I had recently moved back from college and was looking for a new vet for my dog. I initially chose this place because it's close to my home and the reviews here sounded good. I can say that I do love this place and would recommend them to anyone. I've come here for my dog's nail trimmings and exams for his heartworm medication for the most part of the last six months but this week, I brought him in to get neutered. Prior to his drop off appointment, my dog had gotten into chocolate and thrown up a lot and he also got hurt at some point while I was at work. They told me that they didn't feel comfortable operating on him since he was already hurt but that they wanted to keep him for the day to examine him. Turned out that my little guy had a fever and something called intervertebral disk disease. They called me multiple times throughout the day while I was at work to keep me updated, they stayed a little after their closing hours to accommodate me getting there after work to pick him up, and they called me the next day after I took my dog home to check in and see how he was doing. They consistently welcome me when I come in the door and make sure that my dog's needs are handled to the best of their ability. I'm honestly just thankful that they care about my dog and other pets so well and I'm comfortable leaving my buddy in their hands. Definitely recommend. read more

I was originally quoted $128 for my cat's sedated cleaning. I normally pay no more than approximately $110, but the employee gave me a detailed explanation of the services and charges included in the $128 quote, and I agreed to that amount. I also initially asked about flea treatment but decided to decline it because I already have the same flea treatment they would have used at home. I dropped my cat off around 8:30 a.m. and received a call around 10:00 a.m. letting me know that he would be ready for pickup around 3:00 p.m. I arrived on time and was then told that my bill was $195, plus a $5-6 credit card service charge, bringing my total to $200.85. Before the service was performed, I was given paperwork with boxes to check indicating which services I wanted completed. I agreed only to the cleaning and nail trimming. I did not authorize the additional services or charges that later appeared on my bill. After requesting an itemized receipt and questioning the additional charges, I was told that ear cleaning was included with the cleaning service. My concern is that this was not clearly explained to me when I agreed to the original $128 quote and signed the paperwork. I am extremely disappointed with how this was handled. My issue is not simply that the final bill was higher--it is that I was charged substantially more than the amount I agreed to without receiving a phone call or being asked to authorize the additional charges beforehand. Even a simple phone call explaining that the total would increase would have allowed me to make an informed decision and prepare for the additional expense. Unfortunately, this experience has genuinely made me hesitant to return for future services because I now have concerns about being charged more than the amount I was quoted and agreed to. I believe customers should be clearly informed of any additional charges and given the opportunity to approve them before those charges are added to their bill. read more

The staff at this office is the absolute best. I have lived in Venice for 5 years and seen many vets located around the NOLA area. Quality Pet Care is now the only vet I will take my dogs to. I had an emergency with my puppy, and they were waiting outside of the office running to grab him when I arrived. They are extremely compassionate, and you can tell that every staff member cares about your animal. Love this place. read more

Right around Christmas, my poor pup started going downhill fast. We had an eye exam scheduled for him that I called to have rescheduled for the next day since he was not feeling well. The day of the eye exam, I talked to Dr. Blakeley regarding his status, and made the decision to put him down due to his age and very poor quality of life. This review is not based on the experience I had with Dr. Blakeley, it is based on Dr. Diane, the owner's, decision to charge me for a "late cancellation". I never cancelled an appointment, simply rescheduled because my dog was not doing well. We came to the appointment the following day. When I requested to reschedule the staff told me that would be fine. There was never a mention of a fee. When I put my dog to sleep, I was given a non-itemized receipt to sign. It was not until after the payment was made that I was given an itemized receipt with the charge for a "cancel" fee. Hoping this was a mistake, I requested a refund for this charge, or at least a credit to use at their facility for another pet. The answer from the owner was no. I find it heartless that Dr. Diane believes it acceptable to charge a client for a false cancel fee and euthanasia at the same time. Have a heart, losing a pet is hard enough. Is an extra petty $15 really worth it? Does that make you feel good and sleep better at night? I surely hope so, because this made me sick to my stomach. Do yourself a favor and choose a vet that has compassion for both you and your loved pet. read more

Quality Pet Care - Underhanded cancellation fee. - Veterinarians Near Me - Gretna, Louisiana

Pretty upset with QPC, drove in from Venice for a quick 10 minute puppy checkup. Filled a vacant spot for QPC and was turned away after leaving work, picking puppy up, and Vet stated they had to eat lunch! Bad experience, was upset with response on not being seen, so I collected puppy's file and will seek better attention from a qualified Vet, in the event of an emergency. Thanks QPC, see ya! read more

Quality Pet Care provided the best care and treatment that our elderly German Shepherd had ever received. Dr. Jenny (sp?) and Dr. Blakely were wonderful and so kind as we went through several treatments and finally end of life care and euthanasia. I cannot recommend them highly enough. Their team never tries to upsell you on anything. read more

