Our second stay at this Wingate location this weekend was a huge success. Let's talk COVID first:…read morethey are doing a great job with regulations, cleaning, and adhering to policies set forth by NYS. Hand sani at every turn and I didn't see a single unmasked person throughout my stay. I should also note that the hotel was only at a third capacity, so we really didn't see much of anyone other than the staff throughout our one night stay. We felt safe and at home throughout, and this hotel put cleanline at top priority even before the pandemic. Onto more fun stuff! The staff here is top notch. So friendly and helpful and a pleasure to interact with. We brought our dog, Freddy Sue, this time around, and I would absolutely recommend this hotel to fellow dog owners looking to take their pup to a dog friendly town. It is a $70 charge which is steep, but was worth it to us in terms of peace of mind, especially with the off peak rate of this hotel on a Saturday to Sunday being $140. The beds are SO comfortable and I had such an awesome night's rest. Of course, the location cannot be beat. In the non-COVID times, we bopped from restaurant to restaurant drinking our way through the town and it was amazing to be able to come right back to the center of town as home base. For the price and guaranteed positive experience, I doubt we will ever stay anywhere else when we come to visit Ellicottville. Happy exploring!

First, they are in the middle of renovations so I can appreciate that. But, the room was 450.00…read moreand included breakfast. The room was laid out wrong with a tv above a fake fireplace and a couch about 6 feet away meaning you had to look up to watch tv. As for the breakfast, it is cool food like vending machine muffins and bulk cereal. No hot food or waffle maker. Even the orange juice was little per-filled sealed cups like it came from a hospital cafeteria. They are remodeling the lobby but they should be doing something with the dated rooms. No charging stations and the couch was old and ratty. We will not be back to this place. UPDATE: I complained on my survey and was contacted by a customer service representative and they gave the company response "sorry for your bad experience we will try hard" which I replied, typical response, I don't believe you even read my additional comments. I said that there was a time when customers were compensated for bad experiences but now it is , we got your money, sorry. About a hour later a got a reply that half my money was being refunded. So at least they are trying so I changed my rating to 2 stars for the effort.

We arrived late at night, and the front desk person was nice and helpful. Quite competent,…read moreespecially compared to the comfort inn next door which was all booked. The room was clean except a used Keurig k cup in the bathroom. The coffee machines were not functioning well, and the poor person working could not deal. This made breakfast more stressful than it needed to be.

One of the lesser ones I have been to. The bedroom was dirty than it appeared, could see stains on…read moreapron around the bed among other things. Bed was clean though. Bathroom had me scratching my head, very spotty repair/renovation jobs. Breakfast was meh at best. That was my experience. I think all businesses, especially hotels, should require cleaning services to clean with black lights. Rooms would be a lot cleaner.

My husband and I stayed at the Waterhouse Inn earlier this month and attended a celebration one…read moreafternoon. We couldn't have been more pleased with the ambience, comfort, food, and hospitality offered by Martin and Phillip. This is an elegant, first class, traditional Bed & Breakfast with a warm and welcoming atmosphere. The mansion is less assuming on the outside than the White Inn, which I've stayed at many times before, but is much classier, far more comfortable, and much higher quality. Martin and Phillip create a peaceful and cozy home away from home with glowing fireplaces, soft music, bottomless cups of tea/coffee, and impeccable and creative Farm to Table meals that alone make the stay worth your while. If you are looking for an elevated experience to rest your soul and lift your spirits, you need not look any further than this quaint and charming treasure.

Philip and Martin have taken over the Inn and by reviews of the previous operators it seems they…read moreare continuing to maintain the level of elegant service. We stayed in the Bombay room. The beds were comfortable and soft. The shower water was super hot. The entire house is filled with Victorian period antiques. For breakfast she had the included gingerbread pancakes and I had the frittata. Delicious! The coffee was hand-pressed fresh and the juice & muffin were tasty. Downtown Fredonia and its National Registry twin commons has a variety of pubs and eateries an easy three blocks away. Highly recommended for a Fredonia Village stay.

Clean rooms, friendly service, and reasonable price makes this a good place to stay when you are in…read morethe area. Everything worked well in the room and the amenities include a mini-fridge which is not mentioned on the website. Breakfast in the lobby was fine, just not gourmet, although you can make a waffle. No meats. But there is a McDonalds immediately next door! Check-in and out online works well. Wi-Fi could use some improvement.

There's NO HOT WATER!…read more Budget friendly room. We thought very nice. Clean. Easy walk to lots of places to eat, and cheap gas to fill your vehicle up. Lots of bread products at bfast, but they do have hard boiled eggs. VERY strong, tasty coffee. This is the only time that I can remember when I did NOT put the Do Not Disturb sign on our door, and was awoken by Housekeeping trying to get in. WTF? There's maybe 5 people staying here, surely, you can figure out when people have left, or NOT.

No hand soap. I have never seen that in any hotel or motel ever. Soap in shower seemed like it has…read morerun out. We were given only 2 bath towels though we were 3 people. What were called Queen sized beds were actually full sized beds, not Queens. Top blanket had what looks like urine stains. We asked for a non- smoking room and first room offered was full of smoke. No coffee in room coffee. Unsavory folks hanging out in the parking lot. The good things were that the AC worked and good water pressure. The beds were OK. A little lumpy but not terrible. I always used to stay at red roofs because I saw them as reliable and a step up from the really cheap motel chains. Not after this!

