The room was pretty nice until I noticed there were ants..(I included two pictures of some ants…read morecrawling around by the air conditioner). The breakfast food was alright nothing too special. The pool water looked odd, a little discolored/murky. The gym was well kept, had free weights, and machines. Almost forgot to mention that their little store is mostly overpriced snacks ($6 snickers bar...). I would describe this hotel as alright. The staff was very kind throughout the stay.

I just returned from a 4 day stay at the Home2 Suites with work in Joliet Plainfield and I was…read moreEXTREMELY happy with my stay. 1. Staff was very friendly, helpful and professional 2. Room was very comfortable with small kitchen like area -Full fridge, microwave, sink, etc... 3. Great work out room / area 4. EXCELLENT WATER PRESSURE 5. Hot chocolate station in lobby helped during the very cold weather. 6. Cool fireplace out front 7. Perfect temperature settings Located near many food options, I recommend and will be back next year. Thank you

If you never visit Heritage Harbor you will never experience the beauty, the peace and serenity…read morealong with the fun all in one place just an hour from the suburbs!! The Cottages and Houses are right on the river just a stones throw away!

We just got home this evening from Heritage Harbor. when we arrived we discovered that none of the…read morebeds were made. when a staff member came to remedy the situation, she found no clean sheets that she said she placed in the laundry earlier. She had to leave and come back. I do not like the new portal system for checking in!! First it was not explained to me how to use It! I don't like sending personal information over the net, and it wasn't explained to me until I was able to speak to a person at the harbor office that I could have completed some of it on my arrival. The portal eliminates much of the personal contact which I feel helps to make the experience better!! Then, after about 8-9 different stays at the harbor, after NOT breaking anything and maybe leaving the home cleaner than we found it, we had to pay an insurance fee!! NOT given a choice!! Another factor we found out on the day before arriving on the non helpful portal! Just another way for more money to be made with less personal contact. We generally lovery spending time at the harbor, but things are definitely changing and I'm not sure all for the better!

The company I work with hosted an event here and it was a great experience. The venue was lovely…read moreoverall and offered a very positive experience. Here are a few staff members I'd like to highlight that were absolute champs during our event. Anthony - this man was everywhere!!! From responding to urgent text messages asking for HVAC adjustments, to vacuuming the floor himself, to placing salad plates on the tables. Anthony was a huge help and consistently professional and reliable during our 2 days. It was a great pleasure to work with him. Karina - she was part of the serving/kitchen staff. Apologies for not remembering her title, but she was wonderful. It was evident that she took pride in her work and in getting things right. She was always on the move making appropriate adjustments and was always open and happy to take questions and/or requests with professionalism and grace. 2 Small negative comments 1. Conference room cleanliness - the conference floor/carpet needed to be vacuumed. NOTE: there was an event right before ours, but the made a bit of a mess on the floor and it looked a little unkept. Anthony himself did a lot of vacuuming for us to help clean up the main room. 2. HVAC - in the smaller meeting rooms, the HVAC was really loud and difficult to hear speakers over the noise. It also seemed difficult to get the air to those rooms turned off so the noise would stop during the speaker's time. Anthony did try multiple times to help in this area. The hotel stay was also pleasant - the room was clean and up-to-date. The gym was HUGE and had great equipment - weights and cardio machines facing the beautiful scenery outside. The outside of the hotel was also beautiful - a little pond and gas fire pit that's turned on in the evenings. The hotel restaurant was also wonderful - great food! And since our event used the in-house food, the food provided for our event was similar quality to what was served in the hotel restaurant. It was delicious! DISCLAIMER: This review contains my personal opinions only and does not reflect the opinions of the company I work with.

Was a nice enough stay. Very nice pool/sauna/hot tub. Great bed, pillows, and linens. Only thing is…read morewe stayed Sunday night. Enjoyed it enough to stay another night, but they jacked the rate up by $50. Not really appreciated. Probably won't go back because of this practice.

This roadside hotel rocks for being out of the city. Rooms are spacious, clean, and tastefully…read morerenovated. Check-in was prompt, smooth, and friendly (even late at night). Even the standard hotel breakfast is a notch above (protein, eggs, yogurt, TWO kinds of waffles, various other carb options (cereal, toast, bread, bagels). Free water upon check-in is available at the counter if you need a bottle -- I also happened to have massive back pain and the front desk was able to provide me some emergency ibuprofen free of charge! Will definitely stay here again should I need to be in Joliet!

