We have stayed at this hotel more than 20 times since 1998 and have been loyal customers. My family has had several parties in the meeting room and my extended family has stayed here dozens of times. The last few years the cleanliness, quality, and maintenance of this hotel has drastically gone downhill. But we always came back because we liked the staff and the pool. The staff we loved seem to be all gone. I don't recognize any of the staff now. My daughter got into the pool and within a few seconds yelled, "Eww! This is nasty!" I took a closer look and the water was brown. Pool desperately needs cleaned! We spent less than 5 minutes in the pool area. That was a huge disappointment since the kids always look forward to swim time when we come here. The refrigerator wasn't cold. The TV didn't work, so no cartoons for the kids either! The room outlets are stripped and don't work when plugging things in. We made 4 trips to the front desk and no less than a dozen calls to the desk our first night. Most of the calls went unanswered because the lady working the desk was always out front smoking. She acted annoyed like we were bothering her when we went to find her. Every time we talked to her, her story kept changing. She would promise us a fix, we would wait a while, then when we asked for an update she suddenly couldn't do anything for us. We caught her in several lies because she kept contradicting herself. We are not high maintenance guests either. This is the first time in 23 years I've had a terrible interaction with the desk staff at this hotel, all due to broken things in the room and a lieing, lazy, rude desk clerk. During our 2 day stay we witnessed several other guests at the desk with complaints of unanswered phone calls, maintenance issues, dirty or missing items, excessive noise, etc. The lady was constantly saying, "There's nothing I can do about it!" She said this to everyone. She was full of excuses with no willingness to help or even try to find a solution for anything. She needs customer service training since she doesn't know how to speak to guests and makes it known how much you're interrupting her smoke breaks and time hiding in the office. Heaven forbid you make her get up out of her office chair. She'll come huffing out to the desk with an attitude. Twice I caught her hanging out in the office ignoring the phone. It just kept ringing and ringing from other guests trying to reach her. The housekeeping and desk staff we interacted with during 1st shift were all very friendly. It's just this lazy, rude lady that works 2nd shift who really needs go. Maintenance and upkeep are also a huge issue. They don't seem to give each housekeeper a cart anymore to clean the rooms. Clean linens and cleaning supplies were sitting out in the halls in several laundry baskets. We watched a housekeeper get out of her car and pull a basket of cleaning supplies out of her car as she arrived for work. Please tell me the owner is not that cheap that housekeepers have to bring their own supplies to work! Mattresses are getting really old and worn out. The beds in our room are not comfortable because the springs are collapsing. 3 of our bath towels were stained. If bleach doesn't take the stain out of a white towel, THROW IT AWAY! The bathrooms need to be completely gutted and remodeled. The tubs, sinks, and mirrors are the same ones that were there many years ago when the hotel was new. Door frames are rusting, wood on doors are splitting, mold around the tub and baseboards, wallpaper is peeling, hairdryer is gone and all that's left are holes in the wall where it used to be. The tub is badly stained with a lot of built up soap scum. The ceiling in the lobby has big cracks and is peeling. The lobby and hallways have a strong mildew smell that hits you when you walk through the door. The hot breakfast has been replaced with low quality, prepackaged pastries. The juice is watered down. It used to be a great breakfast. I don't buy the whole "we took away the hot breakfast due to the pandemic" excuse. If it's safe enough for 20 guests to be in the breakfast room unmasked, standing 2 feet apart, grabbing cheap prepackaged pastries, then it's safe enough for us to grab a plate with a hot breakfast on it. It's just another excuse for the money-grubbing owner to save a few dollars. It is obvious that no money is being reinvested into the maintenance and upkeep of this hotel. The current owners are running this place into the ground. The entire hotel is in desperate need of a remodel and intense cleaning. All the things we used to love about this hotel are now gone. We have stayed here for the last time. It's time to be loyal guests to a different hotel. read more