These guys were able to get me in quickly for my Safety Inspection! Friendly staff and quick…read moreservice. They must a favorite in town because people were lined up before they opened and business was steady for the time I was there. All different issues brought in for a wide range of services and they said yes to everything. Fairly priced and easy to find as well. Thank you!

We had a car that had a battery light on, a dead battery and a new battery that also went dead in…read morejust a few miles. Indication was a bad alternator. They were able to get us into the shop the next morning, and later that day had replaced the alternator and serpentine belt. Based on the over-the-counter cost of an alternator at a parts supply house, they were very reasonable on cost, and we really appreciate how quickly they got this resolved. Highly recommend the team here.

I took my Honda Odyssey to this place for an estimate and repair of electrical problem, cv joint…read morenoise which I was not aware of and a valve adjustment. His quote was $1200.00 for the valve job and $450 per side for the cv joint shaft replacement. That is over $2000.00 for an old car. I said no thanks, he said that will be $156.00 for diagnostic today. He charged me to diagnose problems I was already aware of. He charges $165.00 an hour and was boasting his rates were going up and then laughed! In other words he cheated me out of $156.99 for doing nothing!

They always do a great job on my vehicle! Great prices and very friendly. This is the only place I…read morewill take my car!

Great service, ALWAYS the price quoted. Integrity. I have had auto engine work and oil changes…read morealong with purchased tires.

My husband took his 86 Chevy C10 pickup over here because of power steering problems, well they…read more"fixed it" and within a day or so the same issues were happening. I called and asked them to make it right, and they told me that we could bring it in. well after the second time of "fixing it", it wasn't truly fixed. so now we are out of money and still back at square one.

They were quick to respond and provided a very competitive price. Their scheduling is also flexible.read more

I have had two wonderful experiences at Bates and felt called to leave a 5 star review for the…read morewhole team! They are so welcoming and friendly from the moment you walk in the door. Service & quality of work has been great, as well as affordable. I get VERY stressed about anything car related, but I've been truly at ease both visits. I have also waited in the lobby area with my toddler both visits, and they have a little table with coloring books and I feel very comfortable in their space. This is definitely my "go to" auto shop for any future needs and highly recommend

Had my car towed here due to an alternator failure and some tire issues. The quote was extremely…read morehigh compared to other shops in the area but I only had one tow so despite other people saying they were high I figured I would give them a chance. I touched base with the shop to let them know I was working on finances. As I was trying to come up with the large sum of money I was able to find another shop to repair for almost 600 less. I called today to have it towed and they would not release my vehicle until I paid diagnostic fees that totaled $162. Despite multiple communications between Art and I not one time were any diagnostic fees talked about. I wasn't told when I called to let them know it was coming. It wasn't discussed when he provided me with estimates. It wasn't discussed or disclosed EVER. It was two separate fees. One to tell me my alternator died which I knew before I even had it towed there and told him that. The second was a fee to visually inspect my tire and joint. Please stay away from this shop. This is shady business. Be up front and professional with your potential customers when you provide them pricing. Listen to other peoples reviews also. I didn't agree to a fee. I didn't sign anything saying id pay a fee and it was never ever talked about. Had it been id completely understand. People do not work for free and I get that. But this was just wrong In response to the person below NEVER, NOT ONE time was a diagnostic fee disclosed or talked about and you're a liar if you say you told me that. You gave me a quote for services. Broke it down and never not one time ever mentioned the fees and I spoke to you MULTIPLE TIMES. you even thanked me for keeping you updated on the status of my vehicle being there because I was worried it was there for multiple days. You told me not to worry you usually don't stress over it until a vehicle has sat for over 30 days. At any point in time even when I called you to let you know I was having it towed there did you ever mention the fees. Ever. Stop being a liar and trying to make yourself feel better or have your shop look better by pointing out any other reviews I left. That's why reviews exist. I can show you every single time I spoke to you in my call history. The only time I was told about any fees was when I called you to say I was having it removed off your lot. I kept you informed every step of the way and was honest with what my situation was. Sorry I didn't have $1800 sitting around. But go ahead and say that to try and make me look "worse" I should have recorded all those calls so then I could have the audible proof that you're a liar. I never was told about the fees. I never agreed to the fees and I never signed anything regarding acknowledgement of fees. You set a receipt in my vehicle and didn't even provide the estimate copy and I bet the diagnostic fee wasn't even on it because it wasnt ever disclosed. The receipt I have was generated on the day I picked it up. In general as a human being, lying is shady and non disclosure is shady. In a business it's a disgusting practice. Do better and you wouldn't get shitty reviews. I leave honest reviews and the only other auto shop issue I had was again the truth and the shop actually apologized. So piss off trying to degrade my character. So very unprofessional Bates Automotive & Restoration Center (Owner) an hour ago Just to clarify we DO advise there will be diag fees upfront before any vehicle is looked at or an appointment is made. We can't take a customers word the alternator is bad, if we did and installed a new one and the problem wasn't fixed, then we would be the "bad guys" for not verifying that WAS the issue. We need to be certain we are fixing the issue at hand, not just a blown fuse or ect. And let's not leave out the car was here for 8 days while for "managed" your finances and the other shop you're using in your own words here, " a personal mechanic" not even a shop. Of course Billy Bob will be cheaper without overhead and staff to pay for. And once again using YOUR words here, "People do not work for free and I get that" but when we charge for diag fees, we're somehow the "shady ones" Judging by the other reviews from this customer, any repair shop is out to get her.

We are tri-state hardscapes in Dothan Al one of our triaxle dump trucks broke down and it was fully…read moreloaded with stone and it blew air bag and it was raining and we tried a bunch of companies to go fix it and no luck finally found A1 onsite repair and they were immediately on it Dustin and Robert did a great job and I recommend them for any onsite truck repair great job guys

if I could give zero stars I would!! Horrible service and even worse customer service. Just…read moreabsolutely ugly in every sense. made an apt to have an alignment done and they kept the vehicle all day long. I had to call at 3:30(they stop doing alignments at 4) and ask for an update and they then told me that they hadn't gotten to get to my vehicle at all that day. I went to pick my vehicle up and they had moved my vehicle and diagnosed something else was wrong and stated they couldn't fix it. I asked why they hadn't been able to get the alignment done but had moved the vehicle and diagnosed something else entirely; each person gave a different excuse. I missed an entire days worth of work waiting for my vehicle to be done and they couldn't even give me a courtesy call and let me know what was going on.

Bought a pre-owned Prius here and the experience couldn't have been any better. We tested out…read moreanother Prius at a different location and ended up coming back to Aaron Davis at Twin City Toyota. Aaron was a pleasure to work with and we got an excellent deal our trade in. Also, we had a couple of minor things come up within a few days of the purchase that we didn't notice during our test drive. They were happy to make it right without a fuss. I highly recommend this place, it's worth the drive from the Saint Louis area. This is the second vehicle I've purchased from TCT.

Full disclosure, I did not purchase a car here. However, my mom did and I was present for the…read moreprocess when she picked the car up. I will happily share the customer service experience we received, as it was pleasant and Sandy was very easy to work with. She was extremely knowledgable of all of the bells and whistles of the new car, and did a great job walking my mom through how to navigate everything. The place is clean and the staff are quite friendly. I would definitely come back here if I was in the market for a new ride.