During my stay, the entire staff from the cleaners to the owners were nothing but helpful and amenable. The rooms are being renovated currently, so hopefully by the end of 2023 they will have updated accommodations. The free breakfast is pretty damn good, the pool always looked sparkling clean, and the employees are just human-beings just livin' and will give you a smile if you give one. I never had any issues with bed bugs, there are mosquitos. I was in multiple rooms, never saw anything that was alive in any room except myself. read more

It was an amazing experience. The water was hot on command, there was plenty of space in our room and the breakfast was delicious and ready to serve when we got there. The only thing I did not like was the channel selection however there were multiple options to choose from! 10/10 stay read more

This place will steal money from you for NO REASON. Their rooms stink and the floors are filthy and then they charge you for getting "dirt on their towels," from THEIR filthy floors. What a rip-off and a scam they have running there. They are rude and extortionists. Wow - NEVER STAY AT THIS NASTY PLACE AGAIN. HORRIBLE HORRIBLE SMELLS and the staff is horrendously rude and the customer service is awful, even from the corporate office who would not lift a FINGER to help us resolve the situation. read more

This is not a place you want to stay in at the moment. They need to COMPLETE a lot more renovations before it's can be a place to stay more than a few hours before driving to your destination. This is NOTa place, this hotel, to pick for a family vacation. What is happening to the Choice Hotel Brand. It doesn't have quality that it once had before COVID. CHOICE needs to assign Regional Quality Control Mangers to inspect hotels under its chain name. McDonald's do a great job at checking their facilities. CHOICE NEEDS TO GET IT TO TOGETHER. INSPECT THESE PLACES. ESPECIALLY THE BATHROOMS, PLEASE. Let's go back to the beginning of this unique unpleasant experience. Upon check-in, I asked for extra pillows. The front desk clerk decided not to place them in a bag and have them delivered to my room. She said here, placed them on the counter. She said, since I used MY Earned Points to pay for the room, take them to your free room on CHOICE. For her to say that, plus say what's the big deal about the state of the room, plus my issues with it. I found it to be a very rude experience. read more

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DO NOT STAY HERE IF YOU HAVE AN OUNCE OF HUMAN DECENCY. I booked a room here on 12/22/21 and the second I walked into the building where my room was, I knew I couldn't stay here. When I go to my room, I refused to even put my bags down. I honestly have ZERO idea how this place is still in business or how people even allow themselves to sleep in a room as disgusting as these ones. There were holes/cracks in the wall, water damage in the ceilings, so much crap in the vents, the room was stale and not to mention just dirty. Also when I walked into the building, there was literally vomit on the trash cans. It looked like this place hasn't been cleaned in decades. Absolutely unacceptable, disgusting, and disrespectful to basic human rights. read more

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Got rained out on the Appalachian Trail and headed to the Quality Inn in Waynesboro. We were greeted by the most welcoming hostess! She found us a room for two nights with a hiker's discount! Encouraged us to get warmed up with 24 hour complimentary coffee, tea or hot chocolate. She recommended a great restaurant within walking distance for dinner. The free breakfasts included scrambled eggs, toast, waffles, gravy and biscuits, fresh fruit, cereals, and beverages. Our last Choice motel had COVID restrictions and only offered a breakfast sandwich. Our gracious hostess was also in charge of breakfast and cheerfully remembered us again. What a sweetheart! Apparently she lost her position as a home health aide and picked up this job. It explains her very caring ways and smile for everyone. The staff who take care of this property also interacted with us on a regular basis to see if we needed anything. Unbelievably kind people work here. Hoping they are heartily compensated because these employees will keep a business flourishing! read more

Our shower head was leaking, bed sheets had stains and what appeared to be mold. Don't think I'll be coming back anytime soon. Place has 100$ deposit on non smoking rooms. The place smelled like cigs when we went in. read more

Quality Inn - Coffee i guess - Hotels Near Me - Waynesboro, Virginia

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Worst crooks in the state. Nasty stinking room, filthy floors, extorted 20 dollars of our deposit bc THEIR floor was filthy and our baby's feet were filthy and we had the audacity to clean her feet with one of their cheap towels. These people are crooks and extortionate looking for a reason to take ur money. They didn't even want to give us a receipt for the cash deposit they made us pay that they never explained when we made the reservation. Horrible horrible smells in the room, nasty nasty floor, DO NOT STAY AT THIS PLACE. YOU WILL BE SORRY IF U DO. I CANT STRESS THE FACT ENOUGH THAT THESE PEOPLE ARE CROOKED AS THE DAY IS LONG...​ read more

We were booked to stay here one night as we were passing through while traveling. We ended up checking out by midnight because we kept finding bugs throughout the evening. Some were smaller gnats/ants but some were a bit larger than you would normally expect. We had to drive and check into a new hotel. read more

