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Quality Tire & Auto

4.0 (8 reviews)
Closed • 8:00 am - 5:30 pm

Services - Quality Tire & Auto

Tire Pressure Monitoring System repair

Oil changes

Routine automotive maintenance

Auto brake repair

Auto engine repair

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Mavis Discount Tire - Broken lug cap

Mavis Discount Tire

(53 reviews)

I took my car to Mavis in Barnegat to get a tire repaired (it had a screw in the tread). I knew the…read moretires were near the end of their life, but wasn't ready to replace them. I was told by Jamie, the manager, that it couldn't be repaired because a) there was another repair within 2" of the damage, and the tires really needed to be replaced. I thought I'd seen another plug nearby (more than 2" though) so I didn't argue. I asked about the price of a set of replacement tires. Long story short, I knew from previous experience that TPMS sensors tend to go bad right about now, so I asked to replace them at the same time, but asked for a discount since they wouldn't require as much labor while new tires were being installed. He offered me a significant discount. I said okay. I also said the rear brake pads were reportedly low, and since they'd replaced them with lifetime pads (parts only; labor isn't covered), they should be replaced, and I knew the rotors needed replacing also. He gave me a number and I asked if he could do a little better and he knocked off $50. At some point, I said something I've come to regret: "I trust you guys." I'd been a loyal and consistent customer of Mavis and its predecessor companies for more than 30 years. They completed the work and he gave me the bill. It was several hundred dollars more than I expected, but it was very difficult to decipher and I'd been there a couple of hours longer than I intended. I left and when I got home, I studied the bill and determined that in addition to what I'd agreed to, I was charged for an expensive limited coverage tire protection policy and road hazard warranty, and testing the TPMS sensors, neither of which I was aware of or needed. I went back to the shop a couple of days later and fully expected them to give me a credit. Instead, I was told (by an assistant manager, I think) that since they'd given me discounts, they charged me for these other items! I told them that I'd been a loyal customer for years and had trusted them, and said "that may end here." He said I should come back the next day and talk to Jamie. I returned the next day and Jamie insisted that he'd given me clear pricing and that I'd agreed to it, and they had it on video! He said he'd talked to the Regional Training Manager, who said they couldn't or wouldn't do anything. I said I wanted to talk to the guy, and Jamie said he'd call me, but he never did. I disputed the unreasonable charges thru my credit card company, but they looked into it and determined that there was nothing they could do. So here I am with a useless Tire Protection Policy, a charge for a test I didn't need for something I asked them to replace, a very bad taste in my mouth, and no other recourse but to write a negative review. Bottom line - they made a very bad business decision. Not only did they lose me as a customer, but I hope others will think twice before trusting anything they say.

I want to give a big thumbs-up to Mavis Discount Tire for standing behind their work and warranty…read more A few weeks ago, I purchased four new tires, rear shocks, and an alignment. Within a few days, we started noticing a stiff banging sensation in the rear when hitting potholes. I brought the vehicle back to Mavis, and they quickly diagnosed the issue -- one of the new rear shocks was leaking. Without any hassle, they replaced both rear shocks promptly and at no charge under the warranty. The entire process was smooth, professional, and stress-free. The local staff is extremely friendly, knowledgeable, and easy to work with, which really made a difference. It's refreshing to deal with a shop that truly stands by their service and takes customer concerns seriously. Highly recommend Mavis Discount Tire for both their service and their warranty support.

Quality Tire & Auto - tires - Updated May 2026

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