Overall the service here is excellent! The lobby smells wonderful! The rooms are clean and have…read morespecial touches of rock in them. Pool was lovely. They did mess up a food order we had for room service, but they at least fixed the situation. We also got our room service quickly, but if they are busier than usual be prepared to wait. Also this is a great venue for concerts! Overall friendly service, we'll be back!

We had such a fantastic day at the Hard Rock Hotel Daytona Beach! I ordered the blackened fish…read moretacos & the blue cheese tater tots (minus the bacon), and everything was absolutely delicious! The atmosphere was perfect for a relaxing day by the pool with family. What truly made the experience exceptional was the service. Our waitress, Messi, was phenomenal--she somehow managed to take care of everyone at the pool with ease, all while delivering amazing margaritas and maintaining such a friendly, professional attitude. Kirk, who was running food, also went above and beyond by helping me set up our umbrella, which made a huge difference so my grandma and the kids could stay cool and comfortable. Both staff members were super helpful and friendly! It's not often that we come across rockstar service that truly stands out, but these two made our entire day. We'll definitely be back!

My recent stay at the Hampton Inn Daytona/Ormond Beach at 155 Interchange Boulevard, Ormond Beach,…read moreFlorida, 32174, was very poor. As a loyal Hilton Honors member, I frequently utilize the contactless check-in and digital key features designed to enhance guest convenience and streamline the arrival process. My experience at this particular location, however, starkly contradicted these anticipated benefits and fell significantly short of the high standards I associate with the Hilton brand. Upon booking my reservation, I was pleased to receive an email confirming my digital key availability and the option for a contactless arrival. This assurance, however, proved to be entirely misleading. When I arrived at the hotel, I found that my digital key was not activated in the Hilton app. My expectation of a seamless entry was immediately dashed when I was informed at the front desk that I was required to physically complete the check-in process, including presenting identification and filling out paperwork, before my digital key would be enabled. This completely undermined the very purpose of the Hilton Honors contactless program, causing considerable inconvenience and frustration. My attempt to clarify this discrepancy with the front desk agent, Brittany, regrettably escalated into a deeply unpleasant encounter. Despite my explanation and offer to demonstrate my active digital key option within the app, Brittany became immediately dismissive and hostile. She refused to acknowledge my concerns, instead accusing me of being "belligerent" while claiming she was trying to help. Shockingly, she then attempted to cancel my pre-paid reservation, an action that was fortunately unsuccessful due to the advance payment. Such professional misconduct is unacceptable and completely undermines any sense of customer service. Following this disheartening interaction, I requested to speak with a manager Jomarie Villanueva Perez a request that was denied. I subsequently reached out to the manager via email, detailing the issues I had encountered. The manager's response was not only unhelpful but also misrepresented the facts of the situation, offering an empty apology defending the employees actions. No compensation, or resolution for the extremely rude and hostile treatment I received from their employee. Beyond the severe service failures, the overall condition of the hotel was also disheartening. The property appears to be noticeably rundown, and I was particularly dismayed by a pervasive dog odor within the room. The hotel has a pet-friendly policy, which allows dogs for a nominal fee, the lack of proper cleaning and maintenance created an uncomfortable environment. Furthermore, the persistent barking of dogs was audible from neighboring rooms, particularly during quieter hours, further detracting from a peaceful stay. In light of these numerous and significant issues - ranging from the failure to honor core Hilton Honors benefits to egregious customer service and substandard hotel conditions - I feel compelled to advise other travelers to avoid the Hampton Inn Daytona/Ormond Beach. This experience was deeply disappointing and has unfortunately tarnished my perception of what I expect from a Hilton property.

Bed bugs in room 400 on 28 November 2024. I can't imagine a…read moreplace this reputable and costly has bed bugs!

Zero hospitality. The woman at the front desk hates her job. won't answer questions just shoves a…read moresheet in your face and tells you to read it. They Require you to wear a stupid bracelet while on property. We were there for seven days and we were supposed to get service every other day which would've meant three times and we only got service once on time and we had to ask for the second one by making a call. Positive : Lady who works at the breakfast places fabulous and works extremely hard. And she's good at hospitality. Man who works outside does a lot.

Booked a 4-night stay with my husband. Checked in via the mobile app (as I always do, as I am a…read morefrequent traveler and have Hilton Gold Status). Greeted by the front desk clerk upon arrival and headed to our room. We noticed our "free" bottled water wasn't in our room, so we headed back downstairs to get our waters. Clerk asked for our room number and gave us our waters and we went upon our way. We came and went from the hotel multiple times per day every day of our trip and were always greeted by the front desk clerk. We woke up the final morning of our trip, enjoyed the complimentary breakfast, packed up and were going to head to Disney World for the day. Much to our surprise, our rental vehicle was not in the parking spot in which we left it. We proceeded back inside and advised the front desk clerk. She advised us that they towed it away because we didn't register it. We were NEVER asked to register our vehicle during our check-in and various encounters with the front desk personnel. The hotel only had a few guests our last night, so I would think they could have done courtesy checks with the people who were staying to see if the vehicle belonged to them prior to towing it away. We asked to speak to the manager (Roseline). She came to the front desk, never made eye contact, pretended to type on a computer, never apologized for the mishap and promised to look into the matter and get back to us. We are now 8 days later, and we still haven't heard one word from the hotel. I have left several messages and sent multiple emails to not only Roseline but the General Manager as well with absolutely ZERO response. We have spoken to Corporate Hilton who has been responsive however, they have indicated the hotel is required to rectify this situation. DO NOT BOOK A STAY AT THIS HOTEL IF YOU EXPECT STAFF TO BE ATTENTIVE TO YOUR MATTERS.

