If I could give this establishment zero stars, I would.
We booked our stay in advance using credit cards points and explained this again when we checked in, but naturally, we had to put a card on file just in case. The motel was extremely understaffed; the poor kid at the front desk was doing his best to take care of us and the other guests, but he was clearly overwhelmed. The main computer wasn't working, so he had to do all the check-ins on a laptop that was clearly on death's door.
When the time came to check out, that poor kid wasn't able to print out a receipt because the computer was offline again and the laptop wasn't connected to the printer, so we left without one. That was a BIG mistake.
When we got home, we discovered that the motel had charged our card for our stay, even though we'd already paid in credit card points. In short, we'd been charged twice. When we called the motel to ask for a refund, we were told (again, by the same poor overworked kid who appears to be the only human being who ever works there) that this had been happening a lot but that only the owners, Sajel and Kashur Patel, were authorized to issue refunds. Inconveniently for us (but conveniently for them), the Patels were on vacation. We left messages for them, but these messages were never returned. We were given their cell phone number, but their voicemail was full so we couldn't leave a message.
Despite leaving multiple, increasingly urgent messages, nobody from the motel ever contacted us about our refund request. Even if the double charge was an honest mistake, the owners' avoidance and refusal to correct it is tantamount to intentionally double-charging their guests. This is theft.
Do yourself a favor, and stay somewhere else. read more