The staff are absolutely the worst most depressed people I've ever seen. Especially the lady with the curly hair. She gives the worst customer service and just blatantly argues with you and puts you down. Staff hates their job and act miserable. They just choose to take their anger and frustration out on patients. I was quite literally 2 minutes late after their "10 minute grace period" and they refused to let me get my appointment. I even explained to them that there was a bus blocking the parking lot and I needed to wait for clearance before parking henc why I was just over the grace period. Stay away!!!!!! (Especially the curly haired lady who works mornings) read more

I have been on a waiting list for 4 hours, waiting for a blood test. They need to tell people that you won't be seen if you are in the stand by list. Appointment is the only way and have in mind you need to make an appointment. About a month and a half in advance. So plan your sickness otherwise they don't care. read more

Quest Diagnostics does not care about customer service or ease for the customer. I made an appt for my 84 year old Dad to have lab work done. I never received a confirmation and there is no way at all to talk to a human being to confirm or ask any questions. Not a good sign. The techs that work here are very nice but even when I tried to have them check to make sure they received the order from the Dr's office, they wouldn't. This would have avoided a lot of grief because as it turned out, they didn't have the order from the doctor's office. The fax number on their website is incorrect and I had to call the doctor's office three times to get everything straightened out, and this was while we waited. They were courteous to let us wait and to keep checking the fax machine. Finally my Dad gets his blood drawn, but at the end, the phlebotomist didn't put the bandage on tight enough and he got blood on his shirt. She was very nice, but seeing blood on my Dad's shirt just broke my heart. I could cry again when I think about it. Ugh. They need to use that wrap that goes around the arm a few times, and they don't. Everything is automated and they have done everything they can to save money on staff and it shows. LAME! They even filled up the former reception desk with drywall. This place is just not good. read more

Quest Diagnostics - Boarded up former reception desk - Laboratory Testing Near Me - Burbank, California

this place is trash. We came in without an appointment at 3:50 and as soon as I sat down a woman came out explaining that no one will be seen after 4:45 and no one was called in for 27 minutes at all.. And at 4:46 she came out to tell 3 people that they were closed..... WTH IT'S WRONG.....! read more

I had a great experience here getting a blood test done. We walked in without an appointment and even though there were several people waiting outside, we were taken in within 30 minutes! The real star of the visit was Anahit, who drew my blood. I'm usually very nervous when it comes to having my blood drawn, but with Anahit, she made me feel comfortable and took all my nerves away. She was calm, professional, and incredibly gentle. I barely felt a thing. I definitely won't be nervous next time with this experience. Honestly one of the best blood test experiences I've ever had. Highly recommend! read more

DO NOT COME HERE I went here to get my blood drawn today. The man drawing blood kept sticking me and couldn't find a vein. He eventually started moving the needle around inside my arm in attempt to get blood out. I fainted and was lying hunched over in the chair. After a few minutes he shuffled me into the next room to lay down. I came to laying on a bed in a stock room surrounded by boxes, with garbage still on the bed I was lying on. Nothing had been cleaned and I had blood dripping from my arm, the man didn't even give me a gauze or bandaid. After calling for help and asking for a bandaid (which was never answered) I finally felt good enough to walk and just left. I feel completely violated. There were also stacks of other peoples urine all over the office I was getting work done in. There is no way this is sanitary. read more

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Definitely make an appointment. Too many stand bys at all locations these days and it is causing issues and delays for everyone. This location had 33 stand bys by 9:20. They did a good job managing it considering how lean quest staffs its labs. My appointment was for 9:40 and I was done and out by 10am because I made an appointment people. Standbys can be waiting 3 hours. Special thank you to Jasmine for being so professional and gentle! I get so anxious after having my vein fished into collapse at another quest facility. Jasmine put me at ease and I didn't even feel her pull the needle out. She is a gem! read more

