It took weeks for someone to get back to me to tell me there were no appointments available and i…read morewas given the option of being put on a waiting list. The scheduler 'MaryAnne" is very rude and scolded me for canceling my original appointment. The staff is not very responsive and can take weeks to get back to you....do not waste your time...

From the owner: Founded 33 years ago (1985), by Phil Kawesch & Jay Bertin, Counseling & Psychotherapy of Throggs…read moreNeck has had the privilege of serving over 16,000 Bronx residents. Counseling & Psychotherapy of Throggs Neck is totally private...no government funding. Your medical information remains secure. C&P provides the finest comprehensive out patient mental health service in the Bronx (perhaps in all of NYC). We are able to do this at affordable prices. The average Bronx resident can get quality mental health care for themselves and their families. Professional & administrative staff truly enjoy working at C&P. It is a comfortable, yet highly professional environment. We constantly strive to improve our service. Simply stated , our goals are to help reduce the pain & anguish in our patient's lives, while at the some time improve the quality, the pleasure, and the comfort in their lives. Counseling & Psychotherapy provides the finest comprehensive out patient services for children, adolescents, adults and the elderly. The best trained licensed certified social workers, licensed psychologists, licensed mental health counselors, licensed psychologists and board certified psychiatrists will work with you.

I can't say enough good things about Dr. Otieno. From the very first session, I felt heard,…read moreunderstood, and supported in a way that truly made a difference. She has a way of creating a safe, welcoming space where it's easy to open up without judgment. What I appreciate most is her compassion and the time she takes to really listen and guide me through challenges with patience and care. She doesn't just give quick fixes--she helps me understand myself better and provides tools I can actually use in daily life. I leave each session feeling lighter, more hopeful, and genuinely cared for. I'm so grateful to have found her, and I highly recommend her to anyone looking for a psychiatrist who goes above and beyond for her patients.

had a very troubling experience with SouthEnd Psychiatry / RA Psychiatric NP Services PLLC. Based…read moreon my experience, the therapy side may have good providers, and Lissa Dey was professional and tried to accommodate me. She told me I could see another prescriber the next day because I wanted to change prescribers due to communication issues. However, leadership gave me a completely different story, and it felt like the goal became to get rid of me rather than address my concerns. My concerns involved my prescriber, Adaora Gbanite, and leadership, including Dr. Justina A. Momah. I asked reasonable questions about my treatment, medication plan, prescriptions, documentation, medical records, and continuity of care. Instead of professionalism, I felt dismissed and treated like a problem for asking questions about my own health. At one point, my prescriber said it was "unfair" to her that I was asking more questions and going deeper into details about my own health and prescriptions. We had discussed one medication, and then she wanted to switch me to a different medication I had never heard of. A patient has the right to ask questions before taking a new psychiatric medication. They listed a prescription in my chart that I never took. I asked them to correct my medical records, but the records were not corrected, and I was never sent the prescription they said I was taking. I was told the practice was "at-will" and could terminate services at any time. I repeatedly asked to speak with someone in authority and asked for written clarification about whether they were terminating my services. Those requests were never answered. Instead, communication basically stopped, which felt like possible patient abandonment or neglect. New York professional-discipline rules identify "abandoning or neglecting a patient or client" needing immediate care without reasonable arrangements for continued care as unprofessional conduct. They also address intimidation/harassment and accurate patient records. I escalated my concerns to the New York State Office of Professional Medical Conduct and the New York State Office of Professional Discipline. Communication was very difficult. When I called customer service, I did not reach a live person like a regular medical office. I had to leave messages through an AI system and wait for a call back. You can text, but it was hard to speak with someone directly. My prescriber also called from blocked/unknown numbers that did not clearly identify the practice. I asked to use email for accountability and documentation. In my experience, the practice resisted putting things clearly in writing. When care, prescriptions, records, and possible termination are involved, clear written communication matters. Another concerning moment happened when I told the practice manager/director that I intended to record my own conversation for documentation. I was told that recording would be a "Class E felony." My understanding is that New York is generally a one-party-consent state, meaning a person who is part of the conversation may generally record it. The prescribers listed on the website or online listings did not appear to actually be available to me. I was told there were no other prescribers available for me to change to, even though earlier I had been told I could see another prescriber the next day. It felt like I had to accept whoever they assigned, or be pushed out for asking questions. I personally went to the listed office location, and it was in the basement/lower level of someone's private home. That is what I personally observed. For psychiatric medication management, that made me uncomfortable because it did not feel like the organized medical setting I expected. Mental health is serious. Patients should not be dismissed, intimidated, threatened with termination of care, or made to feel unsafe simply for asking questions. Think carefully before using this practice.