We had a very nice stay. The pool was unavailable for one evening. It was a customs fault. Up and…read morerunning in the morning. The staff is incredibly nice. Air was cold. Rooms are charming. A little dated but clean. The location and view were spectacular!!! There are also cottages and a campground. We will return.

After 3 or 4 visits over the past 9 years I think we are knocking this one off the list. They work…read morehard at trying to keep the place looking fresh but there's only so much you can do before it requires a major overhaul, like new bathrooms. Pool is great for kids, could use a couple more umbrellas. Our biggest beef is the lady at the front desk having a major hissy fit when she claimed that we're parking in two spaces. We were not parked in 2 spots based on the pavement striping. But regardless, we moved over 3 feet so another car could park over top the 5 foot wide hashed spot next to the sign that says "Van Accessible". Go figure. We had a handicap placard. Not handled like a business that wants to accommodate people. I suggest a kinder tone, like, "we would like to squeeze one more parking spot in that obsolete wheelchair spot. Do you mind moving?" The lady got combative and defensive when my wife suggested that they improve the white striping on the black asphalt to reflect her reality.

I attending a woman's Christian conference in Daytona Beach. My church provided a group rate coupon…read morecode for Friday night at the Hilton Daytona Beach Oceanfront. This hotel was right across the street from Ocean Center where we would be headed the next morning. The hotel was massive having a south and north tower with 16 floors on each side. My roommate and I were ocean front on the 12th floor, nearly in the middle of the south tower. WOW, what a view! I didn't realize until arriving to the room there was no balcony. However, you could open a regular size sliding door to see and hear the ocean. There were bars like a balcony in front of the sliding door but you could only step out one foot on the tiny platform. I left the door open while I was reading and it was so peaceful to hear the ocean;) Parking was nearly two blocks away on the opposite side of the street and across the street from the entrance of Ocean Center behind a barbecue restaurant. This was a bit of a pain pulling the luggage that far. Plus you had to go up a steep incline to get into the lobby. I could have paid an extra $20 for parking overnight if I had used the hotels valet service. No thanks lol! We did get a discount for the parking lot because we were attending the conference. Instead of $35 it was $20 (with taxes $23). The hotel was a little dated. The light over the sink flickered. But did stop after the light was on for a little bit. The beds however were up to the Hilton standard as well as the pillows, nice and comfortable. I shared the room with a friend from church. I liked the feature of having an extra sink and mirror outside the bathroom. There was a mini fridge but no microwave. The desk chair needed replaced as the seat was very worn in. Service at the front desk was friendly and they helped answer all my questions about parking. It was a little confusing because you didn't have a ticket and I couldn't figure out how I would get out of the lot when the conference was over the next day. But the front desk attendant advised they would have someone at the exit gate to open it when the conference let out. And they did;) Thanks for a comfortable night's sleep Hilton! I would stay here again if attending a conference that included a discount code as this hotel was pretty pricey.

The two stars are for the location and convenience it is to the beach…read more This really disappoints as a Hilton Hotel. The bathroom, bathtub and sink really needs renovation and cleaning. The water also does not go away at the sinks quickly. Really a cleanliness issue. The bath tub is broken too. Also the hotel can get some upgrade: it's really run down. Swimming pool can get an upgrade too. There is a mini fridge for you to put drinks. The beds are ok but can be better maintained. Carpet can be cleaned better. Will probably not come back to this location. Parking is $55 for valet. Opposite outdoor parking is $35 with in and out privilege and $25 per day for no in/out.

Check in time is too late in the day. Office staff was rude."Denise" was argumentative and rude…read more Rooms were clean however, my things were gone through while I was out. There is no safe to lock valuables. Only one car allowed which we were not made aware of until we arrived. Too bad that one bad apple ruins it all

Another wonderful visit, a place I've stayed for the last 15 years! It feels like coming to an old…read morefriend's house. The staff is amazing and we usually are on the move throughout the day, enjoying the area. In the afternoon a bbq at the pool and hot tub in the evening. Pretty much every thing you need for a memorable vacation!

The staff here are very polite and attentive. The cleaning staff will clean the room every other…read moreday which isn't too bad when you request extra towels. I believe Longboard might be the only tiki bar on the beach that is located on the premises. The best part is that you are steps away from the beach. There is a laundry room on site but the dryer was broken when my fiancé and I needed it. There are also amenities, snacks, and alcohol for purchase in the mini store.