Muy mal servicio, me hicieron venir a mi cita no lo anotaron en su agenda, según me mandaron por realizar más rápido los estudios salió peor,no me hicieron nada , solo perder mi tiempo.no tienen buena comunicación en su trabajo . No fue mi culpa , ni aun así me pudieron atender. read more

First time to gave a compliment here at QUEST DIAGNOSTICS at 2601 West Alameda Ste 114 Burbank Ca. because we have a great Experience and just want to share to some people. The Phlebotomist that took my son Blood works, She's a very Nice and a very Friendly person her name is IDA. As soon as she called my son and took him at the room, she talked very calmly and make my son feel comfortable before doing the blood work. Very nice person attending her patient even though it's a very busy day. Highly recommend this place to All my Families and Friends if they will needs a Blood Test. KEEP IT UP THE GOOD WORK IDA & HOPING EVERYONE DO THE SAME. read more

I was at quest on 9.16.24 was extremely satisfied my quick in and out time overall 10min .place is clean stuff was friendly

I made my appointment via an app for bloodwork. Not something anyone looks forward to. However, I wanted to be sure to leave a review here for the phlebotomist. She was so friendly and helpful. She totally put me at ease. I didn't catch her name because I was nervous, but I wanted to compliment her "customer service" if that's what you call it in that setting. She listened & made me laugh. Sometimes those little interactions can make such a big difference in a stranger's life. Just a reminder to all of us to be kind because you never know what someone is going thru. read more

Horrible place. Less than zero customer care. Myself and 2 other patients had appointments and checked in but their system didn't recognize us and they refused to take 2 of us (myself included) because by the time they came out to the desk it was 5:20 and they were leaving. The woman argued with me, saying I didn't have an appt. Despite me showing her my online confirmation. Rude and don't care about patients. There were only 2 of us there and they refused to treat. Dispicable. read more

Quest Diagnostics - My online appt - Laboratory Testing Near Me - Burbank, California

The staff is works hard and tries, but they seem overwhelmed. The worst problem is not being able to get an appointment in less than a week. This is horrible when the doctor feels a matter is urgent and time is critical. read more

I came with a 9:00am appointment on a Thursday. Just before it was time to go in, the manager came into the lobby and announced they have to put everyone on hold for five minutes and then would continue. The person at the front desk disappeared, the lights went out in the area where he had been, and we all waited. The lobby filled up with other people with appointments until it was jammed. Thirty minutes later - 30 minutes - a patient rapped loudly on the door and finally the entire staff emerged. They told us five minutes and made us wait 30 minutes with NO explanation. I will never go back to another Quest. There are other companies that actually care about their patients. read more

Feel badly for the phlebotomists that work here. Babysitting the ignorant, entitled, lazy customers wastes 1/2 of their time. People who refuse to use the kiosk. Refuse to read the board that clearly shows appointment order and who has signed in by name. Refuse to bring their insurance information. Demand that they be seen before appointment customers. Interrupt appointments with other customers. The same customers who post a bad review that quest's employee's were rude. Quest needs to post a sign: " you MUST sign in at the kiosk whether an appointment, drop off or walk in. Those that don't sign in won't be seen." read more

I made an appointment to come in and get some blood work done today. Online the appointment scheduling was a breeze. The site showed days of the week and appointment windows to click on. I arrived only 5 minutes early, so basically I was on time. In the waiting area there were these touch screen tablets to check in on. At first I was like oh man what's this all about, but after entering my name and some details to identify myself I was all checked in. No less more than the five minutes from when I walked in, checked in and sat down to check in on Yelp - my name was called. Sweet!! And this place was not empty or anything. I would say about half a dozen people waiting around. Not sure if it was my simple blood test or what but this was good. Ok well now how about the actual care? Josh was my health care assistant who took me to my, well it was like a cubicle room. Got the vitals down quick and joked around some. While I was waiting he said to think of margaritas and mai tais. Ha ha... will do. He had a great attitude. I know his job can be rather busy and with people who are not excited about being poked with needles, so I conversated with him about his day too. I was a little worried because I know these lab only clinics can be lets say a little rough with the rushing of patients. However Josh again was great. He was smooth and did the blood draw well. No excessive bleeding or anything. Phew... I came here because it was on the list from my provider so I guess I would come back if I had to. It's nothing fancy but they got the job done and Josh was friendly. Parking for my quick 15 minutes was $2 in their garage next door. read more

