Horrible customer service! Nurse made me feel uncomfortable when I asked to have someone with me due to anxiety and then told me she was unable to get my bloodwork without a physical script even tho it is accessible online and through my phone. Worst experience aside from the same nurse i had the misfortune experiencing over a year ago. I would not recommend this location to anyone! read more

Just bad !! Not a long wait . however the technician was so busy running her mouth about things that she should not have been talking about such as politics and her personal business , she forgot that I needed a urine test So I'm driving to my next appointment and they called me to come back fir a urine sample the actual blood draw wasn't bad it was actually painless but unfortunately the place is just fill with a bunch of unprofessionalism and ignorance. read more

I was in and out within 10 minutes. You can check in on your phone to make things quicker. Everyone working there is friendly and helpful :) They are just hard to get in contact with if you're trying to call them. read more

I had an appointment scheduled for 7:45 am at the Horsham location. To my surprise when I arrived they were closed. A sign on the door told me to go to the nearest location. When I arrived at Abington location I had to sign in as a walk in because my appointment was not for this location.. my wait was 25 minutes as appointments are taken first. I explained to the tech was unable to explain to me why the location was closed no apology nothing .. all she was able to tell me was that alot of people are sick . What help was that to me I wondered . She was rude and very unprofessional, read more

I had an appointment with Quest Diagnostics in Horsham, however when I arrived there was a note on the door saying they were closed, that Abington Quest was open. Since it was before my appointment I knew I could make it by eight o'clock in Abington. When I got there I checked in, no one greeted me, you just check in at the kiosk and wait. When I noticed that I signed in as a walk in I was able to tell the lady who came out to take back another person that I had an appointment, that is when I was treated rudely. It was explained that this location and Horsham are separate and just because I had an appointment there didn't mean anything to them. I was taken back into the room, the lady drawing my blood was so rude, I said the other location was closed, she was like "Everyone is sick!" She said "I don't want to argue with you", and keep saying everyone is sick. She spoke to me like a child, as if I didn't know Covid was out there. Well, I have been working throughout this pandemic in healthcare and so have many others. Sadly, we all are working short handed right now, that's the way it goes. The lack of professionalism is disturbing and based on my experience today I am scared for the future of our healthcare system. She also claimed that it is the unvaccinated making everyone sick! She might want to read up on the vaccinated that are spreading this too. She might want to consider another career if she is so scared about working with this virus going on. We need to adapt and continue to live life, not yell at people and lecture them about appointments! I even told her I can just reschedule if it is too much of an inconvenience, she just said "Well you are in my chair now"'. I can only hope she got my bloodwork correct since I was given the silent treatment from then on. read more

I went in this morning to have blood taken for a test. Within 10 minutes of leaving I had a burning itching pain on my arm where they had the tape. The pain was so extreme that I had to stop my car and rip off the bandage. When I attempted to call to find out what they put on me they gave me this rash, I couldn't reach anybody either at the store front or at national customer service. I have never been allergic to adhesive or latex in the past so I'm curious what in gods name are using over there. read more

Quest Diagnostics - Laboratory Testing Near Me - Abington, Pennsylvania

This place lacks human interaction and common courtesy. A staff member unlocked the door after the break in AM/PM appointments and never turned around to speak or make eye contact. She simply ran to the back. As a person that was not there for a "drop off" it was unclear that I still had to check in using the automated drop off process. As the patients piled in and some walked out, another staff member arrived late avoiding interaction also. She emerged from the back about 40 mins in to call a name. I was able to sign in using the automated process after realizing that no one was going to make themselves to talk to a human being. The device told me I was late and would be treated as a walk-in. WOMP WOMP Like the others before me I left! read more

This place is horrid. I've been here before several times and they are usually very slow, indifferent to the folks who have been waiting forever, and not at all friendly. However, just yesterday I had to stop in for a new hire urine test. What a joke! It was during lunch hour, when many people want to sneak in for their testing. Naturally, Quest had half of their staff on lunch break as well, all the better to handle the rush.... Anyway, after 30 minutes of waiting & ZERO updates from staff & NO ONE being taken in or leaving after their test, I just got up & left. I & everyone else has things to do. Flash forward 24 hours & I'm at the Horsham facility. Two girls working, crowd is being taken care of pretty quickly when suddenly one of the girls just stops working and goes out for lunch! ! Unbelievable. I'm not sure if its the people they hire, but I suspect it is more a case of being chronically understaffed. But what can you do, they have a virtual monopoly on their service so what options do you have but to put up with slow & indifferent service. read more

