Cancelled LAST minute after I arranged ride (we don't drive--health issues)!!! Run from this place!!!

they run you through like cattle going to market. doctor was rude and had no patience in answering two simple questions. I will NEVER go back!!! read more

I just want to say most of the other staff at various locations where really professional...but I think Dr. Urwin is a complete failure as a doctor and I surgeon!! All he cared about during my surgery was shooting the breeze with the other staff or nurses!! I really think he messed my cataract surgery up because of his lack of personal attention to me when I was under the knife on my eyes!! I know see floating spots in both my eyes ..and also can see well when I look into the lights...like porch lights for example!! Also they are still hounding me for more money for the procedures...even with insurance I already paid over $700.00 cash for this simple surgery...that I think should be no more than $300 total...plus this doctor needs to retire and live his life...or get his license revoked period...cause all he talked about was having guests and BBQ...or fishing... read more

I recently had cataract surgery performed in Swansea in both eyes two weeks apart. The staff was the most professional, attentive, and caring both times. From the initial visit to the check-ins on surgery days to getting wheeled out. they truly care about you. I can see why they are highly recommended. read more

If you like long wait times (2 plus hours) this is your place. Otherwise look for a different Quantum location. Terrible management at this location! read more

I recently had cataract surgery performed in Swansea. I must say the staff was the most professional, attentive and caring staff I have encountered in years. They put and made me feel like we had been friends or family for years. Dr. Bart Jones and his staff are my new. I highly recommend anyone requiring eye surgery to see them. read more

You never get a second chance to make a first impression. Calling to schedule my appointment was unpleasant. The schedule person was abrupt with lots of heavy sighs and irritated responses. Arrival at the office wasn't much better with the desk staff clearly frustrated that they could not find my name initially and then snippy because I had a temporary insurance card. Office is cluttered and outdated. Wait times were not long and doctor was competent and efficient. Patient care techs were both very kind and personable. Check out staff was quick and friendly. read more

Doctors are nice and knowledgeable. This POOR REVIEW IS FOR THE STAFF THAT SCHEDULES APPOINTMENTS!!!! I only write reviews when it is absolutely necessary. My 1st encounter with the rude staff was in 2022. Staff will drop the call when they don't want to be bothered... you think it happenEd accidentally until it happ all the time. Now i haven't been back since but I just made an appointment for some trouble with my cataract and I was hung up again for asking about getting emails for another patisn't and not getting my own emails... I should not be getting another patients emails.... Someone named Alisha just hung up.... didn't care... this is important and where are my emails going to??? I called back and asked for a manage, never got a manage!!!! I got another lady named Jennifer and she was as rude and SHORT with me as Alisha.... she said she was going to take care of the email problem but that's the same thing I was told 2 years ago in 2022 so I really have no faith in this and she was rushng me off of the phone and interrupting me as I spoke or asked questions!! This is serious to me but not to the staff!! They are RUDE, SHORT WITH PEOPLE, HAVE A BAD ATTITUDE ALL THE TIME!! They need customer service training asap because they have absolutely no Bed Side Manners!!! None! I hope this REVIEW reaches someone important and can correct the entire phone staff. I've worked in Customer Service before and I know it can be challenging but you are in the wrong business if you answer the phone all the time with a bad attitude and couldn't care less about assisting a patient. Again, I have no issues with the Physicians... I think they deserve a better staff. Just My 2 Cents. read more

Awful experience from the wait times to the payment. Despite having insurance that has covered every annual exam I've ever had, they did not apply my insurance and refused to after multiple calls from both me and my insurance company. Ended up having to pay for the eye exam out of pocket when it should be covered. read more

11:20 I asked/was double checking if my appt was at 11:00. Response was there's 1 before you. I "get" the response, but to me reiterated that my scheduled appt didn't matter. Which defeats the whole concept of scheduled appt. I expected to be called within 10 minutes of my appt time. I think that's reasonable..not 30 minutes. Appt scheduled time 11:00. Made sure I was here early. Usually I'm about 10 minutes early, but only 5 today. Called back to room at 11:34. Sent back to waiting room at 11:50. I know appt times are not absolute, but 30 minute wait time for 2nd follow up appt after lasik isn't reasonable. Definitely sends the message keeping your appt time is not a priority. Essentially saying either is the patient and/or your day/time. Called back again to room at 12:02. Dr came in at after a few minutes...12:15 I was done. So you wait the majority of the time for about a 10-15 minute assessment. This review only reflects my office visit not Dr. Jones. He on the other hand was great! read more