Quest Diagnostics - Hours - Laboratory Testing Near Me - Burbank, California

Booking an online appointment for 6:30 AM was not possible for the next three weeks as a lot of people have that because of fasting before bloodwork. I showed up at 6:15 AM as a walk-in and there were three people ahead of me and more and more people started showing up after I arrived. I was out by 7 AM a really easy process so I recommend booking way in advance for an early appointment or just walking in read more

First time a testing center impresses me. Our appointment was taken seriously, and prioritized over no-appointment walks ins. We barely waited 5 mins. They have convenient parking next with plenty of space, we will be back. Staff was friendly and welcoming unlike other places. read more

I wanted to clear the misconceptions of this location in Burbank! Just went there and it was NOTHING like I expected. I found parking immediately on the street after once around the block and cost nothing. FREE unmetered 2 hour parking. Went in and only two people sitting. Used the barcode I was sent to sign-in from my phone by holding it to the camera, and only had to touch the tablet screen once (with my knuckle) to begin. The rest was touchless! I purchased my test online and was able to fax all my information directly from the account page so didn't need to print anything, use a fax machine, or bring anything but my phone with the code. SO EASY! I arrived early, but once signed in, my initials immediately appeared on the screen saying I only had a 3 minute wait. I watched TV and was called in without a single hassle. My technician was so sweet -- asked me if I preferred one arm or the other for the test. Asked me my info to confirm who I was, and then took blood sample. Did not hurt in the slightest, and was over in a jiffy. She confirmed all my information, and even had me view the labels on the vials to confirm it was 100% me before getting them off to the lab. I don't know if techs like their full names on Yelp so I'll just say Tammy was TERRIFIC! THANK YOU!!!! The entire place was spotless, location was easy to find, and literally this the most unstressful interaction I have had in a medical appointment ever! * a note to Quest Diagnostics - when I ordered my test online, after payment info was entered, their vendor website encouraged me to go to ANOTHER clinic in the area because of 'excessive wait times'. I'm guessing they are being paid to divert traffic or something, but after already comparing labs on Yelp, I didn't want to change and was able to leave it as Quest vs another lab. But as quiet as it was there, seemed strange they would recommend I pick another lab. Glad I didn't change. *Also, there are two similarly-addressed labs listed on Yelp, perhaps you have moved, but the other should be deleted or merged perhaps. Hope this assists anyone who is looking into your location. read more

Quest Diagnostics - Super clean, and uncrowded!  It's widescreen pic - click to see full waiting room - seats continue around room for 25-plus - Laboratory Testing Near Me - Burbank, California

Alejandra is the absolute worst. She is rude, rolls her eyes, refuses to let you talk, and literally took a walk in before me who had an appointment. Absolutely ridiculous. Do not make an appointment here. They will not see you unless you are 5 minutes from you appointment time. You can be there for an hour, but if 5 people check in as walk ins, guess what? They have priority. Extremely rude, no communication and just flat out don't care about anything at all. If you hate your job Alejandra, you should quit and make better life choices. read more

They made some improvements since my last review so I'm adding stars. The last several times I have been here it's been really good. So I'll give them credit where credit is due. The place was clean and I was seen in a timely manner. The last visit the person who drew my blood was a little rough and left a big puncture mark with a bruise but I won't penalize them for that because over all my experience was still good. Way better than in 2017. Way to go on making positive changes. read more

