Last Friday I had mentioned to Alicia H. that I was concerned Grease Monkey hadn't submitted my check for $31.83 and the oil change was over 2 weeks ago.
Imagine my surprise when I checked my mail that evening to find a collection notice from Quantum Collection Services for $71.83! I immediately called them in a panic. I spoke to Monique, and explained that there must have been an error, because there was more than enough money in my account to cover it. She looked into with her supervisor (I can't remember her name) and they explained to me it came back that my account was closed according to the stamp on the check. I said that's impossible, that I just withdrew money an hour ago and my account was very much open. She then said it's possible that it could have been a computer error and they'd try to redeposit it on Monday, and if it went through she'd drop the $40 NSF/Collection fee. I thanked her and headed over to Chase, since I had about 5 other checks written that hadn't cleared yet. And being those were things like oh, xcel, I was worried!
I went to Chase and found out that there had been an error printed on my checks and that was why the checks were being returned (see that yelp review for more details). So they wrote me a letter to use regarding the situation.
I called Quantum back, but they had closed for the weekend, I left a voicemail explaining the situation. Monique promptly called me this morning and told me not a problem, that I could pay with my debit card on the phone and to fax a copy of the letter they'd drop the nsf/collection fees.
I really appreciate how they treated me with this bizarre situation, I'm sure they can be harsh with delinquents, but they were very friendly and helpful with me. If they are great with me, I can only imagine that they are a wonderful business to work with if a business needs help collecting on an account. read more