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    Quest Diagnostics

    2.5 (20 reviews)
    Closed • 6:00 am - 3:30 pm

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    M L.

    I have to use quest because that's what my insurance covers. If I could give it zero stars I would. The staff is lazy, unprofessional, and could care less how long you wait in the waiting area whether you have an appointment or not, that really doesn't matter. One of the staff would rather chat with her co-worker than tend to the many people waiting in the waiting room. If you could go somewhere else I would definitely encourage you to. You will wait a minimum of an hour here.

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    2 years ago

    Helpful 12
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    8 months ago

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    7 months ago

    Made appt called right in nurse was very nice .go on line make appointment no wait that way

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

    They are the best , I was 20 minutes before my appointment and they took care of me in 5 minutes, definitely my first option for the future!

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    4 years ago

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    4 years ago

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    6 years ago

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    Quest Support

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    Photo of M L.
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    12 years ago

    Helpful 1
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    6 years ago

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    Quest Support

    Helpful 1
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    Photo of Kerri S.
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    6 years ago

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    Quest Support

    Helpful 1
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    5 years ago

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    Quest Support

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    5 years ago

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    Photo of David K.
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    8 years ago

    Quest understaffs their locations so service is absolutely terrible.

    Helpful 1
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    5 years ago

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    5 years ago

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    Quest Support

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    12 years ago

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    8 years ago

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    Quest Support

    Thanks for letting us know, Kelly! We appreciate the feedback.

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    Ask the Community - Quest Diagnostics

    Anyone know how I can speak to a actual person ? I need to cancel a appointment when I put my information in online nothing comes up. I just want to talk to a real person and not the machine

    Those numbers don't help at all Quest people! Why is it impossible to reach an actual person?! Extremely frustrating!

    Don’t See Your Question? Ask Away!

    Northwell Health Imaging

    Northwell Health Imaging

    2.9(10 reviews)
    0.1 mi

    THE WOMEN AT MASSAPEQUA LOCATION.. SONGRAMS AND MAMMOGRAMS.. ARE VERY NICE AND KNOWLEDGEABLE. AND…read moreNICOLE IS WONDERFUL AT THE FRONT DESK When trying to call for an appt is another story. Most are working from home.. and when you can't hear them they get annoyed...even though its their fault.. dogs barking, doors slamming.. the incompetence and lack of respect is incredible..No one does their job correctly.. no one is polite..I was taught to talk with a smile.. no one in the workforce is being taught politeness.. or pleasant customer service So disgusting

    I came to this northwell imaging location because the appointment for my sonogram was 2 weeks…read moresooner than at my closest location. Although it was a little bit if a drive, it was easy to find. There was plenty of parking which is good. When I entered, the woman behind the desk prompted me to sit down but the waiting room waa PACKED!!!! Like totally full!!!! Being immunocompromised and Covid still being a big part of life, i told her I didnt feel comfortable and asked if I could wait in my care. The woman was a little rude about it at first but then I just gave her my cell phone number and walked out. A minute later my phone rang. It was a different woman who apologized to me and then emailed me my paperwork to do on my phone. She informed me that the technician would call my cell phone when it was my time. A little while later, like 15 minutes, karen, the technician called me. I entered through the side entrance so I didnt have to walk through the packed waiting room. The sonogram room was clean and had a nice picture on the ceiling above the exam table area. Karen was an excellent technician and talked me through everything. It was overally a good experience other than my initial impression of the waiting room and first interaction with the woman behind the test. I do recommend this location however if you are immunocompromised maybe just plan to wait in your car.

    Quest Diagnostics - laboratorytesting - Updated September 2026

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