Cancel

    Open app

    Search

    Quality Restoration

    2.0 (1 review)

    Services - Quality Restoration

    Damage restoration

    Quality Restoration Photos

    You might also consider

    Recommended Reviews - Quality Restoration

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    You might also consider

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    1st Call Restoration

    1st Call Restoration

    (9 reviews)

    In May, when we arrived at our lakehouse and found it flooded with six inches of water, we were…read moreshocked, overwhelmed and didn't quite know where to turn. A neighbor recommended we call 1st Call Restoration, and when they arrived 15 minutes later, everything changed for the better. Now, when walking though our newly remodeled home, it is hard to even remember how bad things looked when we arrived at our lakehouse that Sunday afternoon. In a customer service company such as 1st Call, people are what make the difference. It all starts at the top with their owner Tim. He was there that Sunday afternoon working right along with the cleanup crew through the worst of the mess. He took time to talk with us, giving us advice, letting us know what to expect, and keeping us calm. In the weeks that followed, Aaron and his crew did an unbelievable job with the necessary demolition, sanitizing, and cleanup. We then met Shane, who managed the subsequent remodeling work. Shane did an outstanding job assisting us with design decisions, getting necessary materials/supplies and supervising the work being performed by Juan and his crew - a very talented team of craftsmen who do high quality beautiful work. Throughout the whole project, we heard from Tim, Aaron or Shane almost daily with status updates. We are extremely satisfied with the completed project - which was actually completed two weeks ahead of schedule! We cannot thank 1st Call enough for all their quality work and assistance, and we cannot give them anything but the highest rating/recommendation. They truly are a high quality, professional, caring, responsive, customer focused team. We are blessed to have found them and very appreciative for all their help on our lakehouse! Thanks!

    My wife and I are from Arlington. We decided in September to by our retirement home in Tyler. We…read morewere planning on moving in on February because I had not retired yet. In January, a cold front came and our water heater had a busted water line, flooded our home. I called a restoration company to come out and in a week had it completed. Then State Farm suggested 1st Call and they informed me that it still was not dry. 1st Call saved us from moving in our retirement home with mold. Their folks that helped out, Sally, Grant, Noel,Stayton, Rose, and David all helped out on getting my house back to the way it was. It's not finished yet, but 1st Call is working hard to get In completed.

    SERVPRO of Athens, Palestine

    SERVPRO of Athens, Palestine

    (1 review)

    I reached out to ServPro because of a previous employee that was always friendly. All we needed was…read morefor a deep clean of our gyms carpet. Carl was not available and moved to another area so I trusted that the (equally friendly) Rachelle could help us out. She came out and quickly made an assessment while measuring the square footage. The quote was fair and we decided on a date. Quincy came out with his cohort on the day of the cleaning and did not have the proper information or equipment to get started. I asked to reschedule because I was too busy to have them figure out getting a hose long enough to reach the entire gym. The communication with Rachelle revealed that they were to purchase a hose from the local Lowe's to do the job that day. I was happy that they were working it out. The job was done but the next morning there was the WORST STENCH of rotten eggs I have ever smelled. Apparently while in his haste, Quincy sprayed too much water on a high setting leaving water to sit overnight that cause the stink. I believe his mind (because also he spoke of it) was on getting overtime when he would be sent to Houston to help with the flooding there. He was directed to come back out to rectify the situation but just wanted to deodorize the carpet. I put my foot down and had the him and his new crew member redo the entirety of the job. It was also discovered that they had taken our "caution wet" sign the day before but I was able to get it back from their van without incident. They left and the smell was gone and so were some of the stains that didn't come out on the first attempt. I had to ask 4 times for a bill to be sent to my email. When it finally was delivered to my inbox, it was almost $300 higher than the original quote. It took a couple of days to get an invoice that reflected close enough to original quote. 4 stars for rectifying the issues. Without I would have given the company a 2 star review.

    SERVPRO of Tyler and Palestine - Flood cuts on a commercial restoration.

    SERVPRO of Tyler and Palestine

    (6 reviews)

    Danny and Jose were here promptly and got started on the dryout. They were both so kind and…read moreprofessional. I am totally impressed and satisfied with the quality of the work they did.

    The only positive thing I can say about this business is that they showed up quickly the day (a…read moreSunday in April) my aerobic system clogged and a running toilet ruined my wood floors. The water was on the floor for 3 hours or less. After that first day, they brought tons of equipment and a trailer mounted generator, much of which was never plugged in. From Monday-Thursday, they worked approximately 5 hours, drilling holes, cutting small areas of Sheetrock out, etc. On Friday, they removed the demo-ed bathroom vanity, baseboards in master bath and bedroom and determined no damage behind the walls. My rugs were soaked, they took them with them to "clean and dry". Fast forward to October 9, and I get a phone call from them saying I owed them for the work. I've never filed a homeowners claim before and I thought my insurance company paid them, as they had me call them and they reviewed the bill. I told the lady I didn't know they hadn't been paid and that they'd ruined my rugs. (I had requested them returned back on May 16 and I received them on June 20 (there was a "storage" fee involved mind you) When I received the rugs back they absolutely reeked of wet dog smell. We discarded the rugs, chalking it up as a loss. I requested from Miranda in the Tyler office an itemized statement. Me y thing I know, a lady named Patricia Martinez with a Delaware. Number called me, got Miranda on the phone and proceeded to berate me. She said I talked to your adjuster and you've had OUR MONEY for a month. All a lie, I received the payment months ago and she never spoke to my adjuster. She said "you've spent our money haven't you? You don't have it do you?" Miranda, call our attorney to file a lien. I said m'am, I've never received a statement (if she'd taken the time to quit being a bulldog and look back at the email chain, she would see that my name/email is not on it) and you're not dealing with a kid here so threats are not going to intimidate me. I'm not trying to get out of paying you, I just want to see an itemized statement so I know what I'm paying for! She said "Miranda, file the lien!" And hung up on me. This was totally and utterly unprofessional and frankly, makes me wonder what they're trying to hide. If you received a bill for $16,000+, would you blindly pay it with no itemization? I plan to file a complaint with the BBB and also contact Serv Pro's corporate office. This was so uncalled for.

    Quality Restoration - damagerestoration - Updated May 2026

    Loading...
    Loading...
    Loading...