a real rip off company...called them due to water not draining from a/c...an hour before the technician arrived, I changed the filter but I put the back plate on wrong...when the technician arrived he told me that the reason that the water backed up was that the back plate was on wrong...I explained that I had just replaced the filter and accidentally put it back wrong, but it was on correctly before that...he didn't believe me and got belligerent when I refused to pay 65.00 for what was a covered service...I eventually paid the money as the technician refused to leave and I didn't want to get into a fight with him...I sent an email to the company explaining what happened and got a very nasty and sarcastic reply...deal with this company at your own risk, but I'm dropping them... read more