The ladies at the front desk were very friendly and did what they could to help with our stay. That said, the rooms need a lot of work to make guests feel clean. read more

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We checked in today and felt bad for the front desk lady because she seemed to be having a bad day. Sympathy ends there. The pool was closed (listed as an amenity online) there was obviously construction everywhere and she told us we had to be on the lower level (near the construction mess). Things happen so I was understanding. We carry our things to the room. I run down the street to get my toddler milk. When I get back he is holding a dying cockroach. His dad had noticed some dead bugs on the floor and our son had picked one up. The room smelled terrible. The lady at the front desk denied they checked a family with a toddler who would be crawling all the floor into a room that had obviously just been fumigated. The bugs were in the process of dying. She wouldn't give us a refund. This is a terrible place and the woman at the front desk is unhelpful and uncaring. read more

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No need to stop here if you're disabled! It just so HAPPENS that the only room that is accessible is also the highest price!!! Gotta run, we have to re-chart our itinery to not stay at ANY of their hotels. I can't tell which is worse-discriminating against the handicapped by not making many of their rooms accessible or taking advantage of their customers. ZERO stars (which is not an option) read more

Quality Inn - Unsafest shower stool ever, hopefully the video will play as well - Hotels Near Me - Burlington, Colorado

This is my second time at this location, so I was excited to come here for the evening and a swim in the morning.. Well, the pool is down. The "Choice" website/app didn't mention that. Our room is nice and cozy. The lady who checked me in, very nice and helpful with my requests. Their "Continental Breakfast" was extreme limited. They had bagels (with no butter, jelly and cream cheese), a small selection of breakfast bars, no fruit, very little cereal, some yogurt, coffee, water, a couple bottles of orange juice,and milk. Which was more than the last time we stayed back in 2021. Not a huge selection with ones who have dietary restrictions (raises hand). The sitting area to eat is very clean and refreshing. Coffee definitely hit the spot this morning. But, for the Choice Brand of hotels, it's sub par compared to others I have stayed at. Staff definitely friendly and inside the hotel itself is clean. Down side besides the pool being out of order and the breakfast is it's a little bit off the highway and parking. The AC definitely works to good (get cold easy but makes for great way to sleep (for the ones who love the cold). And if you are looking for a Walmart, the nearest one will be in Goodland, KS which is 25 min east of here (otherwise you would need to head way towards Denver). read more

Extremely poor, unhelpful customer service. Absolutely terrible. No one seems to know anything, no accountability, no assistance. If spending hours and hours and hours on the phone to resolve a problem is your idea of fun, this is your kind of place. read more

Don't stay! We stayed at this location from the Sept 29-Oct 1st, 2023 and it was terrible. We arrived to a location that is rundown and the pool was not up and running. Those 2 thing you could probably overlook, however, that was just the start of a unhappy stay. The key cards had been used so much that they often didn't work, our door did not close all the way without basically slamming it, the mirror in the bathroom was essentially falling off the wall and pointed to the floor, the bathroom had hair from a previous visitor on the floor, the water pressure was almost non-existent, and we returned from a dusty event on the 30th to find out that neither boiler was working and would not be during the rest of our stay. When we checked out we were again "slapped in the face" because the manager informs us she can only offer a 20% discount. I ask is not having hot water for over half of our stay worth only 20%? I don't think so, but apparently they do. We will never stay with them again ever (in any location), and will share with as many as possible our experience so hopefully more will boycott this company and its lack of customer appreciation! read more

This hotel seemed like a good value based on reviews. Disappointments included closed pool (because of covid) but not indicated on page, Luke warm/ cool shower water, breakfast advertised turned out to be a "grab and go" but there was no one at the counter to pass it out on 2 of our visits out to the lobby. There is a basket on the counter to leave key cards to check out. The person who seemed like she would have been at the counter was super involved with managing the cleaning staff. The bedding seemed clean. Our experience at other hotels and their listed amenities on our trip through Texas, Az, and NM was not consistent with this experience. read more

Pulled into the parking lot with three kids at 1:53AM on 7/8/2022 after a long day of driving. I could not find anyone in the lobby but saw the sign indicating no one would be present at the front desk from 2AM-6AM. Looked at the time again and was glad it was before 2AM. I looked for a bell but found nothing. I started asking if anyone was back behind the desk. Someone did finally emerge, but said I was a "no-show" and she'd already done the audit. I said I had a reservation and got three exhausted kids in the car. She said the audit is done at 2AM and I was a "no-show." I looked at the time and looked back at her and said, "you and I both know it's 1:56AM and it's not 2AM." She disagreed and said she was going home. The employee walked out the back and left. She literally walked out of the lobby and left me standing there alone. I called Choice Hotels at 1-800-424-6423 to complain. Was on the phone with them and I drove down the street and talked to the Marriott. She sent me over to Best Western. Both were helpful and accommodating. The Choice Hotel Rep was also helpful and apologetic. She took my information down and said I needed to talk to the property manager to see about a refund. I called the hotel and asked for the property manager but had to leave a message. I called again and was told the manager was on vacation but I could email. I emailed on 7/11/2022, 7/21/2022, and 8/6/2022. I received a reply on 8/7/2022 saying they reviewed video footage and that I had arrived after 2AM that day. I replied back on 8/7/2022 with footage to prove that I was at the hotel before 2AM. I emailed again on 8/16/2022, 8/26/2022, 9/11/2022, and 9/21/2022. I still have not received a response. I also called back and left a message. No email or phone response as of 9/29/2022. I've driven from coast to coast multiple times. I travel several times a year. I've never experienced such rudeness at the front desk, nor from a property manager. If I could leave below "one star" I would. Marriot was booked that night, but they reached out to the Best Western to see if they had a room for me and my three kids. That is what a front desk does; look at for people. read more

