BED BUGS & VERY Poor Management Response…read more My husband, our 2-year-old daughter, and I stayed here for a wedding from 9/19-9/21. My sister and her boyfriend stayed in the room across the hall. I'm sharing our direct experience so others can make an informed decision. The first night was uneventful, though our room had a strange smell and didn't feel very clean. We stayed because of the wedding. The night after we checked out, I found multiple bites all over my daughter's back. They became swollen and painful enough that she needed steroids. Around the same time, my sister--who was still in her room--found a live bug. She physically brought it to the front desk, and staff saw it and acknowledged it was a bug. I later noticed I also had several bites on my chest. We immediately began trying to reach the manager, Sanjay. For weeks, neither my sister nor I could get a call back. Staff repeatedly told us he was out of town. I finally reached him well over two weeks later. When we finally spoke, I felt he was dismissive and unprofessional, even when discussing our toddler's medical treatment. He refused a full refund--in fact, we never received any refund at all--despite the situation and the expenses we paid afterward (medical, hot-drying/ruining clothes, and hiring a detection dog to check our home and car). He also asked for my daughter's medical records, which I was not comfortable providing due to privacy. My husband later called, and that conversation also became extremely defensive. The manager claimed the bug my sister brought to the front desk was "a wood chip," even though she had watched it moving and the staff had already seen it and agreed with it being a bed bug. He repeatedly referred to my husband as "your lawyer husband," which came across as rude and unprofessional. I was also told that the health department had been contacted. When I called them myself, I was told they were not and haven't been notified at that time (this was nearly a MONTH later). They eventually checked only the rooms we stayed in--and that was about a month after our stay. When I spoke to Tammy the employee at the desk 3 days later, they had no record of any issue and the room was still open... which is highly concerning. At that point, we refused further direct communication with the manager and worked only through corporate. Even corporate staff expressed they were surprised that a refund hadn't been offered. Instead, we were eventually told we were placed on a "do not stay" list. Honestly, that's fine--after this experience, I would never return. This situation cost our family close to $1,000, not including the stress and worry over our toddler's reaction to the bites. And we never received any refund of any kind. I waited to write this until I had cooled down so I could be clear and factual. I can only speak to our firsthand experience, but based on that experience, I personally would not stay here again and strongly encourage others to use caution. I see another recent review also stated bed bugs were found (and that was not from my sister or her boyfriend), so we are not the only ones experiencing this. Please use caution when staying.

Let me tell you this place is wonderful!! Had to check in late night with 3 little kids do to…read moreneighbor hotel full of mold!!! We wer tired an felt sick and front desk man was INCREDIBLE! Check in fast honest clean clean room and smells so good! Best hotel around so glad we found this!!

The beds are super comfortable...exactly what you want after a long day. Nice bonus having both a…read moremini fridge and microwave in the room, which makes it feel a little more convenient than your average hotel. I stocked up at a nearby Walmart. Tons of eating options within walking distance.

This morning I had an amazing experience with Deb, who is a General Manager of the Hotel…read more My Employer had several people traveling to the area & we booked multiple rooms at the hotel. Unfortunately, one of the rooms got double booked on our side which created a reservation for an extra room resulting in a "no show" fee. Deb went above & beyond in helping me resolve the issue. She was very courteous & patient. The best customer service experience I have had in a long time! By the way, all the employees enjoyed their stay & only had positive things to say!

Make sure you bring an eye mask because the light that blinks every 90 seconds will drive you NUTS…read moreall night.. when you bring it to the staffs attention they laugh and say, yeah, we know. Second, if you want to try and sleep between the lights blinking all night whatever you do DO NOT let them put you anywhere near the elevator. It was so DAMN loud every time someone stopped on our floor. But what did it for me and had me checking out early was something I know the lady meant to be kind but I (women) travel for business 70% of the time by myself and this was my breaking point. My husband went down to get a bit of breakfast and had his hands full coming back to the room. The lady swiped her key and let him right in. Are you Kidding me!!!! So that's how easy it is to let someone into a room at your hotel? The least she could have done was taken his card in his hand and done it. She had NO idea if that was his room or not! Sorry, but if your guests safety is NOT your top priority I will make sure and do a review and let ALL women know they are not safe in your hotel. Please go somewhere else!

Spent 3 nights here recently and had an excellent experience. Hotel was clean, staff was helpful…read moreand parking was easy. Hotel is right off 94, but not so close you can hear the highway. Free breakfast was delicious and served in a clean, well kept dining area. Would absolutely stay here again.

Clean place, reasonably priced…read more You're not going to get a better value around here. I thought of docking them a star because the HVAC did not have a Fan setting, but that would be nitpicking. The welcome basket when we checked in was a nice touch. I'm not sure why the website says "Tiny TVs". Ours was big. I don't think we had a deluxe room. Speaking of which, take advantage of their online upgrade if you can. Tip: Check out Willow River State Park if you have some time. Tip: Enjoy Joe To Go just down the road (if you love coffee).

