UPDATE (original post below)
I thought I would be revising my review up. Turns out, I have to revise it down from 2 stars to 1 star. Don't plan on returning here. The original review content is below, but this is why I can't recommend this place. I met with the owner, Al, on Tuesday to inform him my experience. I expected he would say something like, "I can appreciate how you feel and given the circumstances, I'll honor the deal" or some other gesture of good will. Instead, he was politely arrogant, and hardly listened to what I was trying to tell him. He said things like, "that deal is over", "we run these deals all the time on different sites...we're running another tomorrow on [some other] website", but you won't qualify for it, because you've already been here", "we don't control what they put on their site (referring to the instructions for getting the promotional price [without even looking at the printout I'd brought]", "we've sold 7000 of these promotions", "Don't feel bad about it, you got a good value [though they didn't honor the promotion]", "come on back." Now, we're talking about chump change, perhaps the cost of a McDonald's lunch, but for the owner to take the position he did made my girlfriend and I feel as if he thought we were trying to rip him off of a whole $15!
It seems as if he thinks he's the only archery range and Pro shop in Queens. He's not. After meeting with him and leaving dissatisfied, we immediately went to Proline Archery in Ozone Park (http://www.archeryny.com - 95-11 101 Ave, Ozone Park, NY. 11416 - 718-845-9280). We found them to be very helpful, friendly, knowledgable and NOT arrogant. Their Pro Shop is well stocked, their prices are better than Queens Archery, and we plan to shoot there today. We are both likely to buy a bow or two (I'm likely to get one of both types, and she's likely to get just one). Save for this poor customer service at Queens Archery, they would have gotten that business. Al (Queens Archery) turned an opportunity to solidify a new customer relationship and make thousands of dollars in the short term into an opportunity for a competitor and two (actually four) would-be customers that will probably never spend another dime there.
END OF UPDATE.
BACKGROUND:
I went to Queens Archery the first time Sunday, after finding out about it on the Daily News' website. I went there early in the day to see if I would want to try sign up later in the day. I liked what I saw and found Andrew at the pro-shop/counter quite helpful. He told me to check the Daily News website again to order the promotion on their site. I double-checked online and found there was no option to do that. The instructions said to print the page, call to make a reservation, and bring the printout with me to show at the counter. I did all that. When I called, Queens Archery was were booked up, but I stopped by in case there was a cancellation and was able to get into the class - so far so good.
However, this is where the experience was not so good. I had to pay full price, as they told me I was supposed to order through the Daily News' website and give them a confirmation code. I showed the printout of the webpage with the precise instructions I followed. I explained that I double-checked the website, and there wasn't a link to do so. They suggested I call the Daily News to see why I couldn't order from them! Here I am, a new customer, at the actual vendor with 100% of the promotion price to pay them - which is twice what they would have received from the Daily News, since they would have kept the other half - with a printout of the instructions provided from the ad (that led me to them in the first place), showing that I followed those instructions exactly, and I'm being referred back to a middleman? Makes no sense. So what if I couldn't order through the Daily News? Queens Archery was getting the benefit of the ad for twice the revenue! I have to believe that the owner of the company will rectify this once I reach out to him later in the week - HE DID NOT - SEE UPDATE AT TOP.
Not only did I have to pay full price, but I also didn't get the credit incentive to come back that was part of the promotion. In reality, this isn't about the money. It's about the principal of the matter. As a business man myself, I understand that the whole point of business promotions is to get customers in the door and aware of and interested in your products or services. The last thing I'd want to do is have an excited new customer leave disappointed, rather than completely happy about coming back and bringing friends in the future. read more