I went in for a test. Took it home and brought it back. 5 minutes after dropping it off they tell me that they don't do this test in California. THEN WHY DID YOU SEND IT HOME WITH ME TO TAKE?! Then charged me for it and 2 other tests my doctor didn't ask for! Then I went back Monday for an allergy test. I get the results back and it says they submitted my paperwork WITH NO BLOOD. How do you forget to send my blood work? Are you that stupid? Then charged me $150!!! I can't get through to anyone. I went in and they told me "You're talking to the wrong people" Then told me to leave. I called billing and they said they couldn't help me. DO NOT GOT HERE!!! read more

Quest Diagnostics - Laboratory Testing Near Me - Burbank, California

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Horrible experience. Couldn't get an appt on the portal so I spoke to a representative and advised me to walk in. I came in to this location arriving at 6:40 am and fasting. Was in line until 10:30 am to just turn me away. The girl inside had attitude and no consideration whatsoever. I had my last meal the day before at 3:00 pm and I couldn't even get in. The next early availability isn't till 2 weeks. This system doesn't work for everyone here. Very dissatisfied. They need to improve on their customer service and have more staff read more

I came in as a walk-in at 6:40am today (Tuesday). Checked in on the iPad, then registered on my phone. There were about 5 people in front of me, and I was called within 15 mins. The woman at the front desk was kind and efficient. Josh was the one who came and drew my blood, and he was great. Very fast. I'd say I spent about 30 mins total in the office from the time I walked in. Maybe I was lucky, but the whole experience was fast and painless for me. Parking note: There's plenty of free 2 hour street parking on S Frederic St. around the corner. read more

NEVER walk in - it will be a 2+ hr wait. Only use this location if you have made an appointment in advance.

Experienced phlebotomists & lab wait minimal without appointment & on a Saturday! Clean & my doctor got my results quick! read more

Quest Diagnostics - Laboratory Testing Near Me - Burbank, California

I would of thought things would of been different at this place. Parking is still unexistent. No workers up front for people to ask questions but now they a security guard at check in in the lobby that really has a problem with attitude and communication. I've might of been to forward but the person in uniform should maintain composure. Really with the amount of people going there, there should be a professional present. read more

This is a terrible location! I had an appointment and am still waiting to be seen. The waiting room is packed and it's clear they are way behind schedule. It is currently 12:34 and they are still calling folks from 11:50 appointments. I'd just accept this as normal if I hadn't been to the quest on riverside dr. Never waited there. Always quick and easy. Avoid this location at all costs if you can. Unless you have loads of free time. read more

The staff here did a wonderful job today. Erica A was very organized and thorough in checking in patients. Anthony was helpful inputting my info on the system. Also, Alejandra who drew my blood made the experience quick and painless. Great staff! read more

Two or three times a year I need to have blood work done and I always use this facility. I make an appointment online and rarely have to wait more than 10 minutes. Today was an exception. I made an appointment for 2:15 pm. I walked through their front door at exactly 2:15. When I scanned in the URL they had texted me, I immediately heard my name called from the reception desk. Is that efficient or what? Fifteen minutes later, I was out of there. The last time I went, I had trouble completing the urine sample. I had not drank a lot of water and had nothing to "void," so I had to ask for more time. I walked around the building and the parking area, bought some water, etc. After about an hour, I walked back in and did the deed. Not one person at the facility shamed me in any way or made me feel uncomfortable. It's probably not the first time that has happened, but they were exemplary in showing understanding and even had a sense of humor about it when I asked what time they closed, just in case I had to spend the day. In short, use their services if you can. They're good at what they do. read more

1-lack of service for patients who have health issues. 2-not a place for patients to endure 3-waited more then an hour after having an appointment . 4-felt like I was getting a free service. 5-Rude supervisor. 6- for a medical facility it is an embarrassment not offer emergency masks to patients who forget to bring one. How much does a box of mask cost? Not much where everyone is paying for this service. read more

