Fantastic hospital offering you speedy consultations with very friendly,caring and efficient staff!…read moreFrom the moment you walk in you're greeted with smiling faces who are happy to help direct you where to go and they offer you a porter wheelchair service (if your mobility is limited) as the corridor seems to go on forever when you're on crutches trust me! Clinics and surgery dates are very flexible with appointments late evening or at weekends which is great if you're under any pressure to minimise disruption at work! In all departments they offer complimentary tea and coffee facilities...a nice touch but don't expect to be waiting long. I was a regular attender here at the end of last year and I can honestly say I had a great experience. I had an overnight stay post surgery in a very quiet ensuite room. I developed insomnia frustratingly but the staff kept popping their heads in to offer me pain meds and hot chocolate. Both as an inpatient and in outpatient clinics my surgeon,nurses and physios were all absolutely fantastic...cannot fault the service at all!

Attended here for a few outpatient hospital appointments over the last couple of years and while…read morethe waiting times in most clinics are excessive++ the RVI is a pretty good hospital. It can be difficult to navigate around if you're not familiar with the set up but staff are always more than happy to direct anyone wandering around looking lost. In the New Victoria Wing you have a selection of places to eat including a Costa Coffee and Subway but the prices are canny expensive. The building is light and airy almost resembling an airport in my opinion so not a bad place for visitors to wait. Quite a contrast to Leazes Wing which is a tad stuffy but again it's the staff and quality of care that really matter and that appears to be top notch!

I was in this hospital for a left. hip replacement and the attention and service was excellent. No…read morecomplaints. Well done George Hopkins

This is a hosptial that is easy to find. There are five car parks and parking is free up to a…read morecertain time I think it is an hour you just put your token in when you leave. The hosptial has over 20 wards and an accident and emergency. Everthing is well signed posted and the hospital staff are great. There are several shops as well as a resteraunt There is a new stroke ward and they are updating the place all the time. As hosptials go it is quite clean and not to bad a place

Thought I'd write this review on the back of having attended this hospital for daycase surgery…read moreyesterday in addition to several outpatient appointments prior to this. Unlike the RVI the Freeman is situated just outside of the city centre in High Heaton/South Gosforth but remains easily accessible by car, bus or metro. It has a lot of speciality services including the regional Transplant Centre and the new build Northern Centre for Cancer Care. I'm a massive advocate of the NHS and am well aware of the pressures but every time I attended an outpatient appointment I was kept waiting for between 1 and 3 hours which is where they lost a star. Waiting areas were cramped and didn't offer any drinking facilities other than water of course and I wasn't permitted to leave to get a coffee neither (which for a caffeine addict was difficult to take!) That said.....the staff are all incredible! Obviously rushed off their feet and yet always willing to go the extra mile to ensure every individual is cared for, particularly on the ward. I was given privacy and treated with respect. Every step along the way meeting the doctors, anaethetists, physio's and nursing staff they would have a laugh with you to make you feel at ease and they promptly organised home prescriptions and follow up appointments. I was in significant pain post surgery and the nurses were wonderful...promptly giving me a cocktail of meds which settled it nicely and they offered me regular coffees/toast. Overall I'd say persevere with the waiting times and try not to let it cloud your overall judgement as once through the doors the care is exceptional and all credit to everyone in the NHS who works hard to make patients like me feel lucky to have such a great healthcare system in place!

I booked second consultation with Mr Jonathan Loughead there trying to get arthroscopic…read moreinvestigation into persistent hip pain which restricts walking, I was told he would not do procedure even though I have had excellent results from injections makes no sense to me when I am paying for investigation procedure and it could result in long term solution even removing the need for wheelchair use if it turned out to be as simple as my shoulder arthroscopy where they shaved the bone and never had a problem since, but have tried to send him link to NHS guidance for Arthroscopic investigation for him to read. I will put it down to him having the I am god syndrome and find some one else

I had a knee operation last week,and would just like to say how well I was looked after,the staff…read morewere brilliant and a big thank you to Donna unit for being so caring and made me feel more comfortable .Thank you to all the nurses and surgeons Lynda

I'm new to the area and so needed a new local GP. I found the registration process for Mallard easy…read moreto deal with, and unlike my old GP in Birmingham, Mallard offer registration for an online service where you can order repeat prescriptions to be electronically sent to your preferred Pharmacy, view your existing medical records and book appointments without having to play the lottery of telephoning the surgery at the right time. The surgery itself is one of the smallest in the area, the benefit of which is that you don't feel rushed when seeing staff for an appointment. Nobody likes having to visit the Doctors, but this practice makes visits as easy an experience as possible.