When first checking in people in front of us and behind us were both switching rooms, wanting to…read moreget a better room. Smell was straight bleach, clean towels were in a dirty Walmart shopping cart outside, holes in walls doors and ceiling above shower, was falling out. No inner liner to shower curtain. Toilet seat wouldn't stay on. No garbage can in room, light above sink didn't work, floors were dirty, fire alarm was duck tapped, outlets were filthy, cigarette burns on sheets, and only two pillows for each bed. Did not feel comfortable staying here and felt gross.

We spent the night after attending a wedding and had a great experience. The employees were polite,…read moreour room was very clean, and the hotel was modern with several family-friendly common areas, including a large lobby area with a variety of chairs and tables, a library room with games and books, and more. There was also a nice variety for breakfast as well, including bagels, pastries, oatmeal, French toast, chicken sausage, eggs, fruit, yogurt, waffle machine, and more. The location is excellent as well, just a short walk from Main St.

Great location...breakfast was less than desirable...rooms were very clean...the bulb in my…read morebathroom was blinking...on my way out to the store, I told the front desk about it....came back from the store 10 minutes later, it had been fixed....everyone was also very nice

Stopped in to watch the Bills game on Sunday as they are in an area that was not restricted by…read moreCOVID rules and we could sit inside and eat/drink. We arrived to a crowded restaurant, but everything was set up for social distancing, and even though it seemed full, we were helped by someone that worked there to find a spot for the two of us with a view of a tv. We were instructed to wear our masks when not seated and that there was no table service and we could order food and drinks from the bartender, who was very attentive and friendly. We enjoyed some drinks, ordered some food and had a nice time watching the Bills win! They had several menus available and besides regular menu items, they had a couple wing/pizza specials available which we chose. We opted for the small pizza and 10 wing special for $20 which seemed like a decent deal. The pizza was very tasty with sausage and banana peppers, and the wings hot, were delicious and had a unique flavor that we loved. They did have the patios open for people to use for smoking and had lots of signs up to reiterate the rules. Everyone was very pleasant that we talked to and we had a nice time out of the house. If they stay out of the restricted zones, we will be back!

Chicken wings are the best. Either #1 or 2 in Buffalo Also…read morethey have Two Hearted Ale which is a treat

My friend set up a block of rooms for her wedding weekend. I stayed one night. The rate was 175…read moreplus tax. To me this price is pretty steep considering it's not really convenient to anything but the thru way. This hotel has been recently remodel top to bottom. The lobby and common areas are modern and inviting. The hotel is very clean. The rooms are tastefully decorated with nice modern finishes. The beds were pretty comfortable, but I hated the pillows.... But I'm very picky about pillows. They offer free continental plus breakfast. The plus is for the hot food selection of omletes and bacon...buffet style. I was not a fan of either selection so I opted for a bagel. Can't really mess that up. The staff was very friendly. Everyone said hello or asked how we were doing. Even with all the positives I still believe the price to be too high to warrant another stay. Good for out of town, families, couples, passing though.

I booked this place online thinking what a great price‍well then I got there. I told him…read morenon-smoking room. It smelled strong of cigarette smoke, and there was two twin beds in the room and one head stains on it on the top blanket and so then I went back to the office and somebody else was dealing with the guy that ran the place and he was bringing Lysol to their room and I said is there any non-smoking rooms I asked for a non-smoking room he was like not really then I told my cousin in Buffalo where I was staying and he said you're staying where he said all the homeless people live there. I said what that makes sense so I was not told this when I booked or when I called or when I went to the desk when I got there so then when I went to get my money back, they fought too the nail, so I never got a refund because I didn't even spend the night there. I stayed at my cousins. It was handled very poorly, and I will tell everybody about all the hotels in that area are taken up by homeless people and the people that booked the hotel are not told about it very wrong sneaky and I won't feel bad when you close down someday.

Enjoyed lunch here with my niece. We both got burgers, they were really large and reasonably…read morepriced. I liked how you could taste the cheese on it. They came with fries which were delicious. We also had onion rings which were very good. My only complaint is that the air conditioning was so cold.

We rarely go out after dark, but tonight was an exception. The Holland Hotel was in very close…read moreproximity to a social event. Despite the late hour, we needed a bite to eat. I ordered hot chicken wings and was very pleased with the crispy crunch and sauce!

First time staying at Bed and Breakfast Inn, first impression was that We invaded someone's house…read moreto sleep and eat! Yes, we'll start using BnB instead the hotels with free breakfasts. Our room was cozy and comfortable. The guests can come down to a living room or porch to relax in. There are some coffees and tea bags provides 24/7. Also they have a refrigerator for the guests to use. The breakfasts were good. More than the hotel's free breakfast! Their sausages were die for. I need to find those! They made their own pancakes. Very good!

This is a wonderful accommodation...Situated on the farm outside of Buffalo...We stayed in the…read morecabin with a sweet woodstove and comfortable beds and a very rustic chic interior. Would definitely book again