I loved this place because of their great food, but customer service is always lacking. Today I had ordered three items and a tatted guy who wasn't even wearing a uniform rung my order into the system, however, He didn't give me a receipt and just gave me my change and left the restaurant. 15 minutes later the other cashier comes up and just gives me one of the items I ordered. I tell him I'm missing TWO more items and he checks the system and it turns out the first guy didn't even ring all of the items. So this means that the first guy just took our money and left. So the second guy supposedly adds the two missing items and we wait for almost 20 minutes for those two items. I see him come out and he gives me a bag with ONE item knowing that we were missing two. At this point I just asked for a refund for the missing item and left.
This has not been the first time that we encountered bad customer service. Please train your stuff to do better. read more