The office experience is the worst you'll ever witness. I'm warning you, make your appointments…read morequick! Nobody will answer your phone calls and they suck. Sheesh, you'd think they'd answer cause they're a mental health clinic. NEWS FLASH, they don't care about your mental health they care about the money. What a shame! I'm so sorry to the others going through the same thing. I hope they fire the whole office team and get new people to pick up phone calls. If it was up to me I'd go in person and cause a scene but that's not me anymore. I wish I had found a better clinic but unfortunately it was the only one available during Covid. :( (P.S. I wish I could give you guys 0 stars)

Great center. Helpful people. There's a great view of LiC from the windows. The building itself is…read morein great shape. The office waiting area is big so there's a lot of room. The therapists all seem to be nice. I never heard a patient complain about them. The train is within four blocks away so that is a plus. Some of the blocks on the way there are a little sketchy. Some of the rooms have windows in them which makes for a great session. There's also some rooms that are dark and dim, don't like those personally. Its an all ages therapy center.

From the owner: We are a team of dedicated, experienced bilingual mental health professionals. Our staff of…read moreLicensed Clinical Social Workers (LCSW), Licensed Marriage and Family Therapists (LMFT), and Licensed Mental Health Counselors (LMHC) are committed to treating people in distress. We specialize in working with community agencies and medical specialists, including referrals to psychiatrists as needed, to provide a better quality of life for our clients. We provide treatment for depression, anxiety, trauma, domestic violence, ADHD, behavioral problems, anger management, difficulties at work, and marital or family problems.

Love this place!!!! If you or someone you love has been impacted by addiction. This place can help!read more

AVOID THIS OFFICE!! The front desk and scheduling is…read morecompletely inept. We either get calls confirming appointments we never made, or the office doesn't have record of our current appointments (even though they scheduled them). They cancel 1/2 of the time and have proven to be incredibly unreliable. They have no idea how to run an efficient office. If you want to have your child progress the way they're supposed to, avoid this office like the plague.

Our daughter needed some assistance with pragmatic speech! Within weeks our girl was labeling and…read moreusing sentences for the 1st time. The staff has been completely aligned with our goal as parents and the results have exceeded our expectations! I cannot say enough good things about our daughters experience!

I am in dire need of counseling for anxiety and depression and called this place 3 times to try to…read moreset up an appointment. Nobody called me back. Horrible

Sherry has a very warm and inviting energy to her. She will make you feel safe and taken care of…read morewithout any fear of judgement. I have had a few experience with other therapists and this was not the case. It is a relief to find someone who you can trust that your well being comes first above all else.

Words cannot express how amazing Sherry is. She is one of the most heartfelt and genuine…read moretherapists I know. Not only does she have excellent clinical knowledge and expertise, Sherry also compassionately cares for her clients deeply and wholly. She makes you feel safe, valued and helps to recognize the greatness within each individual. As a result, I am a better person and therapist. Whether it's your first time in therapy or seeking a new therapist, she can help to make this journey a meaningful and purposeful experience.

This office's phone intake worker was incredibly disrespectful & completely unprofessional. I was…read morehesitating to answer a question during the phone intake, and the response I got was, "it's a yes or no question." Who even talks to someone like that? People reach out for support, not your cold, rude BS attitude. I was so stunned, uncomfortable, and I ultimately ended the call. Absolutely shocking to be spoken to in such a way by an individual working in a place that's supposed to provide help. Incredible. Seek service elsewhere.

Had a family member that used the services by Full Circle Health. I was extremely please with the…read morecare, compassion and excellent attention that was given to my aunt. It was nice to know that a clinic could still offer warmth and genuine care to an elderly woman. Thank you so much! C.Jones Bronx, NY