Was pleased with quick , courteous and professional response…read more Please try and see for yourself.

They were both very knowledgeable and helpful with expediting my shipment…read more Very glad to have found them on Yelp. All the reviews rang true. Thank you!

They have handled all of my jobs professionally over the years. Sometimes shipping art of…read moreinestimable value with great care and concern. I am contacting them now to arrange to have some books shipped from Oregon to Florida.

They are great people. They know their stuff and are very helpful when you need it. They go out of…read moretheir way to find the right solution.

DO NOT DO BUSINESS HERE! They are screwing over their customers!…read more We've been box holders there since the business opened in 2014 and today we got notice that the business will close the doors "for good on December 20, 2025.  It is not even possible to change your address in less than 30 days, magazine subscriptions (yes, we still have those) require 60 days.  If you ship something here you will NOT be able to count on them to track it or deal with claims! When I inquired about what would happen to the mail, I was told by Zaid Santiago, one of the owners and the person usually on site, that the mail would be returned to sender.  So, that screws us for Christmas deliveries and such - I have no doubt that all of our deliveries after mid-December will be lost. Finally, I asked Mr. Santiago what happens to the annual box fee we paid through July 31, 2026, and he robotically quoted "paragraph 10 of our contract" and informed me that there will be no refund. Rip Off City!

Do not ship from here they will loose your package and then blame the carrier and do nothing about…read moreit When you ask for a refund will tell you to leave and point to a sign on the counter that says they aren't responsible for the package once it leaves there store even if the store allowed it to be picked up by the wrong carrier. The young man who helped me should be fired he was rude and not polite at all.

Terrific service for a multi-year customer. Rented a mailbox in 2020; also used them to send…read morepackages, buy mailing supplies. Professional, polite, helpful. Couldn't be happier. Would use them again in a heartbeat - recommend without reservation (and there's a great little bakery 10' down the hall!).

Service is awesome. The clerks are friendly and knowledgeable. I appreciate being treated…read morenicely.The service is wonderful.Sometimes their guidance even saves time or money, or both. They know there business . Thank you for such good service

The owner was knowledgeable about dhl international shipping of difficult to replace documents and…read morereassuring to this anxious first timer Meant to give 5 stars, not just 4

I went to this location to get my finger prints taken for my job application. All the scheduling…read moreand payment is done online and you can pick which site you want to go to. I picked the nearest location, which happened to be a Pak Mail. The person who helped me was nice and efficient. I had a cast on my broken hand and he explained the finger printing can be done without including the injured fingers. I did it anyway since I dont know if the job will accept a partial set of finger prints. I appreciate the customer service agent for considering my discomfort and offering. I have dry hands and they have a solution they spray your hands with to help with getting better images. It is sticky so I recommend hydrating your hands before going. I was pleased with the service I received. There was hand sanitizer and the service agent had a mask on the whole time I was there. Hopefully I won't need to do this again, but if I do, I will return to Pak Mail.

My husband used to use this place as his go-to drop off for packages in the area. However, he…read morestopped in over a week ago to drop off a package for me when they were busy and they took it from him, set it on their counter, and then moved on to the next customer. We assumed all was good only to learn that they never even scanned the package in and are just throwing their hands up at the problem.

So glad I found this place! Jack was extremely…read moreknowledgeable, professional and helpful with my last minute request. I will definitely be back and look forward to using them for all of my postal needs :) Love the name by the way!

I don't have a lot of things I ship, so it has been awhile since I visited PostalAnnex. It was…read morereally enjoyable to be greeted with such a friendly welcome. My things required their packing expertise and we discussed best lower cost option. It was a good collaboration and I received both an email and voicemail indicating that Scotty was able to get it done at the targeted price. Great people and service. I may just drop in simply say "Hi" next time I am in the neighborhood. ;-) Definitely my "go to" shipping business. Oh! And the parking in the back north side of building is great. Thank you PostalAnnex Hawthorne PDX.

Great customer service!!! Very helpful with scanning documents and helping with digitization.read more

They weren't busy when I came. I had two amazon returns. Amazon instructed me to put my items in a…read morebox so I used the packaging they both came in. I was informed by the agent that I had to have the boxes taped. He said they could do it for me for a dollar!! I was aghast! I paid the dollar since I had to drive to get to the store. I don't know if this is a store policy or UPS. Either way it is appalling! Now, several weeks later Amazon is contacting me saying they did not receive my return and want me to pay for it! After an hour on the phone with Amazon they resolved it saying that it was still in transit. The kind of experience that will keep be from going to that store. PS.. I had a return that I took to Lebanon ... Much different experience.

Absolutely the most rude service I've received from anyone in Oregon!!…read more AJ and her manager Missy, were incredibly impolite and rude. Avoid this store!

MAC Pack and Ship is an easy to reach location near the Keck Street Albertsons. We have…read moreoccasionally used their services over the years. Service reps are unfailingly polite and helpful, and they offer the full range of pack and ship services.

Customer service from the owner/work only person I've ever seen there is really terrible. I highly…read moredo not recommend going here any place is better Walgreens/ Copy Cats. The way the employee there handled the package I handed to him was super unprofessional. He just grabbed from me and literally tossed it behind him. No F's giving. Even if he was on the phone. He could have done things way differently and showed actual appreciation that someone was in his establishment.