This this motel while having very clean and nice amenities has owners that are responsive and go…read morebeyond the call for good service. I lost my cell phone and I had no idea where it was. Not only were they able to track it down, in a nearby target parking lot and I have no idea how it got there, they also contacted my husband calif to let him know what had happened and to act as a intermediary between me and my husband until I was able to get my cell phone back. Again, a very nice motel with good, clean amenities, but it is the owners which make it special! I will definitely stay there again when I return to Hudson, Wisconsin next year.

Very nice hotel. It was very clean. The bed was comfortable. Nice breakfast offering, and the…read morestaff, both at check in and check out were very friendly and accommodating. We would definitely stay here again if we pass this way.

I usually stay in Marriott's so I was a little nervous to stay here. However, it was very clean and…read morethey had delicious breakfast! I slept well and would stay here again. Great price for a nice stay!

We walked into our room to find dirty shoe prints all over the entry floor and bathroom floor. The…read moreHVAC in the hallway was loud and vibrated the wall in our room. The unit in the room wasn't quiet either. In the morning we heard a steady banging noise that was coming from the ceiling/wall area and probably was from the plumbing.

This hotel is like so many of the Holiday Inn Express's that are relatively new. They look good,…read moreand have updated amenities but are built so cheaply when it comes to privacy and sound proofing. Loud TV next door? Your going to be listening! People upstairs have kids? Your going to hear every footstep pounding in your room! I have stayed at this location a few times and unfortunately two of the times I was unlucky and got a room with the noisy neighbors. I don't blame the neighbors totally, it mainly the shitty thin walls and ceiling. Last night took the cake! Actually had to switch rooms at 11:30pm. Upstairs room had kids running all night long. Started at 8pm and then they went to the pool (I know because I could hear the conversations! ). When they came back from the pool at around 10:30 it was party time! At 11:30, it was still going strong. So I called and asked the front desk for a different room, The young man working was understanding and did apologize and gave me a new room. Changing rooms at 11:30pm sucks, but I was happy I got into a quiet room eventually. I was a little put off while I was exchanging my keys that night however. There was a group of 5 checking in with no masks (even though there where signs staying Masks Must Be Worn). I guess I get it.... this guy working the late shift doesn't want to put up with anti-maskers.... but what about the people who do follow the rules? Bottom line.... don't mind this hotel if I get decent (or no) neighbors. Otherwise, quickly ask for a change! Or better yet... ask for the top floor at check in.

We reserved a king deluxe room. We didn't need the kitchenette but thought it would be nice for the…read morelong weekend. We arrived and our roomed smelled like smoke, was extremely dirty and just overall grungy. We immediately requested a new room and they took quite some time to get us a new room, but were able to make it happen for the one night. They let us know the option was the dirty room we originally booked or we have to move rooms in the morning. The second room was much better, but I was still grossed out after the first room. There were stains on the linens and hair in the shower. In the morning we went to check with them and if we wanted to stay we had to move and downgrade rooms again. To put it simply, they didn't seem to care about our experience, business or cleanliness of the room(s).

Our King Suite with a Jacuzzi was amazing. It's very spacious with two separate rooms divided by…read moreFrench doors. Bed was very comfortable and room very clean It's the largest room in the hotel and well worth it. During our visit in mid-February we had the hotel to ourselves which made our stay even more special. We got to experience the pool and hot tub with just the two of us. The room, hotel, cleanliness and service deserves five stars plus. The breakfast was basically non existent so I had to give my overall score four stars. We ended up going to Perkins across the highway for our breakfast.

We have been on the road for two weeks from Illinois to Montana and back. Every single time we…read morestayed at Wyndham hotels, they all waived the pet fee. As our dog is a registered Emotional Support Animal. We gave the woman at the desk all our certification. She refused to waive the fee. The indoor pool is awesome. Breakfast is scant. No Kleenex to be found. The room was really small and outdated.

My room had two hand towels with poop on them. Since I checked in late, I did not notice this until…read morethe morning. When I reported it to the manager she came in my room took the two dirty towels and offered new ones, the room also had trash behind the nightstands. I was disgusted and felt like I slept in a dirty room. The manager treated me like I was making it up and argued with my timing of reporting it. This is not a clean hotel, poor customer service. I would not recommend staying here.

Got sick couldn't breath kids knocked a/c cover off an vent was full of black mold!! Went to front…read moredesk she tried get us new room but every room we checked vents an yup allll black mold!! So 1030 at night we woke our 3 small kids an had to go to another hotel ( best western plus AMAZZZING PLACE)

Awful! Ants! Rude owner. Friend was bit up from ants. I have pics of her bites and video of mass…read morecluster of ants on floor. The polite night clerk offered a different room, but we were so grossed out by the entire place that we left. (We had been in the room a max of about two hours) Good thing we weren't too far from home- I would've slept in my car rather than stay there. There was no refund and NO apology from owner/manager. Nothing! Nothing but snarky words and illogical excuses from him when I contacted costumer concerns. (Corporate Wyndham Corp was VERY nice- but it's a franchise so they couldn't do much. Their hands are tied. ) Don't go there!!