Very quick and friendly here. I am no fan of getting blood drawn for a test, but they make it pretty easy. I think I was in/out in 10 minutes, I did use their website to make the appointment in advance. The technician was nice. read more

Came in as a walk in this morning for lab work. Usually on a Saturday you have to wait forever, but I was pleasantly surprised this morning. The staff was very friendly and courteous. Was in and out in 15 minutes. Very efficient for a lab. Would recommended Quest for lab work. read more

This is one of the more pleasant locations. I had to go here for a pre employment drug screening. There was 2 employees working, a girl and a guy, and they were very pleasant. I would definitely go back to this location. The only reason I gave it 3 stars is because Quests billing department is atrocious. Every time I have blood work done here I have to call them because they have screwed something up. It's tiring. Retrain your billing staff or fire them and hire people that know what they are doing. read more

Very comfortable, spacious and clean waiting area. Plenty of parking as well. Made an appointment on the website so no waiting. The phlebotomist was friendly and was pretty quick to find all the codes for my blood tests. She swiped my credit card but the charge only came through 2 weeks later (I guess when they processed my results?) Overall good experience and great location. read more

I was informed by the doctor that I had to come here for lab testing. Only issue; it had to be my first urine of the day. Understandable. However when I got here I had to pee so bad I had to go into the back and inform the nurses that I really had to pee. Obviously they didn't care and completely ignored my existence. After about 3 hours waiting to pee I finally got it done. But never again will I step foot into This purgatory of a building. read more

I went in for an appointment nobody even greeted me even though there was somebody sitting at the desk they didn't even smile . I had to say hello to them . THE only RESPONSE was when I was checking in WAS "That's a funny machine." When I went to get my blood test. For some reason there was two technicians in the room. Not sure if one was training. This was a bad thing. As instead of paying attention to me one was busy entering in the computer and the other one was getting the tubes. THE one doing the draw seemed to be in rush for some odd reason as there was no line of patients. However there was a bunch of confusion on which tubes they needed while the needle was stuck in my arm. So instead of looking at the needle she never looks at me or the needle the whole time she was drawing but was distracted I thought the needle moving around in my arm and my arm is now sore. However she did have time to complain to the other technician about the other co-workers in the office at that time. She did get me on the first stick but it was terrible patient care as they were not paying attention. As a phlebotomist you also told me to make a fist while in the stick which is correct she told me to keep the Fist closed the entire time during the draw which is incorrect it should be open do the blood can flow. read more

Unbelievable experience seemed completely disorganized. Three people in waiting room when I arrived and in 40 minutes I was still waiting. Was there for urine test. Most uncomfortable experience of my life read more

Haven't even got to the back office yet to do the work I am here to do. But already this place is so unprofessional - I walked in and didn't even see a concierge until 30 minutes in. I came to get a drug test done and the paper didn't specify if it was a urine test, a saliva test, or a hair test. I had asked the lady once she finally came out (and was taking 20 minutes to open paperwork for ONE client, assumably 3 people behind me) if she could see which one it was, because I desperately had to use the restroom. And a urine test shouldn't take long, right? Give me the bottle and let me pee in it. So she took my page and read it fora whole 2 minutes before she told me "it doesn't say." NO SH*T, I think I would've found where it specified that if it was on my paper, that I read. She told me "I'll have to wait to pull up the number," handed me back my phone and I didn't say anything. I had to ASK if that meant I had to wait for my turn or if it would take a second to look up (still, about to pee my pants.) she said "have to wait your turn." And didn't specify how many people were in front of me or anything after I told her I desperately needed to urinate. The guy in front of me, as I'm typing this, came out and was furious - because he must've had a time frame he had to meet - and said to his pal "I don't think we're gonna make it" and THEN the same lady finally said "I'll be back there in a minute.." that was after she sent him back 10 minutes prior. She must be the only person working here, and I feel bad for her if that's true on a Friday evening, but she could definitely be a LOT more professional. I actually downloaded yelp JUST TO WRITE THIS REVIEW. Hopefully this helps. Maybe I'll update when I get back to actually do my test, if I don't pee myself by then... read more