I was under the impression this was a pet friendly hotel. After we got to our room, they called our…read morephone and had us come down and put another credit card on file for "incidentals". I assumed this was standard. They then charged my credit card extra fees without warning me. When I called about the charge, Eden from the front desk accused me of "sneaking" a pet in. No one mentioned anything to us during the stay, they only charged my card without my authorization after the fact and then accused me of malicious behavior. If they ask for a secondary payment method, ensure they tell you why. They lied to me about what the card was going to be used for. Other reviews on here complain of their price gouging as well. Expect to spend much more than advertised.

Love it here. Bathroom was my favorite part because I could hear some guy directly upstairs from me…read moretaking lotta dumps! I could hear it echo through the pipes lovely sound! Air conditioner acts up a bit sounds like a broken tractor that I used to work on back in my day it usually kicks on at the most unexpected times like 3am 4 or 1 am or 6 or 7 in a morning. Befist was good bacon rubbery just how I like it! I also drived around to get some food and it so yummy. I also tan in parking lot with my pet duck nobody questioned it Hamburg kinda sketch and people don't care wat u do! It so fun so I went and got the goodest McDonald's mustard!

Here it is again the hotel is allowing people with with motorcycles is the entry way. If they can…read morepark there I can park my car as well. You need to do better as management not allow people to do this and if I hit the bike it would be hotel's neglect for the parking and the day manager fault for allowing it.

The pictures will show the issues in the bathroom which included: tub sealant issues, pink mold,…read morewallpaper peeling, and housekeeping issues. I brought these issues to the manager. She wrote them down, promised to send maintenance and offered 500 IHG points to be returned to my account. This room requires 33,000 points to book or about $200.00 a night on the IHG app (taxes and fees included). So, she basically offered me $3.00 off the room. I called IHG and they said since these places are independently owned you really have to deal with management to get a fair resolution. However, as a courtesy, IHG said they could offer a maximum credit of 7,000 points which amounts to about $42.00 back. IHG first offered 4,000 pts and after a little gentle pushback went up to 7,000 pts. More than anything, we would just prefer a clean and well-maintained room. There are other options in the area and we will be going somewhere else next time.

Sunday brunch. We came in after seeing a Facebook post…read moreadvertising brunch from 10-2 on Sundays. We arrived at about 10:30am. First off, the property, the building, what we could see of the grounds is beautiful. It's still snow covered and cold, but I bet this place is lovely in the summertime. Through the front entrance into the grand foyer, there are no signs, no host, or any indication of where to go, so we looked in different doorways, found a bathroom, a lounge, a long hallway; eventually a gentleman spotted us wandering and asked if we were here for brunch. When we entered the dining room, the friendly server came by and told us to sit anywhere, pointed out the coffee and juice and food in the next room. She was a doll. There were 2 guys eating in the dining room, and by the time we left, only one more table of ladies came in, not busy at all. It was quite inexpensive for what they offered (2 adults $40) you could add mimosas or something else from the bar, if you wanted a beverage other than juice, water, coffee, or tea. The food was just ok, there were plenty of lunch and breakfast choices, the mac and cheese was good, their take on Italian Wedding soup was good, but it was mostly just ok. Some things were obviously sitting a while, e.g. the Minestrone was the consistency of chili, but hubs tried it and said it was good. Parking, unfortunately, is far from the entrance, and the long walk to the door very icy, unsalted and dangerous. Maybe we try again in better weather, we'll see.

Excellent service, pampered like a King and Queen for our wedding anniversary. The food was top…read morenotch as well. Definitely will go back.

I had to drive 6.5 hours through a complete wide out snowstorm, accompanied by ice which resulted…read morein me checking in late. Worn out and stressed. I walk through the doors to an attitude from Tanya saying I was the last person to check in. And apparently she had to stay until I got there. On top of that, the out front unloading zone and parking lot had not even been plowed or treated with salt. Therefore, what a hassle trying to get your luggage in the middle of the night. As everyone knows the brand Wyndham is typically on target however this location is not. For the price of the rooms and the brand was very disappointed, not only with the service but the condition of the room. I will say my bed was very comfortable however, the pillows needed thrown away as there was really nothing left to them as you picked them up they folded into and were all floppy. Zero support! My duvet cover showed a huge rip that had been sewn back together, Underneath the heating unit, there were all kinds of wires that had been spliced sticking out, grabbing your feet when you went by, cloth chair, a huge stain on it, mini fridge was frozen up, coffee pot was dirty, dirt around bathroom vanity faucet, bathroom exhaust fan didn't work at all, peeling paint from the bathroom mirror frame, grout in the bathroom with two different colors, tub drained very slow, towel had someone else's hair on it, bathroom door frame all scratched up, remote control was dirty, and some features not even work on it, wasn't able to connect to Wi-Fi the entire time there. As I missed my dog on the trip, I stopped at the front desk to ask if there were breed restrictions and the cost.... Quickly, the lady rolled her eyes ( same lady that checked me in with the attitude ) and ask what I had, followed by an attitude as to why it cost a extra$ 75 per night for a dog ( keep in mind I didn't ask why ) but she definitely lead on that. She didn't appreciate dogs being there and she said it would be cheaper to leave them at home. She stated that everything has to be taken out of the room and cleaned afterwards. Yes I expected that but the level of attitude I received was very unwelcoming. Perhaps it's time for a career change for this individual as she is leaving a negative impact on this hotel. Can we say " bad apple "? Everyone else here was very friendly. Noticed same bags of trash, set out by the residence for pick up for days. Elevators were a slushy mess in the lobby coming in pretty much the same. Wasn't able to enjoy the heated pool or hot tub due to unruly children running, screaming out of control as they were doing cannonballs....and of course, the parents were doing nothing. Parking was a train wreck as they didn't plow any of the parking lot or parking spaces, therefore it took up a lot more space because people couldn't see the lines and a lot of people had to park at the bank next-door and lug all their stuff across the snowy parking lot. OK now for what I did enjoy. Bed was comfortable and clean, rosemary, scented toiletries, hot complementary breakfast with delicious coffee. Friendly and helpful staff ( except for gray hair lady at the front desk ). Great location for walking to and from on a ski trip.