There is no or even though there is one listed on their website. Also, the pool is empty of so…read moretechnically they're not lying about the pool even though you swim in it and I guess technically they're not lying about the and bar because it is in the building, however it is closed permanently

When I got my friends' save the date with their wedding venue location, I immediately looked for…read moreclose hotels. This hotel is literally across the street from Sanctuary Events! This hotel is a small boutique hotel with 8 rooms. It is gorgeous inside. Parking is a little tight and they allow for 1 car per room for that reason. On the day of my reservation I received both email and text instructions on how to access the room. I was in the South building in the Rae room. This room was up the steep stairs. The room itself was small and quaint. There were a couple of hooks to hang clothes. They had a tv, keurig, and mini fridge. The bathroom was located across the hall. The pillows were a little uncomfortable. Definitely recommend this non-chain hotel for a different type of vibe.

Wow this hotel is a gem…read more This is a very small hotel with 9 rooms split between two buildings. This is a historic building that's a true gem. Parking: They have a very small private lot that can fit one car per room. In the rare event you can't find parking, the hotel manager can help find you a new spot. Check in and check out: This hotel doesn't have a traditional front desk. Instead you will get a code for your door and the main door of the hotel building that you're in. Each room is so different and definitely find their website to see the difference between them all. While this place doesn't have a front desk and doesn't do daily turn down service, everything you need is just a text away. I truly loved the peace and quiet nature of this hotel. Only downside is since this hotel is an old house, it means that the air conditioning and heating is for the whole building vs the individual rooms. So if one room wants it hotter, everyone gets it hotter. Overall I loved this hotel. It's half a block from downtown Plainfield and walkable to so many wonderful restaurants and stores.

First of all to MARRIOT! Let us leave reviews on the app. I don't often leaves reviews but when I…read morego out of my way to leave one I need to be able to so yelp it is! I tried using the mobile app to check in, and they checked me in (didn't get a mobile key). And took my hotel plus extra. When I went to the hotel I waited for 20 minutes while 2 others checked in, then was told it's not the hotels policy to complete mobile check in without validating your identity. This is BS because I check in to nicer Marriott locations and rarely have to do this. 2nd they don't need my credit card a 2nd time. They already ran it but they insisted it was policy. The staff was friendly and professional but it's a Fairfield inn not a 4 star Marriott check me in with my mobile key so I don't have to wait. Do not let them have your credit card in their hands! This is how people phish your credit card info! Trust me mines been hacked several times and I travel a lot. It's usually small hotels that "require" they see your card. Not saying that's what was happening here but I didn't let them have it! Marriott since you won't let me decide to leave a review I will leave one on yelp or google every time your franchised locations do not allow me to properly use mobile key. And regardless it's a 1 star!

Bring your earplugs. AC unit was buzzing and grinding all night. Body wash was empty in the shower…read more Breakfast was ok. And $50 pet fee is too much. For the price I really was expecting a better experience!

Wow this is a gem of a hotel! Firstly if you love nature, this hotel is only 15 minutes from…read moreStarved Rock State Park. The staff here is absolutely fantastic! They are incredibly friendly and so helpful. I truly loved how this hotel is right off the highway but just enough that it's so quiet. The parking lot is very spacious. This hotel also has a fantastic breakfast included in your stay. Truly the staff love their jobs here because they are like a family welcoming you into their home. It's so remarkable. The room was beautiful and such a clean room. If you are looking for a good, clean, and comfortable hotel with amazing staff, this is the hotel for you!

Update the rooms! Old, soft mattresses are extremely uncomfortable. The linens are dingy. Mold on…read morethe ceiling. Needs major updates!

We stopped in for a family birthday party, they had rented out the space. Perfect spot for a…read moresmaller party, nice decor, full bar, and you can cater in your own food. They have slot machines behind a curtain if you want to step away and try your luck! Friendly service.

Under new ownership. They know what they're doing and have really given the place a much needed…read morefacelift. Excellent for party rentals!! Highly recommend it!!