I had no problem with my appointment time. I had no problem with check in. I paid $168 dollars for an antibody test for Covid 19 and wanted to find out my blood type. Wow the problem begins when you try to get your results. Forget about it. Their computer system sucks. You have to register first of all which was never made clear to me. I did not go through a doctor so there is no need to delay the results because they go to the doctor first. It has been 10 days and I still cannot get access to my results. There is no place to call to complain and the computer email question thing makes it impossible to send an email. I still can't figure it out. It continued to give me some ridiculous message. When I tried to log in for my results they also have this whole series of questions that are so obscure, no one can remember what car you had 20 years ago. Or what county I might have been associated with. It is crazy. My bank doesn't even have this level of security with such obscure questions you are surely to get locked out. First time, it said I got locked out for 36 hours. I waited the 36 hours and then when I tried to go back in, it says I am locked out for 72 hours. This is insane. Just get me my results. read more

To avoid frustration, either make an appointment are come off hours to eliminate long wait times. I'm usually there by 7am waiting to get in/out early, but so do many others so you r wait may increase significantly. Mid to late afternoon can be a ghost town and is a great time for a walk-in visit. It's usually a pretty efficient process by a professional staff once you are in the system and called into the room. read more

worst place i did walk in due no appointments available until following week. feel bad for eldery patients waiting for over one hour plus they are fasting. I will recommend at least place a sign with estimate time at least they will know if they want to wait or go another location read more

This morning l was at Quest Diagnostics at 201 S Buena Vista Suite 225 and l had a rather uncomfortable experience with a rude, unprofessional, dismissive, inpatient nurse. It was evident that she was in a BAD mood and we the patients had to deal with her nasty energy. She should get a training on how to treat patients. Isn't she getting paid to do that job? Didn't she go to school to do what she does?...then what's her problem? She was bothered by questions!!...She just didn't want to talk....I will make every effort to never go back to this place again!!. I wouldn't want someone like that using needles on me. Esaul Guzman read more

I've been going to this location for many years and haven't had any bad experience except the one today. I was called in by Farzi. after the initial check in she left the room with another lady. I waited for about 10-15 min and she was nowhere in sight. I asked the other nurses where Farzi went and no one knew. Then she came in yelling and screaming at me that it was only 5 min. I said no, it was 15 min, but she didn't want to hear me. Anyway, she started pulling the needles and vials hysterically, the started to draw blood( yes, I should have asked for another person, but I didn't...) She bruised my arm so badly that now I cant even move it. Hopefully the management sees this review and advises Farzi for her unprofessional manners. Oh, she made a note on my paper that read "hard, sick patient" what's that supposed to mean??? read more

Place is a total disaster. Scheduled an appointment waited 40 minutes even though came earlier, ( people with no appointment 3hours +)..stoped by later to drop requested lab again waited 50 mins juts to drop it off . The nurse who assisted was extremely careless speaking quite + mask+ attitude ...could barely hear what she says , she opened one of my kits the head of it with NO gloves touching with fingers -the one that i should've touched by Mouth..‍ unprofessional,rude. Also the gentleman in red nurse suit in the waiting room was very rude acted like he is the terminator around , speaks to patients like he is not a nurse but a secret service agent‍. For some reason these people think their doing much more important job than all 47 of us waiting...they all (except the security-great guy) act like they are scientists or something... + Barely can find parking the one that belongs to this building is small+ a huge line to pay at the station because the ones that are near the exit don't work another 30 mins waist of time. Anyway try other locations there is a different one right next to this much better experience at least inside .AVOID 2601 alameda DISASTER. read more

Fast friendly Best of all Phlebotomist was very experienced no pain no discomfort Thank u Anahi read more

The technicians were very nice and supportive, but the cheap security guard they had here harassed me when I tried to sign in. Apparently I was too brown for his taste. read more

I always have problems with donating blood from a vein, I always fainted and never managed to take blood, every time it was torment for me! I came to this clinic for the first time and I got a wonderful specialist her name is ANAHID!!!! very professionally,quickly ,from the first time, I didn't even feel something,amazing experience!!! I very thankful to such excellent specialists ANAHID read more