Truly disappointed by them canceling my pets care for me not agreeing with their no show policy! Yes, you read that correctly. We are a military family and Quality pet care came highly recommended, they were amazing with our dog. However, I called to schedule an appt on 11/4/2021 because my dog had severe diarrhea and vomiting. To be told yes you can schedule an appointment no problem by one employee and no Where was it mentioned that there was a fee for a cancellation, after being on hold for sometime only for another employee to get on the phone to state. If you cancel your appt the next morning. We will charge you a no show fee. In my opinion this should be on a case by case basis! If you have a patient who is receiving great care and one going care, why would you charge them a no show fee? Well I voiced my opinion and my disagreement with this. Well today, 11/8/2021 I received a cancellation of care letter stating that our dog will not longer be a patient at Quality pet care with not explanation nor any concern for valued patients! If this is how Quality pet care does business I don't want my dog to be seen by any of their veterinarians! How petty can you all be as to cancel care for a dog that would happily continue care with you even though their owner didn't agree with your policy! However, now after your petty cancellation of care. I am happy to be looking for a different vet that will take my concerns whether it be over a policy or my pets care into consideration! Apparently your business has never received constructive criticism and learned and moved forward from it! read more

I wanted to thank and recommend Quality Pet Care. I've used their vet care services for my pets since they opened over five years ago. I've been impressed with their safety measures during the COVID pandemic for both me and their staff. Because my dogs are older, I've been there for multiple issues from annuals to eye issues to belly aches. Earlier this year I was diagnosed with breast cancer and required surgery and had a lift restriction (my home is raised and one cannot go up and down the stairs unassisted) that necessitated that I board my dogs for 4 weeks as I needed help and personally needed to heal. My dogs were 14 and 15 years old and I did not trust anyone else but a vet with them due to their age and health as one had doggie dementia and was quite a handful. They, of course, cared for my dogs as if they were their own. This week, unfortunately, it was time to say goodbye to my nearly 16 year old dog, Sweet Pea. Dr Blakely Ramirez and the team helped to make her passage easier and helped me with the process. Through the years, she has seen every doctor there starting with the owner Dr Diane Dubois. The care and support my dogs and I have received is incredible. I'm grateful we have a female owned business like this in Gretna. I am wholeheartedly supportive of this business and wanted to share my experience with this page. read more

I had to switch vets recently because as nice as my other vet was, they just couldn't get a handle on my older cat's intestinal issues. I have a 12 year old cat that suffers from digestive issues and after a lot of trial and error that resulted in no real change, I decided to switch vets. I took my cat over to Quality Pet Care and they immediately diagnosed the issue and prescribed a special food and a daily medicine. Ever since starting this regime, my cat has been noticeably feeling better and has been gaining weight. I was so relieved because I was getting to a point of desperation and didn't know what else I could do. The staff here is friendly and helpful and the doctors are great. Prices are pretty much "on par" with what I've been paying at other vets and they are happy to do any follow ups that your pet might need. read more

I love Dr.Diane I have a 3 year old blue chaua. that got bit by a big dog. His eye was hanging out. I had taken him to the emergency vet clinic on terry parkway (was the worst the vet and vet tech was so Nast before I told them I forgot my wallet at home really got nasty often that .) So took my dog to Dr.Diane she did surgery and I have nothing but the upmost respect for. When I waked in her office I told her I would have a down payment later on that day.but if she couldn't help me please a least put him down so he won't suffer she told me she want not going to do that.sh3 did the surgery and my baby boy come home in the morning. DR DIANE IS THE MOST CARING VETERANS I HAVE EVER MET Thank everyone at her office for taking such good care of scrappy . Paula clayton. UP DATE Went pick up scrappy ( my baby dog) today 8/13/15 they took great care of my baby. He acted like he was at home there . THANK YOU SO MUCH. read more

Incredibly compassionate and unflustered staff. Just observed two walk-in emergencies treated with professionalism and calm. Well done! read more

Quality Pet Care - Veterinarians Near Me - Gretna, Louisiana

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They are wonderful with my dog, Zigy, who is a little skittish. everyone here was very patient and helped make him feel safe and comfortable. read more

Called in the morning and they were able to see us within the hour. I wasn't sure what was wrong with my 14 year old Shih Tzu. He just kept shaking and would Yelp or let out a yell if I picked him up. I forgot to bring my dogs medical record but they kindly called previous vet to get record of his last visit and results. They all were very kind and compassionate. I highly recommend this clinic! read more

Dr Diane is AMAZING! She takes her time during all the appointments and even calls after all the appointments to check on all my fur kids. When I brought my babies to her she quickly found things that's were over looked so many times at other places. She's so thorough and makes sure I understand everything before I leave. If you're looking for someone who absolutely love what they do and genuinely love your fur kids, this is the place to go! read more

