I made a reservation online before going to avoid driving there just to find out there was no vacancy. I parked and walked in the find the sliding doors were broken, with a printed piece of paper instructing you to push them open yourself. Could be difficult for some. I go to the front desk and no one was there, fair enough it was evening hours. I picked up the phone and dialed 0 like the sign said and no one came. Maybe they were in the bathroom. I checked out Boot Barn next door for about half an hour and came back. Dialed 0 again and the clerk came out this time. She had a scowl like I was disrupting her night. She was very short with me, probably because she didn't speak English well, a very thick accent. No friendly manners or courtesy whatsoever. No smile, no "enjoy your stay," nothing. I go up to my room, and on my way I notice the furniture in the elevator area looks like it was pieces together from a thrift store. No big deal, I'll never use it. The hallways need vacuuming. I get to my room, turn the tv on, and the only thing that works on the remote is the volume. I didn't want to be forced to watch CNN or nothing during my stay so I returned to the desk to ask for the remote to be fixed, and the lady wanted to give me a different room instead of fix it. Then the manager came out, sort of berated her in front of me, deservingly or undeserving I dunno, but he came to my room and fixed it himself. The toilet did not flush and I opened the tank and fixed it myself. The shower is VERY slow to drain. The furniture looks dingy and stained. The hot breakfast is not on weekends. Printed signs on recycle bins saying NOT A TRASH! makes you feel quite unwelcome like you're burdening them with staying here. My key stopped working after the first night so I went back to the front desk to get a new one. Same lady is always there as if she lives here and there are no rotating shift employees. In fact I've never seen any other employees than this clerk and the manager. She did not even want to touch my old card, there is a jar for old cards she pointed to when I tried handing her my old one. If you want to park closer to your room and use a side entrance, we'll they removed the handles to discourage you from doing this, but a tiny rock is placed so the door doesn't fully close and you can pry it open with your fingers. Not secure. I could just use my key to open it as intended. Or did this break too? This Quality Inn is low quality. read more