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    Quality Liquors

    3.0 (2 reviews)

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    Garfields Beverage Warehouse

    Garfields Beverage Warehouse

    4.1(42 reviews)
    3.9 mi
    $$

    7:00 PM: Placed an order online for a highly sought after bottle ($249 with tax)…read more 7:09 PM: Received an email saying my order got declined...due to "insufficient stock on hand". 7:10 PM: Called the store; spoke with Nick (I think he is an Assistance GM) who told me that he declined it by accident. So he had me reprocess the order ($249 with tax) and assured me that he had it in stock and that if I provide my address, he will have it delivered to me. Told him that I will pick it up myself instead. 8:25 PM: Received an email saying my order (which was confirmed by Nick & was even ready to deliver the bottle to me) got declined....due to "insufficient stock on hand" 8:26 PM: Called the store back; this time I got connected to the GM. He first said that they do not have any in stock. Then when I pushed back with what the other manager (Nick) had told me, he put me on hold only to came back with a slightly different way to tell me that they do not have it in stock. As far as I am concerned, this looks, sounds, smells like GMs holding inventory for their friends/families which is completely bogus. If you have zero intentions of selling items to your customers, then do not put them on your website for purchase. I have been a loyal customer of Garfield's for over a decade and unlike couple of their other locations, this one in Norridge seems to employ shady managers who blatantly lie to their paying customers. Shame on Nick and the GM I spoke with.

    We worked with Garfields for our wedding day order and it was a breeze! We filled out the form…read moreonline and communication with them through email was very smooth. After sending in an initial order, they gave us pointers on how many we should order and of what which was really helpful. Any items they didn't have, they communicated with us quickly too and offered substitution choices too. Delivery to our venue had no issues and they also pick up all the leftovers at the end of the night. To speak on their efficiency, the very following Monday after our wedding, that emailed us about our refund and what leftovers we had. Any items that were not opened was refunded back to us and any items that were open/chilled/damage, they set aside in the back of their store so we could pick it up from them after the wedding which was great! High recommend using their services!

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    Quality Liquors - beer_and_wine - Updated May 2026

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