I have mixed feelings about this stay. On the one hand, the proximity to everything in…read moreEllicottville is unbeatable, and the beds were incredibly comfortable. While the breakfast was just so-so, the coffee was actually pretty good. However, a front desk agent named Tanya completely ruined what could have been a great experience. As a handler of two service animals, I was shocked by her lack of knowledge regarding the ADA. Upon check-in, she asked questions about my specific disability, forced me to sign a "pet form" (service animals are not pets), and aggressively threatened to evict me if the dogs barked--despite them being silent and well-behaved. It created a hostile environment immediately. To make matters worse, my room keys were deactivated four times in two days, and when I tried to book a second night directly through Wyndham instead of Expedia to fix a rewards issue (as Tanya suggested), she was rude, dismissive, and refused a simple upgrade or late checkout even though the hotel was visibly empty. The physical hotel is nice, but until they train their staff on federal law and basic hospitality, I can't recommend staying here if you want to feel welcome.

Love, Love, Love this BndB! Cal, the proprietor, is a charming, warm, gentleman. The home is…read morebeautiful, the scenery is breathtaking, and the proximity to East Aurora and Colden skiing can't be beat. Easy access to Buffalo too!

Absolutely beautiful room with the balcony!. BJ was an absolute sweetheart checking us in.read more

Very nice Hotel on the waterfront, appears to be new. Well designed and maintained both in and…read moreoutside. We had a lake facing room with a large covered balcony. Hotel had a large fitness room and both indoor and outdoor pools and hot tubs. We had a very good meal at the onsite restaurant of grilled chicken with an asparagus mushroom sauce along with a large salad. Staff was very friendly and accommodating.

INCREDIBLE bed and breakfast! What a beautiful space (I stayed in The Blue Room), attention to…read moredetail, friendly and kind hosts and a breakfast I'll be thinking by about for the next few days. I only wish we had a few more nights there!

Philip and Martin have taken over the Inn and by reviews of the previous operators it seems they…read moreare continuing to maintain the level of elegant service. We stayed in the Bombay room. The beds were comfortable and soft. The shower water was super hot. The entire house is filled with Victorian period antiques. For breakfast she had the included gingerbread pancakes and I had the frittata. Delicious! The coffee was hand-pressed fresh and the juice & muffin were tasty. Downtown Fredonia and its National Registry twin commons has a variety of pubs and eateries an easy three blocks away. Highly recommended for a Fredonia Village stay.

We always stay here when we visit my parents at Cuba Lake. The owner Marlene is the best. She has…read moreput together a wonderful BnB. We have a favorite room that we always try to reserve. Denise makes a Fabulous breakfast every morning. Very creative and very high quality. The whole package is five stars. Thanks Marlene!! Rick & Deborah

This is a fantastic pet friendly B&B. Clean, charming, great breakfast. Innkeeper could not have…read morebeen nicer or more accommodating.

Clean rooms, friendly service, and reasonable price makes this a good place to stay when you are in…read morethe area. Everything worked well in the room and the amenities include a mini-fridge which is not mentioned on the website. Breakfast in the lobby was fine, just not gourmet, although you can make a waffle. No meats. But there is a McDonalds immediately next door! Check-in and out online works well. Wi-Fi could use some improvement.

There's NO HOT WATER!…read more Budget friendly room. We thought very nice. Clean. Easy walk to lots of places to eat, and cheap gas to fill your vehicle up. Lots of bread products at bfast, but they do have hard boiled eggs. VERY strong, tasty coffee. This is the only time that I can remember when I did NOT put the Do Not Disturb sign on our door, and was awoken by Housekeeping trying to get in. WTF? There's maybe 5 people staying here, surely, you can figure out when people have left, or NOT.