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Quest Diagnostics

1.8 (15 reviews)
Closed • 8:00 am - 5:00 pm

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Wendy F.

This is a late post... I visited this Quest location on September 18th, 2022. I had made an appointment on the Quest website ahead of time and arrived at the office on time. There were two other people waiting for their appointments in the office when I arrived. I checked in using their self check-in system. There was no one sitting at the reception desk, and no one ever arrived to man it in the entire 1.5 hours I was there. Waited a long time with no one coming out to check on us. My appointment time long passed, and the check-in machine claimed I missed the appointment that I'd been waiting nearly an hour for. I asked the people who were also waiting if they saw anyone coming out of the office, and they said "a while ago". After chatting about the awful service and how Quest could run an office like this in a busy location, the door to the office finally opened, and a man with very obvious fake bandages on both arms came strolling out. Shortly thereafter, a woman comes out of the office and calls my name, which surprised me because the two people I had been chatting with were there before me. The woman who took my blood had a brusque manner, like she was busy and I was a bother. After looking around the inner office, I realized she was the only one working there, and I got the sense the previous "patient" was actually a friend of hers who had been paying her a visit. They likely overheard our chatter in the waiting room and decided she had to go back to work. After getting my blood drawn without further issue, I left to find one of the people who had been waiting decided to leave without being seen for their appointment. A few hours later, I noticed a bruise where I had my blood drawn. While I did not experience pain, this bruise stuck around for a week.

My arm after a simple blood test from Quest at Montague

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3 months ago

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1 year ago

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9 months ago

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3 years ago

Helpful 2
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3 years ago

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4 years ago

Helpful 3
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2 years ago

The absolute worst lab I've ever been to. There's one technician who is so incredibly rude.

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4 years ago

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3 years ago

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7 years ago

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Quest Support

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5 years ago

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4 years ago

Helpful 3
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5 years ago

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Quest Support

Thank you for sharing this feedback, Erin!

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6 years ago

9 people waiting. 1 worker. Lab requests not showing in computer. Appointments 1/2 hour behind schedule SHIT SHOW

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5 years ago

Absolute waste of time. Person working there tells me she's on lunch and her coworker didn't show up so she can't. Don't bother. Garbage.

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LabQ Diagnostics - Results in up to 48 hours promised.  Actual turnaround time was 5 days.

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(22 reviews)

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Review for Mobile Truck at Lexington / 60th: The turnaround time of "up to 48 hours" was not…read morehonored. There was a sign at the location that clearly specified the turnaround time. After the 48 hour period passed, I checked the website frequently and noticed the turnaround time on the website changed from "up to 48 hours" to "72 to 96 hours" and then more recently to "1 - 4 days." The lab didn't even meet the revised turnaround time - it took 5 days for me to receive my result. After 48 hours, I tried to contact the lab using the chat support system to inquire about my results. The wait time to chat with an agent was always "1 minute" even after I waited 15 minutes. Clearly, the chat support was not properly staffed.

No clue on why this location has so many negative reviews. Ive been here a total of two times…read more First time i was seen within twenty minutes. Second time day before Christmas eve i was seen in a matter of 15 minutes. I think it took longer to register than to stand on the line. I got my rapid results instantly and my second results 72 hours after. They did put a sign saying it would take between 48-96 hours to get the result. Update: I showed up three days after Christmas after being exposed to a few family with Covid...it was busy as new year eve was that week. Anywho i think i waited longer because of the time i went. But they placed us on two different lines to get the line moving. After about 40 minutes of waiting, I was tested and 15-20 minutes after I had my rapid results. And two days later I had my PCR result. I honestly am still surprised on the negative reviews.

Quest Diagnostics - laboratorytesting - Updated May 2026

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