Horrible guest service! I moved from Northern Minnesota to New Mexico with my 2 children under 10. I very specifically booked hotels on my route that were pet friendly as I was traveling with our family pet (a neutered and crated cat). This was our last hotel to our final destination and after 8 hours of driving, we were exhausted. I checked in and was not overly impressed with the front desk service ... But whatever, I wasn't expecting a red carpet anyway. Just a place to sleep and for my kids to undwind a bit. We completely unload: luggage, crated cat, food. We're weren't in the room for 5 minutes when the front desk calls me to ask if I have a cat. "Yes" I say. Kid at the front desk says "well the owner doesn't allow cats". ABSOLUTELY no where on the site that says "Pet Friendly" did it say exclusions! Or Dogs only (as the front desk said). No where! The other pet friendly hotels I had stopped in I was happy to accommodate their pet fee and one place requested that I kept him crated through the night. Absolutely no problem at any other stop. So there I was sweating, with two crying hungry tired kids and my cat now in an uncomfortable position and no place to sleep. Thankfully!!!! There was availability at the Best Western Plus just up the road! A bit more expensive but completely accommodating to my family. Their guest service was AMAZING! Their pool was available AND their continental breakfast was amazing! For the record: my cat smelled better than that room anyway! Absolutely reeked of smoke ( in a non smoking room). And apparently dog crap is perfectly acceptable on their property, but oh no .... Not my nurtured cat with a fresh litter pan. Not at ALL pet OR people friendly! I was MUCH happier giving my business to Best Western Plus anyway!!! read more

We arrived at the Quality Inn in Burlington Colorado to find it under construction. The pool was completely shut down which was disappointing when traveling a long road trip with kids. However, the real issue was the construction zone that was right outside our hotel rooms. There was equipment and all sorts of debris scattering the hallway. The paint fumes were overwhelming. Worse yet was the sound of heavy machinery right outside our doors. Susan at the front desk was not helpful. She refused to refund any money. She hung up on me when I called down to complain. We immediately left our rooms without setting our stuff down and returned to the lobby to check out. Susan continued to deny us a refund. She refused to help us, told us to leave and then walked away from the desk. My husband requested a receipt showing that we were checked out. She would not provide this until the police were called for assistance. I had to call my bank to dispute the charges. Later that evening, I logged into my bank account again and found that Susan had ran my card again and double charged me for all of my rooms. I had to call my bank back to file additional disputes, and ended up cancelling my card so that Susan can't continue to charge me for rooms that we never stayed in. Please be forewarned before considering a stay at this hotel. read more

My husband and 5 month old, medium German shepherd dog and I have been driving across county from California to Delaware and came across this motel in the middle of the night. While all the other motels were at full capacity, Quality Inn had an opening that was more than accommodating to my family. Not only hooked me up with a Suite with a Hot Tub so that we could relax the best way possible for an affordable price. Room was very comfortable and clean more than expected during our journey. Unfortunately I wasn't able to get my deposit back due to a miscommunication with the lady who checked me out, but the Owner John went out his way to call me to ensure that I could come back to get my deposit. Due to us traveling we were already too far to turn around and I thanked him and said keep it for the comfortable stay and he insisted for me to get it back for the miscommunication and cashapp'd me.. Talk about Customer service... I love it, I would recommend this Inn to all the great people out there. read more

Dog friendly $15 fee. I prefer free but the Best West in Burlington charges $25. Plus, the nightly is somewhat less than Best West. Clean throughout. Lots of towels, which I like, & hot breakfast. Just realize it's not a premium hotel & it's fine. Maybe one of the best in the are, if you're traveling through & need to stop somewhere near CO/KS border. I'm rating it highly in this context. read more

Pet friendly? No doubt about it! Our room #111 smelled like ammonia. I almost threw up when we walked in. The only good thing about this place was the hot tub. After a 9 hr drive it was just what I needed. If you don't have a pet and you can find a different place to stay, do it by all means! read more

For $100 ($90 with military discount), this place was a decent value for what you get. I'd say it is fair. All of the other motels in this town were rated very poorly. The sloan's motel review even said they had bedbugs so we quickly rerouted and decided we might as well take a chance on a place that wasn't reviewed yet. So glad we did! It is clearly the best of the bunch here. Everywhere else looks like a dump from the outside so I can only imagine how uncomfortable they must be inside. This motel by contrast was clean and comfortable. Motels always earn a star from me for having super comfortable beds/sheets/pillows and a down comforter, otherwise I would have given this 3 stars. When we walked in Brittany greeted us very politely and professionally. Check in was super quick and easy. She asked if we needed anything else and my husband, always the jokester, said "cookies," and she actually handed him four cookies! We were very surprised and amused. She also gave us four water bottles and let us borrow the wheelie cart thing to bring our suitcases in. I was pleased that we had a microwave and refrigerator in our room. My only complaints are that the bathtub drain was complicated - you have to push down and turn or something to make it plug and unplug idk I couldn't figure it out and made my husband do it. The bathroom is very tiny. If someone is sitting on the toilet it is impossible to open the door. Which may be a good thing And the tissues are super thin. I had to double them up every time to blow my nose. Breakfast in the morning was very typical. Not the greatest but I definitely did not expect anything different from a motel. My husband took two bites of his colorless hash browns and biscuit with gravy but said it was too greasy and dry even with the gravy and threw it out. The bananas were decent but the oranges were old and imo not edible but I have extremely high fruit standards. Thanks Quality Inn! Would stay here again if passing through. read more

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