Good people and knowledgeable. Thankful that they were able to clean and fix my dad's watch.read more

I came in the store in need of a tool to open my watch to replace the battery, I had already bought…read morethe battery myself just wanted to see if he would let me borrow his wrench for 30 seconds. He proceeded to tell me no, he's in business to make money and "you don't go to a mechanic and ask if they could take apart your engine for free." I asked how much he said 18$, I said okay, (again all I needed was the watch case wrench to open the watch, takes 30 seconds) he said I can't do it today you can pay and leave it here, I have all these other customers that came in here before you (pointing at the watches on his counter.) I left the store with a bad smell in my nose because it stinks in his store, and a bad taste in my mouth about his attitude. I went down the street to harbor freight and bought the tool for $5.27 to do it myself. Had he of had a better attitude there is a much higher chance I would come back when I actually need my watches fixed versus just a simple 30 second borrow of a tool. I would have even paid the 18$ to borrow the tool but his customer service is absolute doggy doodoo. Would never ever ever come to this man's shop.

Awesome service - had an issue with the stem on my Bulova watch not staying in place. He looked at…read moreit and all it was a loose screw inside the watch. He repaired it at no cost. I will recommend this shop for antique watch repairs and he won any future business I may have.

Very good service an knowledgeable. Just is a little out the way for me but is what it is.read more

nice! attentive!! caring!!! expert jeweler with a cute shoppe. a family affair indeed. great vibes…read moreinside & busy, too. highly recommended!!!!

The guy is really nice easy to talk to super knowledgeable. I like that he does everything in…read morehouse. Most places send rings out to get resized but he does it himself. So with him doing everything himself it does take a little longer. But I rather have it here than sent to somewhere I don't know. The quality is excellent. I would definitely come back with other jewelry needs. Also changes watch batteries super fast.

Neil was so professional and nice. Repaired my ring and…read morereplaced a missing diamond at a price that was so reasonable. I will definitely do business with Neil Alan Diamonds again.

Great customer service. I had a bracelet repaired and sized here about a year ago. Neil did a great…read morejob on it. Took it in today because the clasp hook got bent. I told him I would come back for it later. He took the bracelet and fixed the clasp, but told me it was worn and that is why it bent easily. I was in and out in 5 minutes and there was no charge. Thanks Neil, great customer service.

I took a broken necklace in today. The gentleman was so kind & did not charge me a penny! Great…read morecustomer service! I will go to them time & time again!!

Came in for a minor cleaning of a engagement ring. I was told that it is in very good shape, only…read moreneed a ultrasound cleaning and steaming. No charge! Service with a smile. I highly recommend and will return soon again. Thank you,

Really Bad owner, inexperienced and inept crafting and repair. Used to be a great store, now not in…read moreany way is that so. Go Anywhere Else, don't shortchange yourself and save the heartache by avoiding this store like the plague. They don't even speak English.

Very mean customer service!! I would not recommend!! save your time and money by going to a local…read morejeweler who will care about your preferences and support your community!! They judged what we wanted and called it ugly!!!

Very nice, fixed and polished my chain for no charge! Would definitely go back again!read more

I wanted to like this place more than I did. it came highly recommended to me by multiple people to…read morebring my ring to be worked on here. I had never brought my ring in to have the prongs tightened in the 7 years i've had it, and I knew it had to be done. the owner, I don't remember his name, was kind of shy, quiet. looked it over and told me it had a lot of work to be done on it. He said it would take a couple weeks and here's my ticket number to keep. he gave me a slip of paper. That was it. weeks went by, and no word. finally, after a month, I called. a woman answered the phone and said that he had gotten covid and then was sick with something else and hadn't been able to work on jewelry in a while. why was I not informed of this? you've had my engagement ring over a month and I just don't hear from you? anyway, she said he would call me back. never did. another few days went by and I decided I was just going in. I was tired of waiting and I wanted my ring back even if it wasn't done. I walked in and he wasn't there but the girl was. she said it was "just done" and she was "going to call me today". gee, thanks. I still paid the quoted price. no discount whatsoever for waiting over a month to repair my ring. and the worst part is he reshaped it (it had a little kink in the band) which I didn't ask for, and now it's tighter than it was on me before. also, one of the diamond chips he replaced that had fallen out has a flaw- a black spot in it that I can't stop staring at. I'm not bringing it back in there to have it fixed again and waiting another month. i'm good. I won't be bringing my jewelry back here.

If I could give Tony a zero I would. I called and introduced my company as I was looking for lamp…read morerepair for one of my projects. He rudely cut me off and said he was not interested and hung up on me. When I tried to call him back because clearly he misunderstood my intent he hung up on me again. This man is impeccably rude and would highly recommend taking your business elsewhere.

Tony Fenich with Northend Lampworks, was completely professional, friendly, informative, and…read morereasonably priced with quick turn-around service. I was referred to Tony by Alloway Lighting and talked with him over the phone about my mom's brass floor lamp, which she has owned for about 50 years. A bulb had burned out and broke off in the socket, and in trying to get it out, we damaged the socket. Not only that, the cord that ran up under the stand into the extendable brass rod was stuck like cement inside the rod and couldn't be pulled out either end. The rod has a 90 degree bend it in and Tony explained that most likely the cord had been twisted and twisted over the years causing it to knot up inside, and said it might be a bit difficult to get it out and thread a new cord but asked me to drop it off. By that afternoon, he called to let me know he had replaced the cord and the socket and put it all back together again. The next day I called Tony to say my mom's candelabra hanging lamp also had a broken off bulb and asked him if I tried to fix it myself, should I turn off the electricity in the house, or is it something he could do for me. He said he was going to be out and about and he could do a house call. I met him at my mother's house, and within 15 minutes he had the lamp fixed. I had gone to run an errand and when I got back, Tony and my mom were sitting chatting about her recent move to Boise, her former home in Sun Valley, the antique shows in that area that Tony participates in, and his passion for collecting historical memorabilia. It was friendly and delightful, and he even talked to mom's dog! I would refer him without hesitation.