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This property was very nice and well maintained. It was actually one of the nicer Quality Inn's we stayed at during our entire trip. I would have given the hotel a 3/4-star rating if it wasn't for the staff. We arrived late and the lobby was closed. So I'm standing there outside in the cold thinking what do I do. After a couple of minutes of walking around the outside of the lobby, an attendant walks up to me while muttering to himself and let's himself into the lobby door ... by the way, I'm still standing out in the cold. He then points me to a bulletproof glass window and checks me in through that window. But it get's better, the attendant keeps me waiting outside in the cold during the whole check-in process (which took forever), but when it came time for me to pay, then he let's me in so I can swipe my card! I'm not quite sure what customer service training Quality Inn gives it's staff, but clearly it is not up to par. read more

As the owner and general manager of a top ranked boutique hotel and restaurant, it's my practice when services are excellent to post positive, informed reviews. When services are poor, an equally long standing practice is to communicate with the organization's management to provide them the opportunity to understand the issue, research and resolve it. Readers can check my review history to confirm almost all reviews are positive; that's because managers have been offered the opportunity to resolve situations which would have resulted in a negative review. It's my wish as a hotelier and restaurateur that more guests would chose to communicate an issue to management so they are aware and have a chance to resolve it. The appropriate place for a negative review is when an issue has been brought to management's attention and deliberately left unresolved. This is a case study in that type of management. We checked in at 1AM as a scheduled late arrival on May 17th, here for a two night stay for our son's graduation from Fishburne Military Academy. The lobby was locked, access was only through a white plastic phone outside the office. We could see the clerk asleep in a chair behind the desk, He did not wake up despite the ringing phone a few feet from him. We pounded on the window; he eventually woke up, came to the window, asked for our name, confirmed us as a scheduled late arrival, and went back behind the desk. After several minutes fiddling with the front desk computer, he sat back down and fell asleep again in full view of us. We pounded on the window, woke him again, and eventually got him to check us in and give us keys. We are sufficiently experienced travelers that we simply laughed off the sleeping night clerk, not realizing we were experiencing the fruits of the organization's mismanagement. We fell into bed sometime after 1:30AM. My wife noticed an area of the fitted sheet which felt damp. I reached down in the dark, felt, and wrongly assured her they were just not properly dried. We woke the next morning, found the sheets wetter than the dampness felt the night before, and pulled back the sheets. Much to our chagrin, we realized we were looking at a urine stain. Pulling off all sheets, we found the mattress underneath soaked in urine. It appeared that sheets had been put onto a urine soaked bed, which took them from damp to wet as we slept on them. Disgusted, we brought the sheets to the front office to a helpful front desk clerk, Richard, who was apologetic, and promised to address it right away. We asked to speak to the manager; he gave us the phone number for CD, the owner manager. We called CD, who could not have been ruder or more abusive. He accused us first of making it up to get a free room. I patiently explained my professional background, that his staff had in their possession the urine stained sheets, that there was no possibility of fallacy. He angrily told me that if I did not like his hotel, I could leave and find another one. My response was that he had been given a chance to review the indisputable evidence and resolve the situation. Failing to do so, he left me no choice but to make public the circumstance via reviews. We informed Richard of our discussion with his boss. Richard came to the room, inspected the mattress, confirmed it soaked in urine (see pic), and found a mattress with which to replace it. He apologized for the owner and his practices; he had apparently been disciplined for giving us the owner's contact number. Based on discussions heard from a number of staff, our experience, the short staffing and well below par service and cleanliness, and the abusive unprofessional behavior of owner CD, were not even marginally unusual. My wife had made the reservations, and unfortunately had not first checked reviews. She is confident she'll not make that mistake again. read more

Quality Inn - Urine Soaked Mattress - Hotels Near Me - Waynesboro, Virginia

I do not recommend this hotel to anybody that plans to sleep or relax. The refrigerator operated at a decibel level higher than most power tools. The breakfast consisted of mini bagels taken out of the freezer and expired yogurt. Sleeping in your car would be a better alternative. read more

This seemed like a pretty standard quality inn. Clean, good price, nothing fancy, and the free breakfast. They did have a weird door system where you tapped your key card rather than swipe. Also, the door didn't close without really pulling it in, and it beeps unless it's completely closed. That's okay if you don't have your ipod on, but if you do, you may try to close it while going to breakfast and not hear the beeping. Fortunately, when I got back to my room, my GPS was still there! The location is pretty good - a short distance to SNP, and the downtown is in walking distance. read more

Really dissapointed that I got 2 rooms and neither microwave functions! I need my popcorn, also the way I was talked down to while when I called to let them know. read more

Very friendly staff and nice rooms! Price was really good and you even get a free breakfast! Will definitely stay here again when we are in the area for winery/brewery tours! Didn't get a chance to get into the pool but it looked nice as well! read more