The staff were organized and provided exceptional customer service. The staff smiled and greeted…read moreyou every time they encountered you. They would check in throughout your visit to make sure all your needs were met. The rooms are older and need minor repairs but furniture is new. The breakfast was nice, everyone in our party (even the picky eaters) was able to find things to eat.

I usually don't write reviews but this review is a most. I'm currently staying at this hotel…read moreduring bike week for work. Although this wasn't my first choice of hotels, it was responsibly priced. Once I arrived I was immediately concerned about my safety Due to the abundance of bikers and being a single female traveler. Stressed from work, I took an anxiety med at work and once I arrived back to my room I had a glass of wine. Big mistake. The mixture of wine and the meds I took earlier didn't mix will. I found myself poolside Incapacitated and unable to move. Immediately security came to see if I was ok. I told them I was fine ( but I wasn't ). Security left because I told them I was ok. Security new I was in an compromised sate and came back and made sure I got to my room safely. I thank these ladies so much. Anything could have occurred! Thank you for making sure I was safe. Don't over look this hotel. You will be safe, the security is A1. Thanks again!

Husband and I checked in, went to our room which had a broken lock on the door handle. Inside of…read morethe room smelled so bad it gave us immediate headaches. Returned to the front desk, Melissa did not have another room available for us. We asked for a refund of our upfront payment and Melissa, manager, said she. cannot refund and we would have to contact the manager who was not on site. We will not get a refund from this dump of a hotel. We will never reserve another Sleep Inn ever again. This hotel is dirty and has transients hanging around. Someone smoking the jazzy cabbage out front. Those red flags should have been our first indicator things were going south, but we had just traveled 24 hours to get to Florida and were very exhausted.

First, the staff was very helpful and friendly. Second, our unit was very clean. After that, eh…read more My 2 friends and I were staying on the 7th Floor in the South Building. Exiting the elevator, the carpet is FILTHY. That's F.I.L.T.H.Y. Everyone kept saying the property was recently acquired and scheduled for renovations. I don't like excuses. CLEAN THE CARPET!! Better, remove it and install tile. And not cheap luxury vinyl - actual tile. Easy to clean and lasts forever. Next - you can't access the beach because "the contractors are scheduled to fix the deck" - but they never showed up. Another excuse. HIRE ANOTHER CONTRACTOR!! The kitchen - no serving bowls, one shelf in the pantry. Sunday was pasta night. Because there were no serving bowls, we had to serve out of the pan. And we couldn't have a concurrent salad because we had to wash said pan to use it as a salad bowl. Only ONE small shelf in the pantry. There was no place to put groceries, so they were all over the counterspace. Same pathetic "renovation" excuse. The Master Bath had 2 shower gels and one conditioner. I asked the cleaning lady to switch out one gel for a shampoo. She said "right away." Never got my shampoo. To say not at all impressed is really a stretch. To say never staying here again is totally on point.

We stayed in the north tower. Our unit (703) was very dirty. Definitely needed a deep clean. The…read moretile by the living room patio door was cracked and moved when you walked on it. The patio door from the bedroom was very difficult to close. The rug was very dirty, remove it or clean it. There were bugs in the light fixture. The grout was black and obviously painted over in one of the bathrooms. The pool was closed, which we were notified of one week before our trip. The best part was, arrangements were made with the resort next-door and we were able to use their pool. This resort was not up to Hilton's standard. Needs a definite remodel. The front counter staff members were very nice and accommodating when we needed things. Towels were replaced promptly and garbage picked up as there was no garbage shoot in our building.

I wanted to extend my weekend while in Daytona so I found a reasonable hotel, Spark by Hilton, in…read moreOrmond Beach. It was more of a motel as the doors were on the outside. But you had to use your room card to get into the building to access the elevators. I had an oceanfront room on the 7th floor with a small balcony. I enjoyed my night in Ormond Beach more than Daytona as it had a slower pace and was quieter. The room was a nice size but the bathroom was teeny tiny. The bed and pillows were comfortable. The chair beside the bed was comfortable as I sat in it for a while watching TV. But if you're looking to do some work at the desk it only offers a pull-out stool which was stored under the desk. The free breakfast Sunday morning wasn't much. There was no hot bar or waffle maker. I grabbed a bagel, toasted it and added some strawberry cream cheese. They also had cereal and muffins. I loved that checkout was at 12:00 PM! I got up just after sunrise put on my bathing suit and hung out at the pool for about an hour, grabbed some rays before eating breakfast, taking a shower and hitting the road for home. I would stay here again but probably only for one night.

This place was amazing,first, they let me and my family check in 4 hours early. And they gave us…read morethe beachside room for the same price as a normal rooms that usually cost 100 only per night. And the sunset was beautiful from our hotel because the sun was right in front of us.The room came with 2 beds and a couch that can fold into a bed.There is an balcony that faces right towards the ocean. Really warm pool outside with a gateway to the beach.Big TV I'll say, and free breakfast 6-10 am.Room was really clean with the nicest workers at the front desk.There are 7 floors, plus's a underground parking lot. I was 5th floor and it was amazing. really close to a McDonald's and really sheep restaurant That I left a review on definitely recommend if you're going to Dayton Florida.