Extremely Disappointing Boat Upholstery Workmanship and Customer Service - See pictures below
I hired Star Quality Upholstery Inc. two months ago to completely reupholster my boat, expecting professional, high-quality workmanship. Unfortunately, my experience was extremely disappointing, both in the quality of the work and in the company's response to my complaints.
When the job was initially completed, I noticed numerous problems, including visible alignment issues, uneven workmanship, vinyl literally falling off the surface it was applied to and an overall finish that did not meet my expectations. I contacted the company repeatedly and left numerous messages requesting that someone inspect and correct the problems. My calls and messages went unanswered for approximately four weeks. It was only after I informed them that I was considering legal action that they agreed to return.
Unfortunately, the attempted repairs were also unsuccessful. The very next day, part of the upholstery they had supposedly repaired came loose and fell off the boat.
There were additional problems with the work. Two boat windows were installed incorrectly, and both are now leaking. The company also used inexpensive-looking wood trim to cover upholstery seams. The trim was installed improperly, leaving an obvious approximately two-inch offset where two pieces meet. In my opinion, this was not the professional finish I paid for.
Two days after the unsuccessful repair attempt, the company contacted me and asked me to pay for materials to correct their mistakes. I declined because I believed I should not have to pay additional money to correct workmanship problems caused by the original job.
I have continued trying to get the company to resolve these issues, but my subsequent messages have also gone unanswered.
My recommendation to other boat owners: Before hiring this company, carefully inspect examples of its completed marine upholstery work, ask detailed questions about the materials and installation methods, and make sure any workmanship warranty and repair obligations are clearly documented in writing.
I have photographs documenting the upholstery defects, failed repairs, leaking window installations, and improperly installed trim. I encourage prospective customers to review the photographs carefully before making a decision.
Based on my experience, I cannot recommend Star Quality Upholstery Inc. for boat upholstery work and don't rely on family members and friends submitting reviews for this company.
Link for pictures: https://www.dropbox.com/scl/fi/n5vltgrmkhw6j1hr2srw7/combined-pictures-for-internet.pdf?rlkey=ca5eepg6xvmf0a93peflmomuj&st=1qrnjhvv&dl=0 read more