#1 Got there and checked in; the price was higher than when I booked online. Jim at the desk said he could not get into the computer to do an adjustment. We felt he was not in a good mood. Said the same thing to someone on the phone about how he could not get into the computer for something for them.
#2. I booked a handicap room with a king bed and walk-in shower. I got the key, went into the room, and it wasn't a handicap room. It was a regular room with twin beds.
#3He then opened his computer and got us a room with a king bed but not a handicap room. As I stated, he kept saying he could not get into the computer, but he actually could. Now, in the room, the floor was so filthy that the bottoms of our feet were black from walking on the floor. Have photos of both our feet to show. I used a washcloth to wipe the floor, and it came away dirt-black. Took it to the desk and showed it to them. No
comment from the person. Went back to the room and cleaned a path from our bedsides to bathroom
#4 Next morning, went to the desk and asked about the handicap room I had booked { the reason I needed a handicap room is I had a left ankle replaced in January and a heart procedure in August}; she said it was coming up. I asked if we could have it, and she said yes, but not till it was cleaned. She said okay, but it would not be ready for three to four hours. I asked if she could put it first, and she said no because there is a routine that would not be broken.
#5 When we got back a few hours later, and Jim was back on duty in a much better attitude, we moved into the handicap, and I could shower. Checked the floor and counter tey were just as black and dirty as the other room. We placed towels on the floor where we had to stand and walk. Hoping I would not get an infection in my wound where I had my ankle replaced.
#6 I have never been in such a filthy hotel anywhere as this one. Actual i
I never saw any type of mop or any tool to clean the floors on the cart they carried to clean the rooms with. read more