Just left Bill Hagan's State Farm office and want to give a Thumbs Up to agent India. I was not in…read morethe best of moods regarding confusion on my latest billing update and had a number of questions. India met me with a smile, offered to help me and over twenty minutes or so answered all of my questions, showing me I had misinterpreted a number of things. In a word, "Clarified." I left with a whole new attitude and understanding and appreciate her positive attitude and, in particular, her patience. Ask for her, you won't be disappointed. Bill M.

I have been doing business with this agency for over a decade. They are top of the line. Kacie is…read moreincredible. She always has an answer for whatever questions or concerns we have. They are very professional and friendly. I highly recommend Kacie and this agency if you need honest and prompt answers regarding any type of insurance needs. RJV P.S. I think she is better than Jake and the Kanas City Chiefs

Cara grinds it out. She was not unreceptive to my initial statments regarding a correction that…read morewas required, researched it, understood the issue, and then had it rectified. She researches and provides accurate information, all the while being extremely responsive.

What a pleasure to work with Cara!!!! She is so kind, and very knowledgeable about insurance! Don't…read morehesitate to call her for any of your needs, highly recommend!

He beat my old auto insurance rate and took the time to make sure our family was protected with…read morelife insurance as well. He answered lots of questions I had about different auto and life insurance options. I've never had an insurance agent actually take the time to give me so many answers and go over all the options. He was so informative. Normally they can be pushy to just try and get a sale. I really appreciated him going over everything with me. It's my first time to sign up for life insurance and I feel happy with my choice. Definitely call Mike 561-931-2161 if you would like a free quote.

We were involved in an accident in May 2025 with our 2023 VW ID.4 EV. The other driver was at fault…read moreand received a citation. As State Farm customers for more than 30 years--with auto, home, and umbrella policies--this was our first major claim. The service we received was extremely disappointing. Rather than acting like a "Good Neighbor," State Farm appeared focused on paying as little as possible. 1. Lack of VW authorized repair shops in the State Farm network State Farm has no VW-authorized body shops within 70 miles of our home. To preserve our vehicle's warranty, repairs had to be performed by a VW-authorized facility, meaning we were forced "out of network." From the beginning, State Farm adjusters worked to minimize payment at every step. In the end, they reimbursed only $7,309 of a $ 13,582 repair bill. 2. Refusal to pay for OEM parts Our VW-authorized shop uses only OEM parts. State Farm refused to cover OEM parts, even when non-OEM alternatives were not viable. This contradicts State Farm's own promise to ensure customer satisfaction regarding the use of OEM, recycled, or non-OEM parts. In our case, they did not uphold that commitment. 3. Dispute over labor rates based on undisclosed data State Farm refused to honor the repair shop's publicly posted labor rates for electrical and body work, claiming they were higher than other shops according to their data base. When asked, State Farm declined to share the comparison data used to make this determination. Only one other VW-authorized repair shop exists within a 70-mile radius, and it charges similar rates. Relying on undisclosed information to deny reasonable charges is unacceptable. 4. Failure to recognize required repair work Because State Farm could not provide a timely inspection, the shop had to remove certain parts to prepare an accurate estimate. They documented every step with videos, photos, and written notes. Despite this detailed evidence, State Farm adjusters claimed unnecessary work had been performed--an assertion clearly contradicted by the documentation. 5. Poor functionality and responsiveness of the State Farm claims portal Both we and the repair facility struggled with the State Farm claims portal. It was difficult to navigate, unresponsive to email messages, and hindered efficient communication throughout the process. 6. Lack of support from the local agent's office The staff at our local agent's office (Mike Potter in Boca Raton) were polite and friendly, but provided no meaningful advocacy. Their response was essentially, "There's nothing we can do." The primary value of a local office is direct support, yet they played no constructive role in resolving our concerns. Hence, they receive the same rating we give State Farm as a whole. 7. Refusal to consider third party estimates To help resolve the dispute, I proposed obtaining a third-party estimate. Both the local office and central claims representatives stated that while I could do so at my own expense, State Farm would not consider third-party estimates. This made any attempt at independent resolution pointless.

Representative was clear, concise and personable. The rates were in my sweet spot and I would…read morerecommend this office to anyone looking for a fair and honest quote

lazy , take hours to respond sometimes days , prolong your claims after you've given them all…read moredocuments needed to move forward , very bad and exhausting experience

This agency is the best. Hands down, communicative, local, responsive and professional. Dawn, Lori…read more, Barbara and the whole team have always been there when I need them. Their operation is well organized.

Lori is excellent. Professional, efficiency and on time. Great service. Looking forward to working…read morewith you again, thank you.

Just got off the phone with Dan Rivera and he was a pleasant young man. He got me better coverage…read morethan I had with Progressive and he is saving my 50 dollars a month. I would recommend everyone to see if Statefarm could reduce your auto or home insurance. N. Probst

With all the insurance companies out there this place stands head and shoulders above the rest…read morecustomer service A+ compassion, A+ Priscilla, and her crew treat customers like they want to be treated and empathize when you have a problem if you're looking for any type of insurance, M&L is the way to go ,hats off to Priscilla and her crew they're the best !

When you deal with an insurance agent, you want someone to help you that is knowledgeable,…read morecourteous and professional. Bibi at M&L Insurance fills the bill! She takes the time to make sure that you understand everything going on and is always ready to help you. Thanks BiBi!

This is the worst company I have ever dealt with. They "accidentally" cancelled my policy leaving…read moreme with no auto insurance and a suspended license due to having no insurance. All while STILL CHARGING ME EVERY MONTH FOR MY POLICY. They were not apologetic for this terrible mistake nor did they ever give me a real explanation as to what happened and were nasty in response to my concerns. And then they proceeded to randomly charge me hundreds of dollars without explanation, reason, or notice "by mistake". Please save your time, energy, and wallet and go to any other insurance agency .

I needed a very particular type of insurance for my part-time contract job and luckily Brad was…read moreable to help me. He and the team at this office worked together to figure out just what I needed. It was all very painless and easy for me. I am grateful to them for the help.