Woke up at 2 AM to extreme itchiness from bed bugs. They moved us to the next room over in hopes there were none in there but the damage was done. I was too traumatized by the pain that i slept on the floor on my camping bedroll to avoid any further issues. On top of all that, there were various other insects in the bathroom including cockroaches, spiders, and crickets. Their solution to all this was to sign us up for their scam ChoiceHotels rewards program and give us a measly 500 points and then proceeded to lie that it would count as $50 dollars towards another hotel. It takes an average of 8,000 points to get a free night at one of their hotels. They also tried to offer 1/3 of our total payment back to use in the same hotel in the same location. It was almost offensive that they'd offer such a ridiculous reparation when we live in Iowa and will most certainly never return to the Waynesboro, VA Quality Inn. Bit of an ironic name in our experience. read more

This place doesn't get a ton of good reviews but I guess I'm not as picky. I want a clean room and comfortable bed and it offers both. The people are friendly and nice. The breakfast is good for a quality inn. If you want the Ritz don't stay here. You want a clean comfortable room at a good price than stay here. read more

Typical older motel with several nice upgrades: new flatscreen TV, refrigerator, microwave. Clean bathroom and good clean beds, basic upgrades to sink and bath. Old carpeting, furniture round out the 'has been' atmosphere but you get what you pay for at this price point. Breakfast bar is basic, go early if you want the boiled eggs and yogurt they were out when we arrived late in the game. Oh well. Very quiet neighborhood next to a church and across from a defunct shopping center. Free Wall Street Journal inside office door,,, at least I hope they were free! read more

The room was clean; it's very easy to get your belongings into, and to come and go as you please. The breakfast is nothing to brag about, but overall, it's convenient and I would stay here again. read more

I've read the two other reviews, but I really like this place. My husband and I stayed in the building separate from the main building. It's not a four star hotel, but our non-smoking room was comfortable and had sliding glass doors that opened onto a little balcony (love hotels/motels that let you have some fresh air), a fridge, and a microwave. We would stay here again. read more

Clean room that seemed to be recently updated with new carpet. The room was quite large and very clean. Most pools open on Memorial day, not this one. It had 4ft of dirty water. read more

Great beds, and very affordable. Everything was clean and there were plenty of outlets to charge our devices. Breakfast pickings were slim, but it was still good. The front desk was very friendly when we checked in. read more

Considering I never even got into my room. I'd give this hotel less than one star. It is the worst customer service I've experienced in my life. I never write reviews and never complain because I work in customer service. But the attitude and lack of compassion of this terrible establishment have caused me to take to the interwebs. I booked through Expedia, the reservation day was wrong. I arrived today and they said I was booked for the day before, I was still in a different hotel 200 miles away. Instead of offering to transfer the night, or at least partially refund my money, the clerk said sorry about your luck and ignored me, like eyes averted to floor as if I had a third eye ignored me. I took to Expedia, who called on my behalf, they also told Expedia they wouldn't refund my money. Stellar customer service. Its probably why there wasn't a car in your parking lot. I'd recommend sleeping in your car before giving a dime to these guys. Worst. Customer. Service. EVER. CAPSLOCK!!!!! read more

I have been staying at this motel for years. It is an older property - I remember when it opened while I was a cadet at Fishburne Miliary Schooi - 1957-61 so it shows some age. But the staff, especially Brandy is both helpful and friendly. The prices are very decent and the breakfast is good. It is also situated close to the heart of Waynesboro and mostly quiet. read more

So, I'm not a bona-fide "yelper" and I don't usually "yelp", but I have to talk about this place because it's a joke. I booked this hotel through Booking.com and although I've never EVER had a problem with a Booking.com reservation in the past, I did here. In fact, since I knew I would be checking in late, I called The Quality Inn to ensure there would be someone at the front desk after 10pm for my check in. The person that answered the phone said there would be and then requested my reservation information. That's when they stated they couldn't find my reservation. I told them it was through Booking.com and they then informed me that I, ME, not them, should contact Booking.com to verify my reservation, which I did (sidenote: other reviews of this location note the same issue). Booking.com had a record of the reservation and then put me on hold to contact the Quality Inn. After a minute or so, they got back on the phone and said the discrepancy had been taken care of. Awesome!, crisis averted. Or so I thought. I arrived that evening when expected (and communicated) and I was greeted at the front desk by a woman who had her two (very) young children with her behind the counter. Professional? I don't think so. She checked my reservation information and again, no record of my reservation. Give me a break! Something tells me this place has a "communication" issue with current technology since Booking.com's track-record with me has been immaculate. The desk clerk was able to get me 2 rooms, that I requested, for myself and the other couple accompanying me. I got to my room and my companions got to their room. That's when they informed me that a cockroach had crawled across their television.......ewwwww, are you kidding me? As far as my room? My toilet didn't flush!!! What? Seriously? The only reason that I give this place a 1 star, is for the breakfast. The next morning, the same desk clerk, with the same 2 children in the lobby (does Child Services know about this? Did the children even get some sleep?) was the person arranging the breakfast. The breakfast served was nice. Mini muffins, eggs (though tasteless), waffles (that were a mix you had to make yourself in the waffle iron) and juice. I see that other people think highly of this place, but my suggestion is that you avoid it utterly. Total fail! (the breakfast was the ONLY redeeming quality about this place) read more