If you enjoy waiting for long periods of time, well past your appointment, then this is the office for you. An appointment that should perhaps take around an hour to an hour and a half will most likely take you at least four hours. The waiting area will be completely overcrowded and noisy. Scheduling is usually a bit of a nightmare. It is quite obvious the administrative side of the office needs a total rework as to how their staff operates (who is available for what, how many jobs they are doing, when is appropriate to step away from the desk and when isn't, etc.). Their books also need a severe re-examination as well so that appointments are staggered more appropriately so there aren't such incredibly long wait times. It's bad enough to have anxiety, but then to have to sit for hours in an environment that's extremely challenging to that just compounds the issue. I wouldn't have an issue with all of this if it wasn't the case EVERY TIME I go in. Sure, every office will have a bad day, and errors happen, but this is the norm and has been for years. Today I arrived for an 8:45 appointment and was told the doctor still wasn't even there yet, and there were 'many' patients ahead of me so on top of the probable two or so hours I was going to be there originally, it was going to be an additional approximate hour and a half. I do not, and did not, have the time to give up for that. Having said all of that, I do at least want to mention that once you are finally taken to the back the rest seems to go smoothly, the techs are wonderful, and the providers are professional while also taking the time to ensure you understand what their findings are and what the treatment options are. It's a shame to have to give up that quality of care because the administrative side of the office can't get itself together. After today, I will be seeking a different company/provider for my eye care. read more

I needed to thank Quantum Vision Center (Swansea) and Dr. Walsh for getting my sight back on track. It had been three years since my last appointment. I recently moved to the area and was in search for an optometrist. My first venture, to a competitor near the mall, ended in returned glasses and much disappointment. The staff at Quantum Vision was very helpful in scheduling my appointment. Those in the office are just as efficient and attentive. Special kudos to Melody for helping me with my insurance. As soon as I put on my new glasses I knew the prescription was correct and just what Dr. Walsh had prescribed. I would recommend Quantum Vision to anyone. Thanks again, read more

Excellent customer service. Clean office nice friendly staff. Staff actually interacts with the patient's. I recommend coming here. They take all insurances. Rest rooms are clean and it's a great place to visit. read more

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They hung up on me twice. I made an appointment with them and they had no record of it. They offered no help in any way. Rude, unprofessional, and incompetent people. Not going back. There are plenty of other options available. No star is a better choice. read more

I didn't read the review here before making my appt at the Swansea location. Bad plan. I see that 8 months ago someone complained about the long wait and the poor customer service. I also see that Quantum answered and said they would look into the matter. Nice touch... Nothing has changed. I went in this morning and the receptionist never bothered to greet me, or even acknowledge that I was there. The waiting room was jammed and a sign said that if you had waited more than 30 minutes beyond your appt time, then let the staff know. 30 minutes??? Really?!? I knew right then I had wasted my time, and I left. There are lots of eye clinics around here besides this one. Find one and go there, but avoid this place at all costs. read more

Quatam staff is were very helpful. At the time I wasnt carrying my insurance prove and had agreed to pay out of pocket they however told me that they will confirm with my health insurance instead. Very courteous staff also explained steps that were involved in the whole eye screening process. I felt I was in safe hands through out. read more

I had a great experience. I was called back on time. I saw several different friendly and skilled Technicians for testing. Their equipment is very new. I was surprised to see that the glaucoma test isn't a puff of air -- tested by a hand-held device. Dr. Bart Jones was very personable and spent an appropriate amount of time. read more

Very friendly and professional Dr and staff with clean and comfortable waiting areas. Wait time was a little too long to see the Dr. after all of the pre tests read more

Unless you want to waste at least an hour of your time or more for your appointment then don't go here!!! This location(Swansea) doesn't have nice employees nor customer service. My time is valuable and I wasted it waiting for an overbooked dr! It's not like there could be some emergency like a heart dr etc. if you want this center GO TO ANOTHER LOCATION!!!!!! Waste waste waste of my time I'll never get back. I will never ever go back to this location ever. Stay away from them read more