Amazing! So great with my fur any. Great pricing for all that was done! Odin looked amazing after his day at the spa. Health and happy! He is still smiling and being a prouder man! read more

Quality Pet Care - Veterinarians Near Me - Gretna, Louisiana

Wonderful, and beautiful staff!! My cat Harley, and puppy Bowie have been treated very well and with respect. It makes an amazing difference when the people taking care of your fuzzy family has a true love of their careers. Can't imagine going somewhere else. xx!! read more

I had to leave a review to express my gratitude for such a kind and accommodating staff at Quality Pet Care. I live in Houston and had to make an emergency trip down here with my sick dog. With no appointment right before closing they were happy to see my dog. Their friendly staff took such good care of her and I'm truly grateful. Thank you Quality Pet Car! read more

The best!!!! I've been to approximately 6 vets in my dogs 15 years. I've never had a vet be so detailed and thorough during my doggies check up. She took her time with him and with explaining it to me. read more

Dr. Diane is a fantastic vet and her staff is just as fantastic! I researched alot of vets before choosing to go with Quality Pet Care, and it's turned out to be the best decision, the office is very clean, they offer doggie day care, they also have an amazing groomer who was able to groom my little pup who hates to even be brushed let alone be groomed, and Dr. Diane and her techs were so gentle with my little girl, and I can't forget about Heather who works the front desk and didn't mind me calling one to many times to check up on my lil one while she was having her dental work done. I would recommend Quality Pet Care to anyone whos looking for a caring vet and staff! read more

Love these people! I can tell that they really love animals and they can tell that I am a crazy puppy momma--- which I am OK with! lol. They let me tour the boarding area when I was contemplating boarding my maltipoo for a weekend.. I ended up taking him with me --- as my separation anxiety was too much--- not because the facility wasn't top notch. The office and exam rooms are pristine. I had recently adopted a second maltipoo rescue who looks like she has been through quite the ordeal. Dr. Savois Dubois was very sweet to my new girl and was very informative with me. The vet tech that assisted was sweet not only to my buddies but to all the other boarders that were hanging out. She knew them all by name and rubbed each belly as we were checking out... I love that!! The offer the best and latest in vet care and the cost is very reasonable. I am so glad that I found this place !!!! read more

Dr. Dubois and her staff are absolutely amazing! Everyone at this clinic go above and beyond for every fur baby and client that walk through their doors. They make you feel like family and treat your pets as one of their own. read more

They were very nice to my cat and gave her treats after. They treated my cat like their own. They also have cute animals for adoption there.

We have 4 dogs that we brought to Quality Pet Care. I can tell you these people do not care about your pets. 2 of my dogs needed immediate attention and because they had no appointments available, they would not see our dogs. We used them for years. It wasn't until we really needed them, that we found out it's business only, no compassion. The first emergency with one of our dogs we had to take him to another vet because he was in pain as Quality Pet Care refused us. The second one they refused to accept has passed away. He had a bad upper respiratory infection. It was Saturday morning and their appointments were full and told us they couldn't see him until Monday. Unfortunately we didn't realize this and had no way of knowing until being seen by his veterinarian. We just knew it was a bad cold and he needed attention. Upon bringing him to them Monday, they immediately sent us to the emergency room for ICU due to a severe upper and lower respiratory infection. Sadly we lost him due to the infection advancing because of lack of medical attention. We no longer use Quality Pet Care due to their lack of compassion and dedication to their customers. I spoke with other veterinarians about appointments. They all were appalled that we were refused attention for our dogs. They also stated that they wouldn't refuse any animal that was in need of medical attention, and to just bring them in and they'd make time to care for them! We used Quality for years, but it wasn't until we truly needed them, they failed us monumentally. read more

Great service. I came here for the first time for a grooming visit for my maltipoo. Vicki did a wonderful job. She really listened to me and took out pictures to make sure it was the cut I wanted. Everyone was super nice and my dog looks great. Glad I found them. read more

Dr Diane is a very compassionate veterinarian. She has been wonderful with my pets. When my 15 yr old Dalmatian threw a blood clot and had to be put to sleep, she and her staff were so comforting and supportive. I would highly recommend this practice! read more

Quality Pet Care is a new veterinary clinic in Gretna. Dr.Diane Dubois is the owner and veterinarian. I have been taking my dogs to her for seven years. She is a very thorough and caring doctor. She loves all of her patients and cares for them as if they were her own. Quality Pet Care is a newly renovated facility so it is very clean and nicely decorated. The facility is huge. There is an exam room strictly for cats and a luxury suite for people who want to board their animals in a spacious room by themselves. There is also a grooming salon. The entire staff is very nice and friendly. If you are looking for an excellent vet and nice clinic, you should try Quality. read more