I just started going to Queen's for over a month now after needing alterations by a true tailor and not something done on the side as what some dry cleaners offer. The owner is a social butterfly in a positive sense. Funny and witty. A little hard to understand sometimes because English is her second language.
She definitely has the skills to do alterations however she over commits. She also charges up front. I've never been comfortable paying up front for this type of service but hey gotta be flexible. For the many outfits I brought in they were tailored beautifully. However something has changed. I left several items with the owner and said I was not in a rush. I of those items included my husband's shirt where he wanted some buttons to be replaced. I gave her 2 weeks.
When I called to let her know I was going to pick them up, she said they were not ready. She said she had been ill and busy. She asked for a few more days. I was about to let that happen and then called her back and said she had until Saturday which meant she would have had our items for 3 weeks at this point. I told her if she could not do the alterations, I wanted to collect our clothes but I also wanted a refund. She said they would be ready Saturday.
I arrived and she rushed to the door. Everything is hung up with plastic sheeting. She had another woman in their working on her cell phone to set up her business account. She said something about my husband's pants but I could not understand her. I said let me call him. As I pulled out my cell phone, another customer pulled up and she didn't quite let her in the store. She said the pants were not ready. The woman said I brought them to you Thursday and you said you would have them done. She asked the customer when did she need them. The customer replied with eyes rolling she needed them today because he was going to wear the pants for Mother's Day. She said she would try to have them ready but to call her. I was still trying to get a hold of my husband when I was suddenly asked to step outside to call him. No one else was in her store except the woman trying to set up her cell phone. I collected our things and left.
Needless to say but I will. I am not ever going back. I would not recommend this shop if you have garments for a special occasion. Not sure why her attitude changed either but at this point she lost me. I am sure I will find another service.
When I got home, my husband looked at his shirt. The buttons had not been replaced. One of the dresses I wanted altered was not touched and he was not sure what he wanted done to his pants. I had two skirts which she definitely worked on and they were altered quite well. I can't dispute what she did not do because she does not give itemized receipts so I will have to spend more money again on the dress she did not alter and my husband's shirt. read more