DO NOT GO TO QUANTUM VISION CENTERS! Office staff are horribly rude & arrogant--the only concern they have for you is making sure you have your wallet so they can collect money. Waiting room was full of dissatisfied patients trying to get their first procedure from there corrected. One of their main surgeons (Maher) is a pitiful excuse for a doctor. Had meeting where THEY decided what was going to be done before half of the testing to determine problem had been done. Provided literature about procedures & options AFTER meeting to decide treatment so you won't interfere by having some input into your treatment. Surgeon (Maher) is too arrogant to talk to patient. You have to talk to rude assistant (Peggy), she talks to him, then she talks to you of course not knowing anything about vision and EVERY question your entire course of treatment is thru this 3-ring ridiculous ordeal while trying to get your vision corrected. The only decent office person out of a half dozen there is a manager named Lori. Scheduled me first in an office that didn't have the ability to perform the necessary tests then scheduled me where they should have in the first place and charged for both. Cheated me out of $150 in co-pays for nothing before I finally had to take the loss and still have not gotten my vision corrected. GO ANYWHERE ELSE! read more

I had the displeasure of meeting Dr. Unwin in July. Just for some context, I was not the patient: my mother was. Although she is now an American, she was born and raised in another country; as such, her English is not good enough to communicate in a medical setting. That is why I, her daughter, came with her to translate both her medical needs and the information that the doctor relayed. My first impression was that the staff was incredibly kind and accommodating. As a result of my mothers low English proficiency, she does not remember many of the official names of her prescription medications. The nurse looked through her medication list on file and looked each one up for my mom and I to see. However, the moment Dr. Unwin came in, I had a change of heart. He was, to be entirely blunt, as asshole. When he came in, he did not even look at my mother or me. Additionally, he did not introduce himself until he was in the middle of examining my mothers' eyes. He refused to even attempt communicating with either of us. Even during the exam, he kept touching and grabbing the back of my mothers' head to push her towards the machine used for eye examinations. It put me off-- why grab her face and head like that and move her around like a doll when you can simply tell her or me (so I can translate) that she should move her face a bit closer on the machine? We went in because my mother has eyelashes growing in her inner corners that cause irritation, itchiness, and blurry vision. He did not explain any of the results to her, and simply said, "there's nothing there." As I tried to ask more clarifying questions about the matter, he continually, and progressively more aggressively, repeated that "there was nothing there." It felt as though he did not want to answer any questions, he did not want to be in the same room as us, and he didn't even see a point or worth in introducing or communicating with his own patient. Even as I tried to ask further questions despite his disgusting and unprofessional behavior, he was on the edge of his seat to seemingly bolt out the door. To add, it seems like he either did not know what he was talking about or, again, did not want to treat us/didn't see the point in being professional during our interaction. My mother was prescribed a ointment by a doctor previously for her eyes; it was meant to be applied right after she would manually tweeze the bothersome inner eyelashes. My mother showed him an image of the ointment on her phone as I was trying to explain where and what the medication was. Yet, before I could even get halfway through my sentence, he cuts me off and immediately says, "pointless, that doesn't do anything." Based on that definitive and authoritative way of talking, I assumed that he had seen that ointment before and knew a lot about it. So, I asked him, "what is that ointment for then? Why would it be prescribed?" All these questions are within my mothers' right as a patient to ask and know; yet, with this tone of pride, he looks up at me and says, "I don't know, I have never seen this before." Then how do you know that it's pointless, Doctor? So, you know that it is pointless but you also don't know anything about it or what it does because you have never seen it in your life or career? Honestly, I am not one to immediately assume that this type of behavior is discriminatory, but I honestly felt like he was treating us this way because my mom and I were not white. The lack of eye contact, the refusal to even try and communicate, his obvious desire to leave the room as quickly as he could, the lack of thought or care in his responses, his aggressive responses to our questions (which is our mothers' right as a patient to ask and understand), and his ignorance and apathy regarding her situation and other medications-- everything about our visit (at least in regards to him) screams that he did not want us there, that he didn't want us/see us as patients. It was incredibly dehumanizing for a doctor like that to go on a power trip and act like he knew everything. read more