see my regular doctor on Monday. But thanks to this clinic I'm on my path to wellness starting today! I highly recommend this clinic .

I was seen today for early symptoms and felt very rushed and not listened too by the nurse…read morepractitioner. I have this illness frequently and was quickly dismissed that these symptoms were not what was wrong. The medication that was prescribed isn't normally prescribed for what I have and what I'm feeling. I hope in the future that the clinicians do a better job at actually listening to the patients and their negative test that they received during their visits.

Went for some outpatient bloodwork. As I entered the immaculate facility, I was greeted by an…read moreextremely friendly front desk attendant. She directed me to the patient registration desks where I was greeted by another friendly employee. After she checked me in, I was directed to the waiting area of the lobby to wait for the person to do my blood work. After a very short, wait, I was taken back to have the blood work done. Yet again, the person doing the blood work was friendly and engaging, It made me very comfortable. He explained his process of finding the best location to take my blood and it was done quickly and painlessly. I've been to this hospital multiple times for myself and with other people and I've seen nothing but the highest quality facility and staff. There is nothing I could suggest that they could improve upon.

This is my second time here. Not only is the food good, but the level af care is excellent. This…read moreisn't the largest care facility in the area but I have had good care here. I trust them enough that I will be back next week for my own out patient surgery. No one wants to come to a hospital, but at least I know they will take good care of you here.

Very poor experience, I was treated poorly throughout the entire stay and I had to beg to be…read moredischarged from how poor of care I was getting

We have had a medical doctor for years and now they have laid her off or terminator for some reason…read moreunknown to us. We also know of others who have left their practices at Mercy Hospital for unknown reasons. We have contacted the hospital and they give us a runaround Mercy is not working in the best interest of their patients